Medway · Heat pump installation
Heat pump installation in Stoke, Medway
Air source heat pumps in Stoke from an F-Gas certified company, with warranty terms explained brand by brand. We reply to enquiries the same working day.
- Finding a place for the outdoor unit
- Questions about listed buildings or conservation areas
- A boiler that is getting old
Air source heat pumps for homes and businesses in Stoke
Every installation starts with a heat loss survey. It shows how much heat each room needs on a cold day so the system is sized to match. Sizing by rule of thumb isn’t good enough. If the problem is questions about listed buildings or conservation areas and not knowing whether a grant applies, we can sort it out.
Older and listed homes in villages like Stoke need extra care, because permitted development does not apply within the grounds of a listed building, so we check consent first.
Warranty periods vary by brand and by product. For instance, Daikin’s standard warranty on split air conditioning is 2 years, and its longer extensions apply to its air-to-water units only. For any other brand, we explain the manufacturer’s terms on your quote.
- Where
- Stoke (ME3)
- Wider area
- Medway
- Price
- Fixed-price quote after a site survey
- Price guide
- £8,000–£16,000 (0% VAT on homes), before the grant
- Accreditations
- F-Gas certified company, NICEIC approved, MCS
- Telephone
- 07833 053749
- Last updated
- 30 October 2026
What a heat pump looks like in Stoke
The coast is only about 1 mile from Stoke. Near the coast, we choose the outdoor unit position with salt-laden wind in mind. Valuation Office Agency council tax records date about 44% of homes across Stoke and its surrounding area to the post-war years, 1945 to 1972. For homes of that age, the survey checks the insulation, the radiators and the hot water setup. Historic England lists about 3 buildings and structures within half a mile of the centre of Stoke, including Church of St Peter and St Paul (grade I). For a heat pump, permitted development does not apply within the grounds of a listed building, and in a conservation area the outdoor unit can’t go on a wall or roof facing a road, so we check with the planning team at Medway council, which typically handles Stoke where necessary.
Every heat pump design starts with a room-by-room heat loss calculation. If your home is one of the older properties near Church of St Peter and St Paul, the survey checks whether it’s listed or in a conservation area before the outdoor unit position is chosen.
Stoke is about 5 miles north of Gillingham, in Medway. From the centre of Stoke to the outskirts, we cover air source heat pumps, from small jobs to large ones. We cover 68 places across Medway, from busy centres to quieter spots. For properties nearby, see our Bromley page, about 26 miles away.
Whether you’re on Vicarage Lane and Vicarage Close or anywhere close by, our engineers can take on the work. Our working area takes in ME3. Close by, we work in Middle Stoke (1 mile east), Lower Stoke (1 mile north-east), North Street (1 mile south-west), Tunbridge Hill (1 mile south-west) and St Mary Hoo (1 mile north-west). Further out, we also cover Gillingham (5 miles south), Chatham (7 miles south-west), Rochester (7 miles south-west) and Rainham (6 miles south).
Around Stoke
We fit and service air conditioning in homes and premises around The White Horse pub. A little further out are Medway Maritime Hospital (5.7 miles south-west) and Upnor Castle (4.8 miles south-west). Green spaces nearby include Bishop Saltings.
How the job changes from property to property
The Boiler Upgrade Scheme
There’s one grant per property, and you cannot get a grant to replace a low-carbon system. Hybrids are excluded.
Air-to-air heat pumps
A £2,500 Boiler Upgrade Scheme grant is available for air-to-air only if it replaces the fossil-fuel heating and meets the full heating demand. It must be installed by an MCS certified installer and be in a home.
For landlords and property managers
We regularly work with managing agents. Send the address, what’s needed and how access works and we will come back with a fixed-price quote.
Landlords, letting agents and managing agents book us, not only the people who live or work in the property. Let us know who will give us access and who the records should go to and we’ll copy in whoever needs it.
What happens on the day
Wherever the system can be run before we leave, we run it and check it in operation. Then we explain what was done and answer your questions, and anything that needs a follow-up is pointed out there and then. All told, the work takes from a couple of days to around a week, depending on the system and how much of the heating changes. Visits to Stoke are agreed with you in advance and planned so the job can be finished in one trip where possible.
- We talk through your home, your current heating and what you want from a heat pump.
- A heat loss survey works out how much heat each room needs, and we look at the radiators, the cylinder space and where the outdoor unit could go.
- The price comes back fixed and in writing, with the grant and VAT shown line by line.
- Installation covers the outdoor unit, the indoor connections and the controls.
- We commission the heat pump, complete the MCS paperwork and talk you through the controls.
Getting ready for the visit
- Keep pets and children away from the work area
- Tell us about access, such as roof hatches, high walls or locked plant areas
- Move furniture away from the wall where we’ll be working
How to get a quote
VAT is set out clearly on every quote, and the rate that applies to your job is stated. Homes, businesses and different kinds of work can be treated differently for VAT, so we confirm it on the quote. For a fixed-price quote, give us a ring on 07833 053749 or send an email.
Advice
More services for Stoke
FAQs for Stoke
Is Stoke within the area you cover?
Yes. Stoke is within the area we cover across London and the South East. We are based in East Grinstead and plan each visit so the job can be finished in one trip where possible.
Can I get the Boiler Upgrade Scheme grant in Stoke?
Stoke is covered, as the scheme runs across England and Wales. Air-to-water and ground source systems attract £7,500. Air-to-air gets £2,500, but only where it takes over from fossil-fuel heating and covers the whole home’s heating demand. The installer applies, and we’re MCS certified.
Why use an F-Gas certified company?
For refrigerant work, both the engineer and the company need the right F-gas credentials. It’s worth checking before booking and we’ll gladly show you ours.
What warranty do I get?
The manufacturer provides it, on its own terms. Some brands make regular servicing a condition, so keep your service records.
Will my radiators work with a heat pump?
The heat loss survey answers that, room by room. Rooms where the radiator is big enough stay as they are and any changes are in the quote.
Will I get records for the system?
Yes. It’s your proof of what was done: the date, the work, and any refrigerant added or recovered.
Which type of heat pump is right for my home?
Air-to-water suits homes with radiators and a cylinder; air-to-air suits rooms that need heating and cooling, and we help you choose. Both are part of what we install.
After we’ve gone
Looking after the system is mostly common sense. A few tips:
- Look at insulation alongside the heat pump
- Use the settings explained at handover
- Ask about the grant before you commit
Where we applied for a Boiler Upgrade Scheme grant, we keep you informed through the process, as the installer applies for it.
Keep the outdoor unit clear of leaves, plants and stored items. Airflow is what it runs on, so keep it clear all year.
A customer’s words
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager