Medway · Heat pump installation
Heat pump installation in Hempstead, Medway
Air source heat pumps in Hempstead from an F-Gas certified company, with the manufacturer’s warranty terms explained on your quote. Enquiries answered the same working day.
- Checking eligibility for a heat pump grant
- Questions about listed buildings or conservation areas
- Replacing a combi boiler with a heat pump
Looking after it afterwards
A little care keeps the system in better shape. Our advice:
- File the MCS certificate safely
- Avoid switching the heat pump on and off often
- Check what your manufacturer’s warranty asks of you
After commissioning, the installation is registered under MCS and you receive the certificate. File it with the warranty documents, as you may need it later.
Keep insulation and draught-proofing in good order, as lower heat loss means the system has less to do.
About our air source heat pumps in Hempstead
A £2,500 grant is available for some air-to-air heat pumps, with conditions. The system must replace the existing fossil-fuel heating and meet the home’s full heating demand, it must be installed by an MCS certified installer, and it must be in a home; adding it alongside a boiler does not qualify. The work covers underfloor heating, radiator systems and homes heated by oil, LPG or gas, and people most often call us about replacing a combi boiler with a heat pump and choosing between air-to-water and air-to-air.
For a house near Hempstead, space outside is rarely the problem, so heat loss, radiators and the electrics are what we check.
If a fault appears while the equipment is under the manufacturer’s warranty, tell us the make, model and installation date. We’ll tell you how the manufacturer’s warranty is likely to apply before anything chargeable is done.
- Location
- Hempstead (ME7, ME8)
- Region
- Medway
- Price guide
- £8,000–£16,000 (0% VAT on homes), before the grant
- Quote
- Fixed after a survey or photos
- Replies
- On the working day you ask
- Credentials
- NICEIC and F-Gas, MCS
- Call
- 07833 053749
- Reviewed
- 30 October 2026
FAQs for Hempstead
Will you come out to Hempstead?
Yes, and the size of the place makes no difference to how we work. We are based in East Grinstead and plan each visit so the job can be finished in one trip where possible.
Is the coast a problem for outdoor units in Hempstead?
It can, as Hempstead is within about 3 miles of the sea, where salt in the air is hard on coils and fixings. We site outdoor units out of the worst of the sea wind where possible and can suggest models with corrosion protection where the manufacturer offers it.
Will I get records for the system?
Yes. It’s the record a manufacturer or the next engineer will ask to see: a dated note of the work, with refrigerant details where they apply.
Can we book visits on a schedule?
Yes. Send details of the systems and how they’re used, and we will suggest a schedule with a fixed price. That can include the leak checks the F-gas rules require for larger systems.
Do you have a 24/7 line?
Yes. For anything urgent, such as a system failing in a server room or water leaking from a unit, ring our 24/7 line and we will tell you what to do first.
Who has to arrange F-Gas leak checks?
Responsibility is shared between the operator, typically whoever owns or controls the equipment, and the service technicians. How often depends on the size of the refrigerant charge in tonnes of CO2 equivalent: at least every 12 months from 5 tCO2e, and every 6 months from 50 tCO2e.
How soon will you get back to me?
You will hear from us the same working day. For a breakdown that cannot wait, call our 24/7 emergency line.
Other services in Hempstead
How it works
Testing is the last part of the visit wherever the system can be switched on. Then we explain what was done and answer your questions, and anything that needs a follow-up is pointed out there and then. The visit takes a few days for most air-to-water installations, with air-to-air systems often quicker. Photos of the room and the outside wall help us plan a job near Hempstead.
- We talk through your home, your current heating and what you want from a heat pump.
- A heat loss survey works out how much heat each room needs, and we look at the radiators, the cylinder space and where the outdoor unit could go.
- We send a fixed-price quote that shows the equipment, the grant position and the VAT.
- The outdoor unit, the indoor equipment and the controls are installed and connected.
- Commissioning, MCS certification and a handover of the controls finish the job.
Preparing for the visit
- Unlock any gate, garage or side passage we need
- Tell us about parking and loading
- Move furniture away from the wall where we will be working
How to get a quote
To help us quote: where the property is and what kind of building it is, pictures of the rooms or units, the make and model of any existing system and any symptoms, from error codes to drips. Once you have those, ring us on 07833 053749 or email us.
Advice
When something else is needed
In fairness, some problems need a different answer:
- Draught-proofing and insulation upgrades
- Tax rulings, which only HMRC can give
- Gas boiler work, such as disconnecting the old boiler, which needs a Gas Safe registered engineer
If you are not sure, just give us a ring on 07833 053749 or write to us at info@aircondoctor.co.uk and we’ll give you a straight answer before you book.
What the work covers
- Radiator systems
- Underfloor heating
- Air-to-water heat pumps
- Hot water cylinders
- Air-to-air heat pumps
- Homes heated by oil, LPG or gas
Owner checks or an engineer?
For air conditioning, cleaning the indoor unit’s filters is the main job owners can do, if the manual says so. They come out, get a gentle clean and go back only when they’re dry. For a heat pump, the main owner jobs are a clear outdoor unit and sensible control settings.
Leave the units and pipework where they are. Moving a unit involves the refrigerant circuit, so it needs an F-Gas qualified engineer, and the electrics need care too. Ask us to quote for a move instead.
Air source heat pumps in Hempstead: the local picture
At about 3 miles from the coast, Hempstead is close enough for sea air to matter. For a heat pump near the sea, ask about any coastal protection option the manufacturer offers. About 85% of households live in detached or semi-detached houses, according to Census 2021 figures. Detached and semi-detached houses normally have room for the outdoor unit and a cylinder.
If your home is listed, like Restoration House about 3.8 miles north-west, listed building consent comes before any heat pump work. Older homes near All Saints Church may need extra checks for planning and heat loss before a heat pump is designed.
Hempstead is about 2 miles south of Gillingham, in Medway. We cover Hempstead for air source heat pumps and across the rest of Medway. Our list for Medway has 68 entries, and Hempstead is one. There’s also a page for Bromley, roughly 24 miles from Hempstead.
Getting to Hempstead is easy by the A278. That includes properties on Harrow Road, Spekes Road and Capstone Road and the roads around them. We also cover Capstone (1 mile north-west), Darland (1 mile north-west), Wigmore (1 mile east), Hale (1 mile north-west) and Park Wood (1 mile east). We also work in nearby towns such as Rochester (4 miles north-west), Strood (5 miles north-west), Hoo St Werburgh (5 miles north) and Chatham Waterfront (3 miles north-west).
Around Hempstead
In Hempstead, that means homes and buildings near Rainham School for Girls, Howard School and South Wood, among other places. The nearest railway station is Rainham (Kent) station, about 2.1 miles north-east of the centre. A little further out are Pentagon Shopping Centre (3 miles north-west) and Medway megaliths (3.8 miles south-west). Green spaces nearby include Burham Down and Boxley Hills.
From one of our customers
“Excellent service from start to finish. Two wall-mounted units installed in our home. Clean, tidy work: they protected all the floors and left no mess. The systems work brilliantly. Would highly recommend.”
Sarah M., East Grinstead