Medway · Heat pump installation
Heat pump installation in Cooling Street, Medway
Air source heat pumps in and around Cooling Street, from the first look to the final check with the price fixed before work begins.
- Checking whether planning permission is needed
- Choosing between air-to-water and air-to-air
- Finding a place for the outdoor unit
Common questions in Cooling Street
Can I get the Boiler Upgrade Scheme grant in Cooling Street?
Cooling Street is in England, where the Boiler Upgrade Scheme runs. The amount depends on the type of heat pump, and the survey confirms which applies. You don’t apply yourself: the MCS certified installer does, which is us.
Do you cover smaller places like Cooling Street?
Yes, smaller places are covered as well as towns. Visits to smaller places are planned so the engineer arrives with what the job needs.
Which accreditations do you hold?
As the law requires for refrigerant work, we’re an F-Gas certified company. NICEIC approval, MCS certification for heat pumps and Checkatrade membership sit alongside it.
How long does a heat pump installation take?
A typical installation takes a few days for most air-to-water installations, with air-to-air systems often quicker. We plan the work so you are without heating for as little time as possible, and we explain it in advance.
Do I need to service the system to keep the warranty?
For some brands, yes. Send us the make and model and we’ll tell you what the manufacturer expects and stick to the interval they set.
Can we book visits on a schedule?
Yes. We offer maintenance contracts, with visits at the interval your system and the manufacturer need. Each visit is recorded and F-Gas records kept where they apply.
Will I get records for the system?
Yes. Each visit is written up, and any work on the refrigerant circuit goes in the F-Gas records. File them with the system’s paperwork.
How we handle air source heat pumps in Cooling Street
We install air source heat pumps in Cooling Street and across Medway, and we’re MCS certified. There are two kinds: air-to-water, which heats radiators or underfloor heating and your hot water, and air-to-air, which warms rooms through indoor units and can also cool. We’ll explain which type fits your home and why. If you’re dealing with checking eligibility for a heat pump grant and deciding on the outdoor unit position, we can help.
Older and listed homes in villages like Cooling Street need extra care, and permitted development doesn’t cover listed buildings, so we check consent first.
Some warranty terms depend on the system being serviced regularly by a qualified engineer. Where yours does, a regular service with us keeps that side in order, and every service is written up.
- Location
- Cooling Street (ME3)
- Wider area
- Medway
- Approvals
- NICEIC and F-Gas, MCS
- Pricing
- Fixed-price quote after a site survey
- Price guide
- Air-to-water £8,000–£16,000 before any grant (0% VAT for homes)
- Replies
- We reply the same working day
- Telephone
- 07833 053749
- Checked
- 30 October 2026
Also near Cooling Street
What else we do in Cooling Street
How it works
Our engineers bring the tools, gauges and access equipment the job needs. All we ask is clear access to the units, or to where they’ll go, and to the consumer unit. On site, the work takes from a couple of days to around a week, depending on the system and how much of the heating changes. Photos of the existing unit help with repairs and servicing in Cooling Street.
- First, a chat about the property and your goals for the heating.
- The survey checks heat loss, emitters, hot water and the outdoor unit position.
- You get our view on the right type for the house, and on whether the Boiler Upgrade Scheme applies.
- The system is installed and connected to the controls.
- The job ends with commissioning, the MCS certificate and a walk through the controls.
Before we arrive
- Let us know if the building has a permit or sign-in process
- Give us access to the outside wall, roof or yard where the outdoor unit sits
- Move furniture away from the wall where we’ll be working
Get a fixed-price quote
Quotes do not take long. Call or email with a few details and we’ll come back to you the same working day. Where a survey is needed, we arrange a time that suits you.
Read more
Different systems, different jobs
Radiators and underfloor heating
If radiators need upsizing, the quote lists them, so you know the full scope.
Heat loss surveys
Without a proper survey, a heat pump can be too big or too small and that matters for comfort and running.
Owner checks or an engineer?
Owner care supports servicing; it doesn’t replace it. Simple care keeps the air moving through the system, but the refrigerant circuit, the electrics and the parts you can’t see still need an engineer at the interval the manufacturer recommends.
Write down what you notice: error codes, noises, drips, smells or a drop in performance. It makes our diagnosis quicker, and a photo or a short video of the display is even better.
What a heat pump looks like in Cooling Street
Cooling Street lies within about 3 miles of the sea. Near the coast, we choose the outdoor unit position with salt-laden wind in mind. About 75% of households live in detached or semi-detached houses, according to Census 2021 figures. Houses typically have space for an outdoor unit and a hot water cylinder.
Temple Manor lies about 3.9 miles south. Owners of listed homes need consent before a heat pump is fitted, so it’s one of our first questions.
Cooling Street is about 4 miles north of Rochester, in Medway. Anywhere in ME3, our engineers can take on air source heat pumps. Count every place we list in Medway and you reach 68, with Cooling Street on the list. Our Bromley page covers places nearby (22 miles or so).
Work in ME3 follows the same survey, fixed-price quote and written records as everywhere else we cover. Neighbouring places we cover include Cooling (1 mile north-east), Chattenden (2 miles south-east), Wainscott (2 miles south), Lower Upnor (2 miles south) and High Halstow (2 miles east). Larger places within reach include Gillingham (6 miles south-east), Chatham (6 miles south), Rochester (4 miles south) and Rainham (7 miles south-east).
Local landmarks in Cooling Street
Typical jobs here are in properties near The Hundred of Hoo Academy, among other places. The closest station to Cooling Street is Higham station, roughly 2.2 miles south-west. Well-known places in the area include Huguenot Museum (3.7 miles south) and French Hospital (3.8 miles south). Green spaces nearby include Gad's Hill and Rede Common.
When to call us in Cooling Street
Air-to-air systems interest people who want cooling in summer as well as heating. They heat rooms through wall, floor or ceiling units, and can cool them when it’s hot. The grant only applies in some cases, so we check first.
Look out for any of the following:
- Questions about listed buildings or conservation areas
- Replacing a combi boiler with a heat pump
- Choosing between air-to-water and air-to-air
Older homes near St James' Church may need extra checks for planning and heat loss before a heat pump is designed.
What your quote should include
- Whether the quote is a fixed price
- What’s in the price and what is not
- Whether extra work needs your approval first
A customer’s words
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager