Medway · Heat pump installation
Heat pump installation in Capstone, Medway
Air source heat pumps in Capstone from an F-Gas certified company, with the manufacturer’s warranty terms explained on your quote. Enquiries answered the same working day.
- Checking eligibility for a heat pump grant
- No space for a hot water cylinder
- Checking whether planning permission is needed
How we handle air source heat pumps in Capstone
Air-to-air heat pumps can qualify for a £2,500 Boiler Upgrade Scheme grant, but only in some cases. It has to replace the fossil-fuel heating, cover the whole heating demand, be fitted by an MCS certified installer and be in a home; adding it alongside a boiler does not qualify. Common call-outs are for checking emitters for a heat pump and choosing between air-to-water and air-to-air, across underfloor heating, homes heated by oil, LPG or gas and air-to-air heat pumps.
In a place like Capstone, some homes are listed, and permitted development does not cover listed buildings, so consent comes first.
AirCon Doctor is an F-Gas certified company and NICEIC approved for electrical work, MCS certified for heat pumps and a Checkatrade member. Our engineers hold the F-gas qualifications needed to work on refrigerant.
- Place
- Capstone (ME7)
- Region
- Medway
- Price
- A fixed price before we start
- Typical price
- £8,000–£16,000 before the grant, 0% VAT on homes
- Accreditations
- F-Gas certified, NICEIC approved, MCS
- Telephone
- 07833 053749
- Page updated
- 30 October 2026
What happens on the day
Each visit follows the same order: agree the plan on site, protect the area, do the work, check the system and talk you through it. The visit itself takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. For a village like Capstone, tell us about narrow lanes, gates and parking when you book.
- First we find out about the property, the heating you have now and what you are hoping for.
- On the visit we calculate what every room loses on a cold day, then check the radiators, room for a cylinder and outdoor unit options.
- We send a fixed-price quote that shows the equipment, the grant position and the VAT.
- We fit the outdoor unit and connect it to the heating, hot water and controls.
- We commission the heat pump, complete the MCS paperwork and talk you through the controls.
Getting ready for the visit
- Dig out any previous service or F-Gas records
- Name a contact who can meet us at the agreed time
- Keep pets and children away from the work area
Ask for a quote
Here’s what helps us quote: the address and the type of property, a few pictures, the make and model of any existing system and anything you’ve noticed, such as an error code or a noise. Then ring 07833 053749 or drop us a line.
Advice
More services for Capstone
After we have gone
After the visit, a few habits help:
- Ask about the grant before you commit
- Keep the outdoor unit clear all year
- Look at insulation alongside the heat pump
Equipment warranties come from the manufacturer. We go through the conditions with you, including any servicing they ask for.
Keep radiators and indoor units unobstructed, as the system relies on them giving out heat.
Leave it or put it right?
A heat pump sized without a proper heat loss survey can struggle in cold weather or run inefficiently. Doing the survey properly from the start avoids that. Booking before summer means the work in Capstone is done before the hot weather.
A single unit or a whole estate, the quote is built the same way: the work involved, the access and the equipment. The price is fixed before work begins, with VAT shown clearly.
Why us?
- An F-Gas certified company, as the law requires
- One contact for properties across the South East and London
- We diagnose before we treat
- A reply the same working day
Take a look at our cost guide or how to check a contractor.
Questions from Capstone
Does being near the sea make a difference to air source heat pumps in Capstone?
It can, as Capstone is within about 3 miles of the sea, where salt in the air is hard on coils and fixings. The outdoor unit position, its fixings and regular servicing all help near the sea.
Can I get the Boiler Upgrade Scheme grant in Capstone?
Yes, if the home and the heat pump meet the scheme’s rules: Capstone is in England, where it applies. The amount depends on the type of heat pump, and the survey confirms which applies. We hold MCS certification, so the application is ours to make for you.
Do you work for landlords and businesses?
Yes. We work for homeowners, landlords, letting and managing agents, and businesses of every size across London and the South East. Tell us who should receive the paperwork.
Will my radiators work with a heat pump?
Some radiators may be fine as they are, and some may need to be larger. Heat pumps run at lower flow temperatures, so radiators give out less heat, and the survey checks each one.
Why use an F-Gas certified company?
Anyone installing, repairing or servicing the refrigerant side must be qualified, and their company certified. Ask to see proof before booking anyone and we will gladly show you ours.
Which accreditations do you hold?
F-Gas company certification, NICEIC approval for electrical work and MCS certification for heat pumps, and we are Checkatrade members. Our engineers also hold the individual F-gas qualifications needed to work on refrigerant.
Which brands do you work with?
The main ones, including Mitsubishi Electric, Daikin, Fujitsu, Panasonic, Toshiba, LG, Samsung, Mitsubishi Heavy Industries and Hitachi. For new systems, we recommend a brand and model to suit the job and tell you why.
Homes in Capstone and heat pumps
Capstone lies within about 3 miles of the sea. For a heat pump near the sea, ask about any coastal protection option the manufacturer offers. About 43% of households live in terraced houses, according to the last census (2021). In a terrace, the outdoor unit position and the MCS noise check need particular care.
Live in one of the older houses around All Saints Church? Expect the survey to look closely at heat loss and at the building’s planning status. Restoration House, roughly 3.1 miles north-west, is a reminder to check your home’s listing status: permitted development does not cover listed buildings.
Capstone is about 1 mile south-west of Gillingham, in Medway. From the centre of Capstone to the outskirts, we cover air source heat pumps, from a single room to a whole building. Our Medway coverage runs to 68 places, Capstone among them. For properties nearby, see our Bromley page, about 24 miles away.
All of ME7 is covered. Close by, we work in Darland (1 mile north), Hale (1 mile north-west), Hempstead (1 mile south-east), Gillingham (1 mile north-east) and Chatham (1 mile west). Larger places within reach include Rochester (4 miles north-west), Strood (4 miles north-west), Hoo St Werburgh (5 miles north) and Rochester Riverside (3 miles north-west).
Near you in Capstone
We fit and service air conditioning in homes and premises around Chatham Grammar School for Girls, The Star pub and The Robert Napier School, among other places. The closest station to Capstone is Gillingham (Kent) station, roughly 2 miles north. Other landmarks nearby include Medway Maritime Hospital (1.7 miles north-west) and Pentagon Shopping Centre (2.3 miles north-west). Open spaces near Capstone include Burham Down and Blue Bell Hill.
When something else is needed
We will always give you a straight diagnosis, so here’s what this work cannot put right:
- Planning decisions, which rest with the council
- Improving the building’s insulation
- Gas boiler work, such as disconnecting the old boiler, which needs a Gas Safe registered engineer
Not sure which it is? You can ring 07833 053749 or use the quote form and we will tell you honestly before booking.
What the work covers
- Air-to-water heat pumps
- Hot water cylinders
- Homes heated by oil, LPG or gas
- Air-to-air heat pumps
- Underfloor heating
- Radiator systems
A customer’s words
“Very professional from the initial survey through to installation. The engineer explained everything clearly and the quote was exactly what we paid. Would not hesitate to recommend AirCon Doctor.”
David W., Haywards Heath