Greater London · Heat pump installation
Shadwell air source heat pumps
Air source heat pumps, in Shadwell and nearby. Ask us for a fixed-price quote; we reply the same working day.
- Not knowing whether a grant applies
- Deciding on the outdoor unit position
- No space for a hot water cylinder
Aftercare tips
How well a system lasts depends on use and care. Here’s what we suggest:
- Diary the next service
- Leave indoor units unobstructed
- Use the settings explained at handover
In cold, damp weather the outdoor unit runs a defrost cycle from time to time. It may give off steam or sound different for a few minutes, and that is normal.
Heat pumps prefer steady, low-temperature running, using the settings agreed at handover.
Air source heat pumps for homes and businesses in Shadwell
Installing an air source heat pump in a home is zero-rated for VAT until 31 March 2027, then 5%. This is HMRC’s energy-saving materials relief, which applies to homes rather than businesses. For air-to-air systems, we confirm the VAT on your quote. Please treat this as general information rather than tax advice. The work covers radiator systems, air-to-air heat pumps and underfloor heating, and people most often call us about checking whether planning permission is needed and working out whether radiators need upsizing.
Homes in Shadwell are often flats and terraces, where outside space is limited, which affects which heat pump suits. Air-to-water needs room for the outdoor unit and usually a cylinder, while an air-to-air system needs less space.
AirCon Doctor is an F-Gas certified company and NICEIC approved for electrical work, MCS certified for heat pumps and a Checkatrade member. Refrigerant work is done by engineers who hold the F-gas qualifications the law requires.
- Where
- Shadwell (SE16, E1, E1W)
- Region
- Greater London
- Certified
- F-Gas certified company, NICEIC approved, MCS
- Pricing
- Fixed-price quote after a site survey
- Guide price
- £8,000–£16,000 (0% VAT on homes), before the grant
- Call
- 07833 053749
- Updated
- 30 October 2026
Also in Shadwell
Different systems, different jobs
Heat loss surveys
A heat loss survey measures how much heat each room loses on a cold day. Everything else is sized from it.
VAT on heat pumps
Please treat this as general guidance rather than tax advice.
FAQs for Shadwell
Do I need permission to put air conditioning in my flat in Shadwell?
Usually, yes, though leaseholders normally need the freeholder’s agreement. We look at where the outdoor unit could go, such as a balcony, flat roof or rear wall, and write it up for the freeholder or agent.
Do I need planning permission for a heat pump in Shadwell?
It comes down to the building and the spot chosen for the outdoor unit. Central Shadwell is a short walk from the Wapping Wall Conservation Area. The permitted development rules for heat pumps leave out listed buildings and stop outdoor units going on road-facing walls or roofs in conservation areas. Anything outside the rules needs an application, and we raise it with the planning department at Tower Hamlets council, usually the authority for Shadwell first.
Do I get paperwork after the visit?
Yes, on every job. A new system comes with commissioning details, F-Gas records and the manufacturer’s warranty information, while repairs and services get a written note of what was found and done.
Do I need to service the system to keep the warranty?
It depends on the manufacturer’s terms. Some manufacturers make regular servicing by a qualified engineer a condition of the warranty, so it’s worth checking. Either way, keep a record of every service.
Do you work for landlords and businesses?
Yes. From a single let flat to offices, shops and public buildings, we work the same way: a look first, a fixed-price quote and written records.
Do you cover Shadwell?
Yes. We work in Shadwell and across Greater London, within the London and South East area we cover. For a fixed-price quote, ring 07833 053749 or fill in the contact form.
Can we book visits on a schedule?
Yes. Tell us what you have and how it’s used, and we’ll suggest a schedule with a fixed price. Leak checks required by the F-gas rules can be built in for larger systems.
Why it’s worth doing now in Shadwell
The extra £1,500 for homes heated by oil or LPG with no mains gas is available until March 2027. If that applies to you, it’s worth asking about sooner rather than later. Consents in London blocks can take time, which is another reason to plan the job in Shadwell early.
Several rooms, units or sites on one quote often makes better use of the time. Tell us about everything you’d like looked at, and you’ll get one fixed price.
Why people in Shadwell choose us
- F-Gas certified company
- A 24/7 emergency line
- Electrical work covered by our NICEIC approval
- A fixed price before any work starts
Read how installs are priced and our accreditations and certificates.
How it works
Everything the job needs comes with us, from tools and test equipment to ladders and dust sheets. All we ask is clear access to the units, or to where they’ll go, and to the consumer unit. The visit takes a few days on site, depending on the cylinder, the radiators and the pipework involved. Some blocks in Shadwell need contractor details in advance, so tell us what your building needs.
- It starts with a conversation about the home, the existing heating and your plans.
- We survey the home room by room for heat loss, and check the emitters, hot water and outdoor unit position.
- The price comes back fixed and in writing, with the grant and VAT shown line by line.
- We fit the outdoor unit and connect it to the heating, hot water and controls.
- The system is commissioned and registered under MCS, and we show you how to use it.
Before we arrive
- Keep pets out of the rooms we’re working in
- Tell us about any building rules, permits or sign-in
- Mention any parking restrictions near the property
Getting a quote
For air source heat pumps in Shadwell, phone 07833 053749 or fill in the contact form. Let us know the type of property and what you need, plus some pictures if they’re to hand. Enquiries get a reply the same working day.
Advice
Air source heat pumps in Shadwell: the local picture
Census 2021 figures found about 87% of households live in flats. A flat may have no room for a hot water cylinder, and the freeholder normally has a say on the outdoor unit, which can tip the choice towards air-to-air. For a London home, the outdoor unit position and the MCS noise check need careful planning.
If your home is one of the older properties near St Paul's Church, the survey checks whether it’s listed or in a conservation area before the outdoor unit position is chosen. Mansion House, roughly 1.9 miles west, is a reminder to check your home’s listing status: permitted development doesn’t cover listed buildings.
Shadwell is about 1 mile south-east of Whitechapel, in Greater London. Whether you’re in the middle of Shadwell or further out, our engineers cover air source heat pumps, from a single room to a whole building. Our list for Greater London has 764 entries, and Shadwell is one.
Not far from Shadwell, a recent job of ours was on Greenwich High Road, Greenwich (SE10), about 3 miles south-east: installing a Mitsubishi Electric wall-mounted unit in the retail area and a second unit in the stockroom and office.
Main roads around Shadwell include the A101 and A126, so getting to you is simple. Local streets include Swan Road, Thame Road and Brunel Road, all of which are in our area. We also cover the places around Shadwell: Ratcliff (1 mile north), East End of London (1 mile north-west), Wapping (1 mile west), St George in the East (1 mile west) and Limehouse (1 mile north-east). Further out, we also cover City of Westminster (5 miles west), Marylebone (4 miles west), Kensington (7 miles west) and St Pancras (3 miles north-west).
Around Shadwell
In Shadwell, that means homes and buildings near Bacon's College, Bishopsgate Institute Special Collections and Archives and Russia Dock Woodland, among other places. You will also find Prospect of Whitby pub (within half a mile west) and St Mellitus College (0.6 miles west). Shadwell has its own railway station: Wapping station. A little further out are St Olave's Hospital (0.8 miles south-west) and The Pumphouse Educational Museum (under half a mile east). For a walk, there’s Lavender Pond and Tower Hill.
A customer’s words
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager