Medway · Heat pump installation
Heat pump installation in Frindsbury, Medway
Air source heat pumps for Frindsbury, from F-Gas certified engineers, with the manufacturer’s warranty terms explained on your quote. Enquiries answered the same working day.
- Moving away from fossil-fuel heating
- Replacing a combi boiler with a heat pump
- Checking whether planning permission is needed
How we handle air source heat pumps in Frindsbury
Installing an air source heat pump in a home is zero-rated for VAT until 31 March 2027, then 5%. That follows HMRC Notice 708/6, and it doesn’t apply to businesses, and for air-to-air systems we confirm the VAT on your quote. This is general information, not tax advice. Common call-outs are for finding a place for the outdoor unit and questions about the Boiler Upgrade Scheme, across hot water cylinders, homes heated by oil, LPG or gas and radiator systems.
If your home near Frindsbury has no mains gas, the grant can be bigger. Homes heated by oil or LPG with no mains gas can get an extra £1,500 on the Boiler Upgrade Scheme until March 2027.
Nothing is signed off by word of mouth: commissioning details and F-Gas records for a new system, a note of the fault and the fix for a repair, or a service record. Keep it with the system’s paperwork, because it helps with any later warranty question.
- Where
- Frindsbury (ME2, ME1)
- Wider area
- Medway
- Guide price
- £8,000–£16,000 (0% VAT on homes), before the grant
- Price
- A fixed-price quote up front
- Replies
- Same working day
- Certified
- F-Gas certified, NICEIC approved, MCS
- Phone
- 07833 053749
- Page updated
- 30 October 2026
System by system
Air-to-air heat pumps
Since 2025, air-to-air heat pumps can also be permitted development in England, subject to the conditions. A unit used solely for cooling is not covered and need a check with the council.
Air-to-water heat pumps
Air-to-water systems work at lower temperatures than boilers, which is why radiator sizing is part of the survey.
Also near Frindsbury
What else we do in Frindsbury
Air source heat pumps around Frindsbury
Frindsbury lies within about 3 miles of the sea. Coastal sites are worth mentioning at the survey, as salt air affects the outdoor unit and its fixings. The Valuation Office Agency’s council tax figures put about 36% of homes in the Frindsbury area before 1919, and about 40% of households live in terraced houses, according to the last census (2021). Older homes can lose heat faster, so a room-by-room heat loss calculation, and sometimes insulation or larger radiators, comes before sizing a heat pump. Terraced houses share walls with neighbours, which helps, but the outdoor unit position needs care with noise next door.
Homeowners near Strood station often ask whether a heat pump can take over from the boiler, and the heat loss survey answers that. Period properties close to All Saints Church can suit a heat pump, though insulation and any heritage protection are checked first.
Frindsbury is about 1 mile north-east of Rochester, in Medway. We cover Frindsbury for air source heat pumps and across the rest of Medway. Frindsbury is one of 68 towns, villages and districts in Medway where we work. Bromley, roughly 21 miles off, has its own page on this site.
From Mill Road, Grove Road and Bowes Road to the smaller roads in between, nowhere is left out. The A289 serve Frindsbury, which keeps journeys to surveys and visits simple. Close to Frindsbury, our area also takes in Rochester Riverside (1 mile south), Brompton (1 mile south-east), Chatham Waterfront (1 mile south-east), Luton (2 miles south-east) and Chatham (3 miles south). Within a short drive, we also cover Gillingham (4 miles south-east), Rainham (5 miles south-east), Park Wood (5 miles south-east) and Lordswood (5 miles south).
Landmarks near Frindsbury
We fit and service air conditioning in homes and premises around Broomhill Park, Former Ordnance Store At Chatham Gun Wharf and Fort Pitt Grammar School. Nearby too are Temple School (0.8 miles north-west) and The Bell pub (less than half a mile north-west). There’s a railway station in Frindsbury itself: Strood station. Nearby you will also find Pentagon Shopping Centre (1.4 miles south-east) and French Hospital (0.8 miles south). Not far away are Rede Common and Gad's Hill.
FAQs for Frindsbury
Is planning permission needed for a heat pump in Frindsbury?
That depends on the building and where the outdoor unit goes. Central Frindsbury sits inside the Frindsbury and Manor Farm Conservation Area. A heat pump on a house can be permitted development if it meets the conditions, including the MCS noise check, but not within the grounds of a listed building, and in a conservation area the outdoor unit cannot face a road. Where necessary, we check with the planning department at Medway council, normally the authority for Frindsbury.
Does being near the sea make a difference to air source heat pumps in Frindsbury?
It can, as Frindsbury is within about 3 miles of the sea, where salt in the air is hard on coils and fixings. We site outdoor units out of the worst of the sea wind where possible and can suggest models with corrosion protection where the manufacturer offers it.
Do you offer maintenance contracts?
Yes. Maintenance contracts are part of what we do, with visits at the interval your system and the manufacturer need. Each visit is recorded, with F-Gas records where refrigerant work is involved.
How much VAT is charged on a heat pump in a home?
Not on a home installation at the moment: HMRC zero-rates heat pumps installed in residential accommodation until 31 March 2027, and 5% applies after that. Businesses and hotels pay the standard rate, and with air-to-air we confirm the VAT on the quote. This is general information, not tax advice.
Do you work for landlords and businesses?
Yes. We work for homeowners, landlords, letting and managing agents, and businesses of every size in Frindsbury and across Medway. Tell us who should receive the paperwork.
Are you F-Gas certified?
As the law requires for refrigerant work, we’re an F-Gas certified company. We’re also NICEIC approved, MCS certified for heat pumps and Checkatrade members.
What’s the price of a heat pump installation?
Air-to-water installations cost £8,000–£16,000 (0% VAT on homes), before the grant. Air-to-air systems are priced after a survey, with the VAT confirmed on your quote.
What air conditioning won’t do
To be straight with you, there are a few things this work won’t fix:
- Gas boiler work, such as disconnecting the old boiler, which needs a Gas Safe registered engineer
- Promising eligibility for the Boiler Upgrade Scheme
- Planning approval where permitted development doesn’t apply
If in doubt, ring 07833 053749 or use the quote form and we’ll say what we think before you book.
Where we work
- Hot water cylinders
- Homes heated by oil, LPG or gas
- Underfloor heating
- Air-to-water heat pumps
- Air-to-air heat pumps
- Radiator systems
Aftercare tips
Every system needs looking after, and most of it is easy. Our tips:
- Check what your manufacturer’s warranty asks of you
- Look at insulation alongside the heat pump
- Ask about the grant before you commit
After commissioning, the installation is registered under MCS and you receive the certificate. Keep it with the manufacturer’s paperwork for future reference.
Let the heat pump run steadily rather than switching it on and off as explained at handover.
How the visit works
Our engineers bring the tools, gauges and access equipment the job needs. You only need to give us clear access to the units, or their planned positions, and to the fuse board. On site, the work takes a few days for most air-to-water installations, with air-to-air systems often quicker. A few pictures let us plan a visit to a place like Frindsbury.
- Step one is understanding the house, how it’s heated today and what you’d like to change.
- We survey the home room by room for heat loss, and check the emitters, hot water and outdoor unit position.
- We send a fixed-price quote that shows the equipment, the grant position and the VAT.
- Fitting day: the outdoor unit is placed, the indoor side connected and the controls set up.
- Commissioning, MCS certification and a handover of the controls finish the job.
How to prepare
- Move furniture away from the wall where we will be working
- Dig out any previous service or F-Gas records
- Make sure we can reach the outdoor unit, or where it will go
How to get a quote
Quoting starts with a diagnosis, either on a site survey or, for simple jobs, from your pictures and details. Then you get a fixed price so you know the cost before we begin.
Read more
A customer’s words
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager