Surrey · Heat pump installation
Air Source Heat Pumps in Staines-upon-Thames
F-Gas certified and NICEIC approved, we cover Staines-upon-Thames for MCS certified installation of air source heat pumps for heating and hot water, with the Boiler Upgrade Scheme grant applied for. Fixed-price quotes and a 24/7 emergency line.
- Checking emitters for a heat pump
- Questions about where the outdoor unit can go
- An oil, LPG or gas boiler near the end of its life
Aftercare tips
Every system needs looking after, and most of it is easy. Our tips:
- Leave space around the outdoor unit
- Read the manufacturer’s warranty terms for your brand
- Use the settings explained at handover
Equipment warranties come from the manufacturer. We explain the terms for your brand, including any servicing conditions.
Book a service every year. Your manufacturer’s warranty terms may say something about servicing.
Air source heat pumps for homes and businesses in Staines-upon-Thames
Heat pumps run at lower flow temperatures than most boilers, so radiators may need to be larger to give out the same heat. The survey shows which rooms are fine and which need changes, and the quote sets it out. If the problem is moving away from fossil-fuel heating and questions about listed buildings or conservation areas, we can help.
Older homes in a town like Staines-upon-Thames can still suit a heat pump, sometimes with larger radiators or more insulation. We work that out from a heat loss calculation.
Think of the paperwork as the system’s health record: a dated account of the work and the readings we took. If anything goes wrong later, it helps the next engineer and the manufacturer, so keep it safe.
- Place
- Staines-upon-Thames (TW18, TW20, TW19)
- Wider area
- Surrey
- Credentials
- NICEIC and F-Gas, MCS
- Typical price
- £8,000–£16,000 (0% VAT on homes), before the grant
- Price
- Fixed-price quote after a site survey
- Telephone
- 07833 053749
- Reviewed
- 30 October 2026
Common questions in Staines-upon-Thames
Does the Boiler Upgrade Scheme cover homes in Staines-upon-Thames?
Staines-upon-Thames is covered, as the scheme runs across England and Wales. Air-to-water and ground source systems attract £7,500. Air-to-air gets £2,500, but only where it takes over from fossil-fuel heating and covers the whole home’s heating demand. As an MCS certified installer, we apply for it on your behalf.
Can I fit a heat pump in Staines-upon-Thames without planning permission?
It comes down to the building and the spot chosen for the outdoor unit. Historic England lists about 14 buildings and structures within half a mile of the centre of Staines-upon-Thames. A heat pump on a house can be permitted development if it meets the conditions, including the MCS noise check, but not within the grounds of a listed building, and in a conservation area the outdoor unit can’t face a road. Where needed, we check with the planning department at Spelthorne council, typically the authority for Staines-upon-Thames.
Will I get records for the system?
Yes. It’s the record a manufacturer or the next engineer will ask to see: the date, the work, and any refrigerant added or recovered.
Can I fit air conditioning or a heat pump myself?
Not the refrigerant work. The F-gas rules require certified companies and qualified engineers for it, and a new circuit is notifiable under Part P unless a registered electrician, such as a NICEIC approved contractor, does it.
How soon will you get back to me?
On the same working day you contact us. After that, we agree a survey, diagnosis or installation date that suits you, and you get a fixed price before any work goes ahead.
Do you work on systems someone else installed?
Yes. We look at it first and tell you what we find, including anything about the original installation that needs putting right. Any work is priced before it goes ahead.
Which brands do you work with?
Mitsubishi Electric, Daikin, Fujitsu, Panasonic, Toshiba, LG, Samsung, Mitsubishi Heavy Industries, Hitachi and others. For new systems, we recommend a brand and model to suit the job and tell you why.
When something else is needed
Before booking, it helps to know what’s not included:
- Promising eligibility for the Boiler Upgrade Scheme
- Planning decisions, which rest with the council
- Any gas work on the existing boiler
If in doubt, phone us on 07833 053749 or send an email and we’ll say what we think.
What the work covers
- Air-to-water heat pumps
- Hot water cylinders
- Homes heated by oil, LPG or gas
- Air-to-air heat pumps
- Underfloor heating
- Radiator systems
Homes in Staines-upon-Thames and heat pumps
About 18 miles out from central London, Staines-upon-Thames is part of the South East area we work across.
Live in one of the older houses around Church of St Peter? Expect the survey to look closely at heat loss and at the building’s planning status. Botleys Mansion, roughly 4 miles south, is a reminder to check your home’s listing status: permitted development does not cover listed buildings.
Staines-upon-Thames is about 7 miles south-west of Hayes, in Surrey. Homes and businesses alike in Staines-upon-Thames, our engineers can help with air source heat pumps. You will hear back from us the same working day, and there’s a 24/7 emergency line. Across Surrey, we cover 395 places, Staines-upon-Thames among them. You can also see our page for Guildford, about 13 miles away.
A recent job of ours in Staines-upon-Thames was on Church Street (TW18): installing two LG wall-mounted units in the main office area and a single unit in the client meeting room.
That includes properties on High Street, Goring's Square and London Road and the roads around them. Getting to Staines-upon-Thames is easy by the A308 and A320. If you’re just outside Staines-upon-Thames, we cover Egham Hythe (1 mile south-west), Penton Hook (2 miles south), Hythe End (2 miles north-west), Egham (2 miles west) and Thorpe (2 miles south-west). We also work in nearby towns such as Guildford (13 miles south), Woking (8 miles south), Camberley (12 miles south-west) and Epsom (12 miles south-east).
Landmarks near Staines-upon-Thames
Around Staines-upon-Thames, our work takes us to homes and businesses near The Star pub, Penton Park and The Magna Carta School, among other places. Staines-upon-Thames has its own railway station: Staines station. Other landmarks nearby include Ashford Hospital (1.8 miles north-east) and Spelthorne Museum (0.5 miles north-west). Green spaces nearby include Staines Reservoirs and Kempton Park Reservoirs.
Towns and villages near Staines-upon-Thames
What else we do in Staines-upon-Thames
What we do, step by step
Protection comes first: sheets over the floor and any furniture nearby, and we ask before moving anything. After that, anything electrical is made safe and we start. The work on site takes several days for an air-to-water system with a new cylinder, less for an air-to-air system, and we tidy up before we leave. Let us know about side gates, ladders or locked areas at your property in Staines-upon-Thames.
- We find out about your home and the heating you have now.
- Every room’s heat loss is worked out on site.
- From those figures we size the heat pump and decide on radiators, cylinder and outdoor position.
- Cost, grant and VAT appear on one fixed-price quote.
- We install, commission and register the system under MCS.
Preparing for the visit
- Keep pets and children away from the work area
- Mention any roof access, ladders or high-level work
- Clear a path to the units and the space around them
How to get a quote
Published ranges are a starting point; the quote is built on your property, because every property is different. Once we have looked at the job, from photos or on a survey, you get a fixed price. To start, give us a ring on 07833 053749 or write to us at info@aircondoctor.co.uk.
Related advice
What the work involves, system by system
Heat loss surveys
The survey works out the heat needed room by room. Everything else is sized from it.
Hot water cylinders
Existing cylinders may not be suitable for a heat pump and we tell you if it needs replacing.
From one of our customers
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager