Greater London · Heat pump installation
Heat pump installation in Stepney, Greater London
Air source heat pumps for Stepney and the surrounding area: a survey or diagnosis, a fixed price, careful work and proper paperwork. Ask us for a fixed-price quote.
- Replacing a combi boiler with a heat pump
- Ageing boilers that will need replacing
- Finding a place for the outdoor unit
How the visit works
Think of the visit in three stages: look, put right and sign off. First we check the system or the space against the plan, then the work itself, and finally everything is tested, recorded and explained. Most of the time goes on the middle part, which takes anything from a couple of days for air-to-air to the best part of a week for air-to-water with radiator changes. Some blocks in Stepney need contractor details in advance, so tell us what your building needs.
- We find out about your home and the heating you have now.
- We measure heat loss for every room.
- We design the system, check the radiators and cylinder and look at the outdoor unit position.
- You get a fixed price, with any grant and the VAT set out.
- Installation, commissioning and MCS registration complete the job.
How to prepare
- Tell us about any building rules, permits or sign-in
- Let us know where we can park and unload
- Make sure we can reach the consumer unit or fuse board
Getting a price
VAT is set out clearly on every quote, and the rate that applies to your job is stated. Homes, businesses and different kinds of work can be treated differently for VAT, so we confirm it in writing rather than guess. To get one, phone us on 07833 053749 or send an email.
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Air source heat pumps in Stepney
Hot water from an air-to-water system is stored in a cylinder. Homes with a combi boiler may not have a cylinder, so finding space for one is part of the survey. With air-to-air, hot water has to come from something else. If you’re dealing with checking eligibility for a heat pump grant and planning and permitted development questions, we can help.
Homes in Stepney are often flats and terraces, where outside space is limited, which affects which heat pump suits. Air-to-water needs room for the outdoor unit and usually a cylinder, while air-to-air units take less room.
Looking after a system is mostly common sense: keep the outdoor unit clear, follow the manufacturer’s guidance on cleaning and book a service at the interval they recommend. It also keeps you on the right side of any warranty terms that ask for servicing.
- Location
- Stepney (E1, E2)
- Region
- Greater London
- Credentials
- F-Gas certified, NICEIC approved, MCS
- Enquiries
- We reply the same working day
- Quotes
- Fixed-price quote after a site survey
- Costs
- Air-to-water £8,000–£16,000 before any grant (0% VAT for homes)
- Phone
- 07833 053749
- Reviewed
- 30 October 2026
Nearby places to Stepney
Also in Stepney
FAQs for Stepney
Does the Boiler Upgrade Scheme cover homes in Stepney?
Yes, the scheme covers homes in England, including Stepney, if they qualify. The grant is £7,500 for an air source (air-to-water) heat pump and £2,500 for an air-to-air system that replaces the existing fossil-fuel heating. As an MCS certified installer, we apply for it on your behalf.
Do I need planning permission for a heat pump in Stepney?
It comes down to the building and the spot chosen for the outdoor unit. The Stepney Green Conservation Area is close to the centre of Stepney. Heat pumps on houses are often permitted development, but listed buildings need consent and conservation areas restrict outdoor units facing a road. Where it’s needed, we check with the local planning authority (for Stepney, normally Tower Hamlets council).
What accreditations do you have?
F-Gas certified, NICEIC approved and MCS certified for heat pumps, plus Checkatrade membership. Engineers who handle refrigerant hold their own F-gas qualifications as well.
Is there a survey before the work?
Yes. For simple jobs, pictures and a few details can be enough, while bigger systems and repairs that need testing get a visit.
Can landlords and managing agents book you?
Yes. From one rented home to commercial buildings, we work the same way: a look first, a fixed-price quote and written records.
What does an air-to-water heat pump cost?
Expect £8,000–£16,000 for an air-to-water system, with 0% VAT on homes, before the grant is taken off. The heat pump size, radiator changes and the cylinder decide where in that range you are. Air-to-air is priced after a survey.
Is Stepney in your area?
Yes. We work in Stepney and across Greater London, within the London and South East area we cover. To book, call 07833 053749.
What a heat pump looks like in Stepney
Valuation Office Agency council tax records show about 30% of homes across Stepney and its surrounding area were built in 2000 or later, and the last census (2021) found about 87% of households live in flats. Newer homes normally lose less heat, which tends to suit a heat pump well. In flats, space for an outdoor unit and a cylinder can be limited, and the lease and freeholder come into it, so air-to-air is sometimes the better fit. In London, outside space and the rules for flats often decide which kind of heat pump suits.
If your home is near Whitechapel station and heated by a gas boiler, an air-to-water heat pump can replace it where the survey shows it suits. If your home is listed, like Mansion House about 1.7 miles west, listed building consent comes before any heat pump work.
Stepney is about 2 miles south of Hackney, in Greater London. From the centre of Stepney to the outskirts, our engineers cover air source heat pumps, from a single room to a whole building. Our area takes in 764 places across Greater London, from busy centres to quieter spots.
Our nearest recent job to Stepney was on Greenwich High Road, Greenwich (SE10), about 4 miles south-east: installing a Mitsubishi Electric wall-mounted unit in the retail area and a second unit in the stockroom and office.
That includes properties on Beaumont Square, Rectory Square and Carlton Square and nearby roads. Main roads around Stepney include the A11 and B120, so getting to you is simple. Other places close to Stepney include East End of London (1 mile south-west), Ratcliff (1 mile south), Bethnal Green (1 mile north-west), Whitechapel (1 mile west) and Limehouse (1 mile east). Within a short drive, we also cover City of Westminster (4 miles west), Marylebone (4 miles west), Kensington (7 miles west) and St Pancras (3 miles west).
Landmarks near Stepney
Locally, jobs take us to houses, flats and workplaces close to Stepney Green Mathematics and Computing College, Stepney Jewish School and Bishopsgate Institute Special Collections and Archives. You will also find Stepney Green Park (within half a mile south-east) and Black Horse Public House (within half a mile north-east). Stepney has its own railway station: Whitechapel station. Well-known places in the area include Tower of London (1.4 miles south-west) and Young V&A (0.6 miles north). The countryside around Stepney includes St. James's Park Lake and Lavender Pond.
Different systems, different jobs
Outdoor unit position and planning
Under permitted development, the outdoor unit must be 1.5 m³ or less, compliance with MCS 020(a), and use for more than cooling alone. Listed building curtilages are excluded.
Hot water cylinders
An older cylinder may not suit a heat pump, and we explain whether yours can stay.
What you can do yourself, and what needs us
There are a few things you can safely do yourself: keep the outdoor unit clear of leaves, plants and clutter, check the settings and the remote, and follow the cleaning the manual describes. Anything inside the units, the electrics and the refrigerant is engineer’s work.
Write down what you notice: an error code, a new noise, a drip, a smell or a change in how well the system heats or cools. It makes our diagnosis quicker, and a photo of the display helps even more.
After we’ve gone
Simple habits make a real difference. We recommend:
- Keep up with insulation and draught-proofing
- Diary the next service
- Keep the outdoor unit clear all year
After commissioning, the installation is registered under MCS and you receive the certificate. File it with the warranty documents, as you may need it later.
Keep radiators and indoor units unobstructed, as the system relies on them giving out heat.
From one of our customers
“Very professional from the initial survey through to installation. The engineer explained everything clearly and the quote was exactly what we paid. Would not hesitate to recommend AirCon Doctor.”
David W., Haywards Heath