Greater London · Heat pump installation
Heat pump installation in West Silvertown, Greater London
Air source heat pumps across West Silvertown and nearby, from a site survey or diagnosis to sign-off with the price fixed before work begins.
- Wanting to stop using oil, LPG or gas for heating
- Questions about where the outdoor unit can go
- Ageing boilers that will need replacing
Air source heat pumps in West Silvertown
Many air source heat pumps can be installed as permitted development in England, without a planning application. The conditions include an outdoor unit of no more than 1.5 m³ and compliance with MCS 020(a), and the unit cannot be used solely for cooling or sit within the curtilage of a listed building. We look at the planning position for your home during the survey. The work covers air-to-air heat pumps, hot water cylinders and air-to-water heat pumps, and common reasons people get in touch are comparing heat pump types and deciding on the outdoor unit position.
A terrace in West Silvertown shares walls with its neighbours, which helps keep heat in, as long as there’s a sensible spot for the outdoor unit and its noise is checked against the MCS planning standard.
Some warranty terms depend on the system being serviced regularly by a qualified engineer. If that applies to your system, booking the service on time keeps the record straight and each visit is recorded.
- Where
- West Silvertown (E16, SE10)
- Wider area
- Greater London
- Costs
- Air-to-water £8,000–£16,000 before any grant (0% VAT for homes)
- Accreditations
- NICEIC and F-Gas, MCS
- Pricing
- Fixed, in writing
- Phone
- 07833 053749
- Updated
- 30 October 2026
Heat pumps in West Silvertown: local notes
About 69% of homes across West Silvertown and its surrounding area have been built since 2000, according to VOA council tax data, and the 2021 Census found about 78% of households live in flats. Newer homes normally lose less heat, which tends to suit a heat pump well. For flats, the first questions are where an outdoor unit could go, whether a cylinder fits and what the lease allows. London homes can be short of space for an outdoor unit and cylinder, which affects the choice of heat pump.
Live in one of the older houses around St Barnabas' Church? Expect the survey to look closely at heat loss and at the building’s planning status.
West Silvertown is about 1 mile south of Canning Town, in Greater London. For air source heat pumps in and around West Silvertown, it’s easy to get a fixed-price quote: please call us on 07833 053749. Our area covers London and the South East, West Silvertown included. Our list for Greater London has 764 entries, and West Silvertown is one.
Not far from West Silvertown, a recent job of ours was on Greenwich High Road, Greenwich (SE10), about 2 miles south-west: installing a Mitsubishi Electric wall-mounted unit in the retail area and a second unit in the stockroom and office.
Our working area takes in E16 and SE10, every street of it. Our engineers work on Bell Lane, Knights Road and Bradfield Road and nearby roads. Neighbouring places we cover include Silvertown (1 mile south-east), Custom House (1 mile north-east), Royal Docks (1 mile east), Canning Town (1 mile north) and Limmo Peninsula (1 mile north-west). Within a short drive, we also cover London (5 miles west), City of Westminster (8 miles west), Marylebone (7 miles west) and Kensington (10 miles west).
Near you in West Silvertown
We fit and service air conditioning in homes and premises around The Royal Docks Community School, Royal Docks Academy and The Tidal Basin Tavern and the streets around them. West Silvertown’s nearest station is Custom House station, about 0.5 miles north of the centre. Other landmarks nearby include Albert Dock Seamen's Hospital (0.8 miles north-east) and Gallions Reach Shopping Park (2.4 miles east). Green spaces nearby include Gilbert's Pit and Tower Hill.
West Silvertown questions
Can I have air conditioning in a flat in West Silvertown?
Typically, yes, though leaseholders normally need the freeholder’s agreement. We look at where the outdoor unit could go, such as a balcony, flat roof or rear wall, and write it up for the freeholder or agent.
Can I get the Boiler Upgrade Scheme grant in West Silvertown?
West Silvertown is covered, as the scheme runs across England and Wales. For an air-to-water heat pump the amount is £7,500; an air-to-air system can get £2,500 if it replaces the fossil-fuel heating outright, meets the home’s full heating demand and isn’t an add-on to a boiler. You don’t apply yourself: the MCS certified installer does, which is us.
Why does F-Gas certification matter?
F-Gas certification shows a company is approved to work on equipment containing fluorinated gases, such as the refrigerant in air conditioning and heat pumps. That isn’t optional: it’s required by law, and AirCon Doctor is certified.
How quickly will you reply?
On the same working day you contact us. Then we agree a date that works for you, with a fixed price before work starts.
Who is responsible for leak checks?
The F-gas rules share it between the equipment’s operator and the engineers who work on it. The interval depends on the refrigerant charge, measured in tonnes of CO2 equivalent: at least every 12 months from 5 tCO2e, and every 6 months from 50 tCO2e.
How do you keep the place clean during the work?
Floors and furniture near the work are covered with dust sheets before work begins, and we tidy up as we go. Before we leave, we clear up and run through the work with you.
Can I do the refrigerant work myself?
The refrigerant side has to be done by a qualified engineer working for an F-Gas certified company. That’s a legal requirement, and it also matters for the manufacturer’s warranty. We are happy to quote for the full job, supply to commissioning.
How the job changes from property to property
Radiators and underfloor heating
Heat pumps run at lower flow temperatures, so radiators may need to be larger, and the survey checks each one.
Outdoor unit position and planning
Flats and blocks of flats have different limits, and Article 4 directions can remove rights. Listed building consent is a separate matter, and we check the position for your property.
How it works
Our engineers bring the tools, gauges and access equipment the job needs. All we ask is clear access to the units, or to where they’ll go, and to the consumer unit. The visit takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. For a job in West Silvertown, tell us about parking, permits and access to the building when you get in touch.
- We find out about your home and the heating you have now.
- Every room’s heat loss is worked out on site.
- From those figures we size the heat pump and decide on radiators, cylinder and outdoor position.
- Cost, grant and VAT appear on one fixed-price quote.
- Installation, commissioning and MCS registration complete the job.
How to prepare
- Tell us about access, such as roof hatches, high walls or locked plant areas
- Mention any managing agent or landlord rules we need to follow
- Tell us about parking and loading
Getting a quote
Here’s what helps us quote: where the property is and what kind of building it is, photos of the rooms or units, the brand and model of anything already fitted and anything you’ve noticed, such as an error code or a noise. Then phone us on 07833 053749 or use the quote form.
Advice
What you can do yourself, and what needs us
Refrigerant is off limits for anyone without the right qualifications. Under the F-gas rules, engineers need their own qualifications and the company must be certified, and refrigerant lines can cause cold burns. A suspected leak is our job, not yours.
On air conditioning, the filters in the indoor unit are normally the one part owners can clean where the manufacturer’s manual explains how. With the power off, they lift out, can be vacuumed or rinsed and must be fully dry before they go back. For a heat pump, the main owner jobs are a clear outdoor unit and sensible control settings.
Nearby places to West Silvertown
More services for West Silvertown
Do you need air source heat pumps in West Silvertown?
Many enquiries start with a question about the Boiler Upgrade Scheme. Whether you can get the grant depends on your home and the scheme conditions and we confirm it before you go ahead.
Look out for any of the following:
- Questions about listed buildings or conservation areas
- Radiators that may be too small for a heat pump
- Deciding on the outdoor unit position
If you live near Custom House station, the survey compares air-to-water and air-to-air for your home before anything is quoted.
What your quote should include
- Whether the quote is a fixed price
- Whether a new circuit is included and who certifies it
- Whether testing, commissioning and paperwork are included
What a customer said
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager