Greater London · Heat pump installation
Heat pump installers in Custom House
Need air source heat pumps in Custom House? We look at the job first, give you a fixed-price quote and do the work at a time that suits you, then sign it off with written records.
- Planning and permitted development questions
- Ageing boilers that will need replacing
- Moving away from fossil-fuel heating
Air source heat pumps for homes and businesses in Custom House
Until 31 March 2027, a heat pump installed in residential accommodation carries 0% VAT, with 5% from 1 April 2027. That follows HMRC Notice 708/6, and it doesn’t apply to businesses, and for air-to-air systems we confirm the VAT on your quote. This is general information, not tax advice. If you’re dealing with questions about listed buildings or conservation areas and not knowing whether a grant applies, we can sort it out.
Terraced houses in a London area like Custom House can suit a heat pump well, provided the outdoor unit can sit somewhere that passes the MCS noise check.
The records are your system’s health record: what was fitted or found, what was done and when. If anything goes wrong later, it helps the next engineer and the manufacturer and it’s worth keeping safe.
- Location
- Custom House (E16, E13)
- Wider area
- Greater London
- Quotes
- Fixed, in writing
- Enquiries
- Answered the same working day
- Certified
- F-Gas certified company, NICEIC approved, MCS
- Typical price
- £8,000–£16,000 before the grant, 0% VAT on homes
- Telephone
- 07833 053749
- Page updated
- 30 October 2026
How the visit works
Anything involving refrigerant is handled by F-Gas qualified engineers, as the law requires, while the electrical side is covered by our NICEIC approval. So on the day, you don’t need a separate electrician for the electrical side. The work takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. If your building in Custom House has a managing agent, a concierge or sign-in rules, mention them when you book.
- First we find out about the property, the heating you have now and what you are hoping for.
- On the visit we calculate what every room loses on a cold day, then check the radiators, room for a cylinder and outdoor unit options.
- You get a fixed-price quote, with any grant you’re eligible for and the VAT explained.
- Installation covers the outdoor unit, the indoor connections and the controls.
- The system is commissioned and registered under MCS, and we show you how to use it.
Before we arrive
- Find the manual or the paperwork for the system, if you have it
- Make sure someone can let us in at the agreed time
- Plan for pets to be kept clear during the visit
Ask for a quote
To get a fixed-price quote, call 07833 053749 or fill in the contact form and tell us about the property and what you need. A few pictures make it quicker. You will hear back from us the same working day.
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Towns and villages near Custom House
Also in Custom House
Owner checks or an engineer?
Owner care supports servicing; it does not replace it. Simple care keeps the air moving through the system, but the inside of the units, the refrigerant and the electrics still need a qualified engineer.
Keep a note of anything odd: error codes, noises, drips, smells or a drop in performance. It helps us diagnose quickly, and a photo of the display helps even more.
Homes in Custom House and heat pumps
Valuation Office Agency council tax records show about 64% of homes across Custom House and its surrounding area were built in 2000 or later, and the last census (2021) found about 76% of households live in flats. Newer homes usually lose less heat, which tends to suit a heat pump well. For flats, the first questions are where an outdoor unit could go, whether a cylinder fits and what the lease allows. In London, outside space and the rules for flats often decide which kind of heat pump suits.
Queen's House, roughly 2.3 miles south-west, is a reminder to check your home’s listing status: permitted development does not cover listed buildings. For a home near Custom House station, the survey looks at whether an air-to-water or air-to-air heat pump suits better.
Custom House is about 1 mile south of Canning Town, in Greater London. From the centre of Custom House to the outskirts, our engineers cover air source heat pumps, from a single room to a whole building. In Greater London alone we list 764 places and Custom House is among them.
Not far from Custom House, a recent job of ours was on Greenwich High Road, Greenwich (SE10), about 2 miles south-west: installing a Mitsubishi Electric wall-mounted unit in the retail area and a second unit in the stockroom and office.
The A1020 serve Custom House, which keeps journeys to surveys and visits simple. From Tree Road, Ethel Road and Booth Road to the smaller roads in between, the whole area is covered. Places around Custom House that are also on our list: West Silvertown (1 mile south-west), Silvertown (1 mile south), Canning Town (1 mile north), Royal Docks (1 mile east) and Limmo Peninsula (1 mile west). Further out, we also cover London (5 miles west), City of Westminster (8 miles west), Marylebone (8 miles west) and Kensington (10 miles west).
What’s near Custom House
Around Custom House, our work takes us to homes and businesses near Thames Barrier Park, The Royal Docks Community School and Royal Docks Academy, among other places. Custom House has its own railway station: Custom House station. Nearby you’ll also find Gallions Reach Shopping Park (2.2 miles east) and Charlton Athletic Museum (1.5 miles south). The countryside around Custom House includes Gilbert's Pit and Tower Hill.
Aftercare tips
How well a system lasts depends on use and care. Here’s what we suggest:
- Clear leaves and debris from the outdoor unit
- Use the settings explained at handover
- Look at insulation alongside the heat pump
We show you how to use the controls and explain how a heat pump works differently from a boiler. Steady running suits a heat pump better than switching on and off so we set the controls up with you.
Keep insulation and draught-proofing in good order, as lower heat loss means the system has less to do.
What the work involves, system by system
Air-to-water heat pumps
Flow temperatures are lower than with a typical boiler, which is why radiator sizing is part of the survey.
Air-to-air heat pumps
Air-to-air heat pumps are now covered by permitted development rules in England, subject to conditions. A unit used solely for cooling isn’t covered and need a check with the council.
Custom House questions
Is a heat pump in Custom House permitted development?
The answer turns on the property and where the outdoor unit would sit. The half-mile around the middle of Custom House holds about 5 listed buildings and structures. The permitted development rules for heat pumps leave out listed buildings and stop outdoor units going on road-facing walls or roofs in conservation areas. Anything outside the rules needs an application, and we raise it with the local planning authority (for Custom House, normally Newham council) first.
Do I need permission to put air conditioning in my flat in Custom House?
In many cases, yes, once the lease and the building’s rules are checked. We look at where the outdoor unit could go, such as a balcony, flat roof or rear wall, and write it up for the freeholder or agent.
How soon will you get back to me?
You will hear from us the same working day. If it’s an emergency, ring the 24/7 line instead.
Does servicing affect my warranty?
Each manufacturer decides. Where servicing is a condition, a missed service could give the manufacturer grounds to refuse a claim, so we explain the terms on your quote.
Do you protect the property while you work?
We start with protection: sheets over the floor and nearby furniture. Any drilling is agreed with you first, and we clear up the dust and offcuts before we leave.
How does the warranty work?
The manufacturer’s warranty, on the manufacturer’s terms. Each brand sets its own conditions and periods, so we explain them on your quote.
What does an air-to-water heat pump cost?
Air-to-water work is in the £8,000–£16,000 range (0% VAT on homes), with any grant still to come off. The heat pump size, radiator changes and the cylinder decide where in that range you are. Air-to-air is priced after a survey.
From one of our customers
“Very professional from the initial survey through to installation. The engineer explained everything clearly and the quote was exactly what we paid. Would not hesitate to recommend AirCon Doctor.”
David W., Haywards Heath