Surrey · Heat pump installation
Heat pump installation in West Horsley, Surrey
Air source heat pumps across West Horsley and nearby, from a site survey or diagnosis to sign-off and a fixed price agreed before any work starts.
- Working out whether radiators need upsizing
- No space for a hot water cylinder
- Questions about where the outdoor unit can go
Aftercare tips
Simple habits make a real difference. We recommend:
- Look at insulation alongside the heat pump
- Keep radiators clear
- Check eligibility for the Boiler Upgrade Scheme early
The warranty on the heat pump is the manufacturer’s, on its own terms. We go through the conditions with you, including any servicing they ask for.
Keep the outdoor unit clear of leaves, plants and stored items. Airflow is what it runs on so keep it unobstructed.
Air source heat pumps in West Horsley
In England, an air source heat pump on a house can often go in under permitted development rights. Conditions include a maximum outdoor unit size of 1.5 m³, compliance with MCS 020(a), use for more than cooling alone and a site outside the curtilage of a listed building. We check the rules for your property as part of the survey. If the problem is questions about listed buildings or conservation areas and comparing heat pump types, we can sort it out.
Whether a home near West Horsley has mains gas makes a difference to the grant. Until March 2027, homes on oil or LPG without mains gas can get an extra £1,500 through the Boiler Upgrade Scheme, for an air source or ground source heat pump.
Looking after a system is mostly common sense: clear space around the outdoor unit, the cleaning the manual describes and a service at the recommended interval. It also keeps you on the right side of any warranty terms that ask for servicing.
- Where
- West Horsley (KT24, GU23)
- Wider area
- Surrey
- Price guide
- £8,000–£16,000 (0% VAT on homes), before the grant
- Credentials
- F-Gas certified, NICEIC approved, MCS
- Price
- Fixed, in writing
- Replies
- Answered the same working day
- Telephone
- 07833 053749
- Last updated
- 30 October 2026
Also near West Horsley
Other services in West Horsley
What affects the quote in West Horsley
A fixed price needs a few facts first. We check:
- The type of system, from a single split to a larger system
- The condition of any existing system
- The brand, model and parts involved
Height, access and the distance between the indoor and outdoor units all affect the cost. Each of those is built into the quote and give you a fixed price before any work starts.
Before you get in touch
Good photos often save a visit. Try to include:
- Any error code or flashing light on the display
- The paperwork from the last service, if you have it
- A photo of the consumer unit with the cover closed
If you need air source heat pumps in West Horsley, call us on 07833 053749 or use the quote form. Tell us what kind of property it is and what you’d like done, plus some photos if they’re to hand. We reply the same working day.
How it works
Wherever the system can be run before we leave, we run it and check it in operation. Then we explain what was done and answer your questions, and anything that needs a follow-up is pointed out there and then. All told, the work takes a few days on site, depending on the cylinder, the radiators and the pipework involved. Getting to the outside of the property matters more than parking in a place like West Horsley.
- First, a chat about the property and your goals for the heating.
- A survey covers heat loss, radiators, hot water and where the outdoor unit could sit.
- You get our view on the right type for the house, and on whether the Boiler Upgrade Scheme applies.
- Installation follows on the agreed dates.
- The job ends with commissioning, the MCS certificate and a walk through the controls.
Preparing for the visit
- Unlock any gate, garage or side passage we need
- Let us know where we can park and unload
- Keep pets out of the rooms we’re working in
Ask for a quote
Every quote shows the VAT clearly, and the rate that applies to your job is stated. Homes, businesses and different kinds of work can be treated differently for VAT, so we confirm it on the quote. For a fixed-price quote, call us on 07833 053749 or write to us at info@aircondoctor.co.uk.
Advice
FAQs for West Horsley
Do you cover smaller places like West Horsley?
We do. Villages and hamlets get the same service as the bigger towns. We’re based in East Grinstead and plan each visit so the job can be finished in one trip where possible.
Is planning permission needed for a heat pump in West Horsley?
It comes down to the building and the spot chosen for the outdoor unit. The half-mile around the middle of West Horsley holds about 9 listed buildings and structures. Heat pumps on houses are often permitted development, but listed buildings need consent and conservation areas restrict outdoor units facing a road. Where it’s needed, we check with the local planning authority (for West Horsley, normally Guildford council).
Will you make a mess?
We start with protection: dust sheets over floors and anything close to the work. Any drilling is agreed with you first, and we clear up the dust and offcuts when we finish.
What VAT do I pay on a heat pump?
Under HMRC Notice 708/6, a heat pump installed in a home is zero-rated until 31 March 2027, then 5%. For air-to-air systems, we confirm the VAT on your quote.
Which accreditations do you hold?
AirCon Doctor is an F-Gas certified company, with NICEIC approval for electrical work and MCS certification for heat pumps. We are also Checkatrade members.
Is the equipment covered by a warranty?
The manufacturer’s warranty, on the manufacturer’s terms. Terms differ by brand, and we set them out on your quote.
Will my radiators work with a heat pump?
We find out during the survey. Where a radiator is already large enough, it stays, and any that need upsizing are set out in the quote.
What a heat pump looks like in West Horsley
The last census (2021) found about 86% of households in detached or semi-detached houses. Houses typically have space for an outdoor unit and a hot water cylinder.
Hatchlands Park lies about 1.6 miles south-west. Owners of listed homes need consent before a heat pump is fitted, so it’s one of our first questions. If you live near Horsley station, the survey compares air-to-water and air-to-air for your home before anything is quoted.
West Horsley is about 6 miles west of Leatherhead, in Surrey. We cover West Horsley for air source heat pumps, along with the rest of Surrey. We cover 395 places across Surrey, large and small. Guildford is in our area too, around 6 miles away.
Not far from West Horsley, a recent job of ours was on Between Streets, Cobham (KT11), about 5 miles north-east: installing a Mitsubishi Electric multi-split system in the main house: covering four bedrooms and the kitchen-living area: and a separate split system in the annexe, which is used as a home office and guest accommodation.
If your postcode is in KT24 and GU23, you are inside the area we cover. We cover homes and businesses on The Street, Woodside and Long Reach and nearby roads. We also cover East Horsley (1 mile east), Ockham (2 miles north), East Clandon (2 miles south-west), Effingham (2 miles east) and Ripley (3 miles north-west). Within a short drive, we also cover Guildford (6 miles west), Woking (6 miles north-west), Camberley (13 miles west) and Epsom (9 miles north-east).
Landmarks near West Horsley
Locally, jobs take us to houses, flats and workplaces close to Howard of Effingham School, The Barley Mow pub and The Forest and the Highlands and the streets around them. West Horsley’s nearest station is Horsley station, roughly 0.7 miles east of the centre. A little further out are Woking Community Hospital (5.2 miles north-west) and Send and Ripley History Society Museum (2.4 miles north-west). Not far away are St Martha's Hill and Papercourt Marshes.
When something else is needed
We’ll always give you a straight diagnosis, so here’s what this work cannot put right:
- Grants for hybrid systems or replacements of low-carbon systems
- Tax rulings, which only HMRC can give
- Any gas work on the existing boiler
If you’re not sure, just call us on 07833 053749 or email us and we’ll give you a straight answer before you book.
Where we work
- Air-to-water heat pumps
- Radiator systems
- Underfloor heating
- Hot water cylinders
- Homes heated by oil, LPG or gas
- Air-to-air heat pumps
From one of our customers
“Very professional from the initial survey through to installation. The engineer explained everything clearly and the quote was exactly what we paid. Would not hesitate to recommend AirCon Doctor.”
David W., Haywards Heath