Surrey · Heat pump installation
Heat pump installation in Ockham, Surrey
Expert air source heat pumps for Ockham: a survey or diagnosis, a fixed price, careful work and proper paperwork. Ask us for a fixed-price quote.
- Working out where a cylinder could go
- Questions about the Boiler Upgrade Scheme
- Checking emitters for a heat pump
About our air source heat pumps in Ockham
A heat pump takes heat from the outside air and moves it into your home, using electricity to drive the process. It works on the same principle as air conditioning, run the other way and the Energy Saving Trust notes that air-to-air heat pumps are sometimes referred to as air conditioning. If the problem is checking whether planning permission is needed and questions about the Boiler Upgrade Scheme, we can sort it out.
Older and listed homes in villages like Ockham need extra care, because permitted development does not apply within the grounds of a listed building, so we check consent first.
We are an F-Gas certified company, NICEIC approved for electrical work, MCS certified for heat pumps and a Checkatrade member. Our engineers hold the F-gas qualifications needed to work on refrigerant.
- Where
- Ockham (GU23)
- Region
- Surrey
- Credentials
- NICEIC approved, F-Gas certified, MCS
- Typical price
- £8,000–£16,000 before the grant, 0% VAT on homes
- Enquiries
- We reply the same working day
- Pricing
- Fixed-price quote after a site survey
- Phone
- 07833 053749
- Page updated
- 30 October 2026
Common problems we fix in Ockham
Homes off the gas grid, heated by oil or LPG, are often good candidates to look at. Until March 2027, an extra £1,500 is available for air source and ground source heat pumps in homes heated by oil or LPG with no mains gas where the home is eligible.
Most people get in touch when they notice something like this:
- Checking emitters for a heat pump
- Working out where a cylinder could go
- Deciding which kind of heat pump suits the home
Live in one of the older houses around All Saints' Church? Expect the survey to look closely at heat loss and at the building’s planning status.
Questions to ask before booking
- What paperwork you’ll receive afterwards
- How extra work would be agreed if they find something unexpected
- Why the equipment they’re quoting suits the job
What air conditioning will not do
We’d rather tell you now than sell you work that won’t help, so here are the limits:
- Disconnecting or servicing a gas boiler
- Planning approval where permitted development doesn’t apply
- Improving the building’s insulation
Not sure which it is? You can ring us on 07833 053749 or use the quote form and we’ll tell you honestly.
Where we work
- Underfloor heating
- Air-to-water heat pumps
- Air-to-air heat pumps
- Hot water cylinders
- Homes heated by oil, LPG or gas
- Radiator systems
The process
If the system has to be off for part of the visit, we tell you before work begins so it does not catch you out. For businesses, we can normally work room by room or zone by zone. The work takes a few days for most air-to-water installations, with air-to-air systems often quicker. Work in Ockham is booked in advance at a time that suits you.
- First, a chat about the property and your goals for the heating.
- We survey for heat loss and look at radiators, cylinder space and outdoor unit options.
- You get our view on the right type for the house, and on whether the Boiler Upgrade Scheme applies.
- We install the heat pump and connect it up.
- The job ends with commissioning, the MCS certificate and a walk through the controls.
Preparing for the visit
- Mention any managing agent or landlord rules we need to follow
- Make sure we can reach the outdoor unit, or where it will go
- Tell us about parking and loading
Getting a price
To help us quote: where the property is and what kind of building it is, a few pictures, the brand and model of anything already fitted and anything you’ve noticed, such as an error code or a noise. Then call 07833 053749 or send an email.
Read more
Also near Ockham
More services for Ockham
FAQs for Ockham
Can I get the Boiler Upgrade Scheme grant in Ockham?
Ockham is covered, as the scheme runs across England and Wales. Whether your home qualifies, and for how much, depends on the type of heat pump and the heating it replaces. The installer applies, and we’re MCS certified.
Will you come out to Ockham?
Yes, and the size of the place makes no difference to how we work. Send a few details and photos, and we reply the same working day.
Do you look at the job first?
Yes. Every job is looked at first, either on a site survey or from photos and details for simple jobs. A fixed-price quote follows.
When will I hear back?
You’ll hear from us the same working day. If it’s an emergency, ring the 24/7 line instead.
Who has to arrange F-Gas leak checks?
Responsibility is shared between the operator, normally whoever owns or controls the equipment, and the service technicians. The interval depends on the refrigerant charge, measured in tonnes of CO2 equivalent: at least yearly for 5 to under 50 tCO2e, and every 6 months for 50 to under 500 tCO2e.
What warranty do I get?
The manufacturer provides it, on its own terms. Some terms depend on regular servicing by a qualified engineer, so keep your service records.
Do you have a 24/7 line?
Yes, day and night. When you call, tell us the make, what’s happening and any error code, and we’ll talk you through the next steps.
What a heat pump looks like in Ockham
The centre of Ockham lies within the Ockham Conservation Area. About 5 listed entries lie within half a mile of central Ockham, Church of All Saints (grade I) among them. For a heat pump, permitted development does not apply within the grounds of a listed building, and in a conservation area the outdoor unit can’t go on a wall or roof facing a road, so we check with the local planning authority (typically Guildford council) where necessary. About 86% of households live in detached or semi-detached houses, according to Census 2021 figures. Detached and semi-detached houses usually have room for the outdoor unit and a cylinder.
Historic houses such as Byfleet Manor, about 2.3 miles north, are a reminder that listed homes need consent before a heat pump goes in.
Ockham is about 5 miles east of Woking, in Surrey. Ockham gets the same approach as every job we take on: diagnosis first, a fixed price and proper paperwork when we have finished. Count every place we list in Surrey and you reach 395, with Ockham on the list. Guildford, roughly 6 miles off, has its own page on this site.
The closest recent job we can point to from Ockham was on Between Streets, Cobham (KT11), about 4 miles north-east: installing a Mitsubishi Electric multi-split system in the main house: covering four bedrooms and the kitchen-living area: and a separate split system in the annexe, which is used as a home office and guest accommodation.
Whether you are on Alms Heath, Ockham Lane and School Lane or anywhere close by, our engineers can take on the work. Our working area takes in GU23. Close to Ockham, our area also takes in West Horsley (2 miles south), Ripley (2 miles west), East Horsley (2 miles south-east), Effingham (3 miles south-east) and East Clandon (3 miles south). Further out, we also cover Guildford (6 miles south-west), Woking (5 miles west), Camberley (12 miles west) and Epsom (9 miles east).
What’s near Ockham
Around Ockham, our work takes us to homes and businesses near The Forest and the Highlands and The Black Swan pub, among other places. Ockham’s nearest station is Horsley station, roughly 1.7 miles south-east. Nearby you will also find Send and Ripley History Society Museum (1.5 miles west) and Woking Community Hospital (4.4 miles west). For a walk, there’s Boldermere Lake and Papercourt Marshes.
Let and managed properties
Whether it’s one property or many, the approach is the same: diagnosis, a fixed price, access agreed with the people on site and paperwork at the end.
If you look after several properties, we can quote and plan the work across all of them. Every address has its own paperwork, so the files stay tidy.
From one of our customers
“Excellent service from start to finish. Two wall-mounted units installed in our home. Clean, tidy work: they protected all the floors and left no mess. The systems work brilliantly. Would highly recommend.”
Sarah M., East Grinstead