Surrey · Heat pump installation
Heat pump installation in Ashford, Surrey
Our engineers work in Ashford on MCS certified installation of air source heat pumps for heating and hot water, with the Boiler Upgrade Scheme grant applied for. Diagnosis first, a fixed price and proper paperwork when we finish.
- Not knowing whether a grant applies
- Questions about where the outdoor unit can go
- Planning and permitted development questions
Air source heat pumps for homes and businesses in Ashford
Air source heat pumps collect heat from outdoor air and bring it inside, using electricity to drive the process. It works on the same principle as air conditioning, run the other way, and air-to-air heat pumps are sometimes simply called air conditioning. We are often asked to deal with planning and permitted development questions and an oil, LPG or gas boiler near the end of its life, across homes heated by oil, LPG or gas, air-to-water heat pumps and air-to-air heat pumps.
Older homes in a town like Ashford can still suit a heat pump, though some need bigger radiators or better insulation first. We work that out from a heat loss calculation.
Warranty on the equipment is the manufacturer’s own, on the manufacturer’s terms, and we set them out on your quote. Terms differ from brand to brand, and we are happy to talk you through them.
- Where
- Ashford (TW15, TW19, TW13)
- Wider area
- Surrey
- Costs
- £8,000–£16,000 before the grant, 0% VAT on homes
- Credentials
- F-Gas certified company, NICEIC approved, MCS
- Quote
- Fixed-price quote after a site survey
- Phone
- 07833 053749
- Page updated
- 30 October 2026
Looking after your system
How well a system lasts depends on use and care. Here’s what we suggest:
- File the MCS certificate safely
- Keep the outdoor unit clear all year
- Book a yearly service
If anything does not seem right after installation, call 07833 053749 or send an email and we will look into it. Annual servicing helps keep the system working well.
Keep insulation and draught-proofing in good order, as lower heat loss means the system has less to do.
Nearby places to Ashford
More services for Ashford
System by system
Air-to-water heat pumps
Air-to-water systems work at lower temperatures than boilers, which is why radiator sizing is part of the survey.
The Boiler Upgrade Scheme
Only one grant is available per property, and it cannot replace a low-carbon system, and hybrid systems are not eligible.
What air conditioning won’t do
A few issues sit outside what this work can do:
- Getting planning permission or listed building consent on your behalf
- Gas boiler work, such as disconnecting the old boiler, which needs a Gas Safe registered engineer
- Grants for hybrid systems or replacements of low-carbon systems
If you’re not sure, just give us a ring on 07833 053749, or email if that’s easier and we will give you a straight answer.
Parts of the system we cover
- Radiator systems
- Air-to-air heat pumps
- Air-to-water heat pumps
- Homes heated by oil, LPG or gas
- Underfloor heating
- Hot water cylinders
Your questions about air source heat pumps in Ashford
Can you do air source heat pumps in Ashford?
Yes. We work across London and the South East from our base in East Grinstead, and Ashford is part of that. To start, give us a ring on 07833 053749 or drop us a line with a few pictures.
Will a heat pump in Ashford need planning permission?
It depends on the property. Around 7 listed entries sit within 0.5 miles of central Ashford. The permitted development rules for heat pumps leave out listed buildings and stop outdoor units going on road-facing walls or roofs in conservation areas. Anything outside the rules needs an application, and we raise it with Spelthorne council, which is normally the planning authority for Ashford first.
What’s the difference between air-to-water and air-to-air heat pumps?
Air-to-water feeds your central heating and hot water, while air-to-air warms and cools rooms directly. Air-to-air does not heat hot water and the survey helps decide.
Why use an F-Gas certified company?
Certification shows a business is approved to work on systems that hold F gas refrigerant. That is not optional: it’s required by law, and we hold it.
How much does an air source heat pump cost?
Expect £8,000–£16,000 for an air-to-water system, with 0% VAT on homes, before the grant is taken off. The heat pump size, radiator changes and the cylinder decide where in that range you are. Air-to-air is priced after a survey.
Who is responsible for leak checks?
Responsibility is shared between the operator, usually whoever owns or controls the equipment, and the service technicians. The interval depends on the refrigerant charge, measured in tonnes of CO2 equivalent: at least yearly for 5 to under 50 tCO2e, and every 6 months for 50 to under 500 tCO2e.
How do you keep the place clean during the work?
Protection goes down first: sheets over the floor and nearby furniture. Any drilling is agreed with you first, and we clear up the dust and offcuts before we leave.
Air source heat pumps in Ashford: the local picture
About 61% of households live in detached or semi-detached houses, according to the 2021 Census. Houses typically have space for an outdoor unit and a hot water cylinder.
Older homes near Parish Church of St Matthew may need extra checks for planning and heat loss before a heat pump is designed. If your home is near Ashford Surrey station and heated by a gas boiler, an air-to-water heat pump can replace it where the survey shows it suits.
Ashford is about 6 miles south of Hayes, in Surrey. We cover Ashford for air source heat pumps and across the rest of Surrey. Count every place we list in Surrey and you reach 395, with Ashford on the list. We also work in Guildford, around 14 miles away.
Our nearest recent job to Ashford was on Church Street, Staines-upon-Thames (TW18), about 2 miles west: installing two LG wall-mounted units in the main office area and a single unit in the client meeting room.
Church Road, Station Road and London Road and the roads off them are all inside our area. Main roads around Ashford include the A30 and A308, so getting to you is simple. Nearby, we also cover air source heat pumps in Littleton Common (1 mile south-east), Ashford Common (1 mile south-east), West Bedfont (1 mile north), Stanwell (2 miles north) and Hounslow (2 miles east). We also work in nearby towns such as Guildford (14 miles south), Woking (9 miles south-west), Camberley (13 miles south-west) and Epsom (11 miles south-east).
What’s near Ashford
Locally, jobs take us to houses, flats and workplaces close to Clarendon Primary School and Thomas Knyvett College. Ashford has its own railway station: Ashford Surrey station. Well-known places in the area include Ashford Hospital (0.7 miles north) and Spelthorne Museum (2.2 miles west). Green spaces nearby include Staines Reservoirs and Kempton Park Reservoirs.
What we do, step by step
Our engineers bring the tools, gauges and access equipment the job needs. All we ask is clear access to the units, or to where they’ll go, and to the consumer unit. The visit takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. Pictures of the space, the fuse board and the outside wall are a good start for a job in Ashford.
- Step one is understanding the house, how it’s heated today and what you’d like to change.
- A heat loss survey works out how much heat each room needs, and we look at the radiators, the cylinder space and where the outdoor unit could go.
- A fixed-price quote follows, setting out the system, any grant that applies and the VAT.
- Fitting day: the outdoor unit is placed, the indoor side connected and the controls set up.
- We commission the heat pump, complete the MCS paperwork and talk you through the controls.
Getting ready for the visit
- Mention any parking restrictions near the property
- Give us access to the outside wall, roof or yard where the outdoor unit sits
- Let us know where the consumer unit is
Getting a quote
For a fixed-price quote, call 07833 053749, or email if that’s easier with the address and a few details about the rooms or units involved. A few photos make it quicker. You’ll hear back from us the same working day.
Related advice
From one of our customers
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager