Greater London · Heat pump installation
Air Source Heat Pumps in West Norwood
Air source heat pumps, in West Norwood and nearby. Ask us for a fixed-price quote, and we’ll reply the same working day.
- No space for a hot water cylinder
- Questions about where the outdoor unit can go
- Questions about the Boiler Upgrade Scheme
Signs you need air source heat pumps in West Norwood
An ageing boiler is often the moment people start thinking about a heat pump. Starting early leaves time for the survey, the design and any grant application instead of making a rushed decision when the heating stops.
These are the situations we see most often:
- Questions about where the outdoor unit can go
- No space for a hot water cylinder
- Deciding which kind of heat pump suits the home
Period properties close to West Norwood Congregational Church can suit a heat pump, though insulation and any heritage protection are checked first.
What to look for in a quote
- What happens if the job turns out to be different on the day
- Whether they looked at the job before pricing it
- If the figure could change on the day
Air source heat pumps in West Norwood, done properly
An air-to-water heat pump costs £8,000–£16,000 (0% VAT on homes), before the grant. In England and Wales, the Boiler Upgrade Scheme offers a £7,500 grant towards an eligible air-to-water installation, and as the installer we apply for it on your behalf. Not every home qualifies, so we check eligibility before you commit. Typical jobs include finding a place for the outdoor unit and working out where a cylinder could go, on air-to-air heat pumps, homes heated by oil, LPG or gas and air-to-water heat pumps.
Homes in West Norwood are often flats and terraces, where outside space is limited, which affects which heat pump suits. An air-to-water system needs space outside and typically a hot water cylinder inside, while an air-to-air system needs less space.
Whatever the visit, you get a written record: commissioning details and F-Gas records for a new system, a note of the fault and the fix for a repair, or a service record. File it with the manual so it’s to hand next time.
- Where
- West Norwood (SE19, SE27, SE21)
- Wider area
- Greater London
- Enquiries
- We reply the same working day
- Certified
- F-Gas certified company, NICEIC approved, MCS
- Pricing
- Fixed-price quote after a site survey
- Prices
- Air-to-water £8,000–£16,000 before any grant (0% VAT for homes)
- Telephone
- 07833 053749
- Updated
- 30 October 2026
When something else is needed
Before you book, it helps to know what’s not included:
- Tax advice on your own circumstances
- Grants for hybrid systems or replacements of low-carbon systems
- Improving the building’s insulation
If in doubt, phone us on 07833 053749, or email if that’s easier and we’ll say what we think.
What we work on in West Norwood
- Radiator systems
- Underfloor heating
- Air-to-water heat pumps
- Air-to-air heat pumps
- Homes heated by oil, LPG or gas
- Hot water cylinders
West Norwood questions
Can I fit a heat pump in West Norwood without planning permission?
There’s no single answer: the building and the outdoor unit position decide it. Central West Norwood is a short walk from the Elderwood Conservation Area. On a house, an air source heat pump can often go ahead under permitted development, with an outdoor unit of no more than 1.5 cubic metres and an installation that meets MCS 020(a), which includes a noise check. Those rights do not reach the grounds of a listed building, and conservation areas rule out walls or roofs facing a road. If that might affect you, we ask Lambeth council, which is usually the planning authority for West Norwood.
Can I get the Boiler Upgrade Scheme grant in West Norwood?
Yes, the scheme covers homes in England, including West Norwood, if they qualify. It gives £7,500 towards an air-to-water or ground source heat pump, or £2,500 towards an air-to-air heat pump that replaces the fossil-fuel heating and meets the whole home’s heating need. We hold MCS certification, so the application is ours to make for you.
Will skipping a service affect the warranty?
It can, for some brands. Send us the make and model and we will tell you what the manufacturer expects and stick to the interval they set.
Do I get paperwork after the visit?
Yes. Each visit is written up, including F-Gas records for any refrigerant work. Keep them with the manual and the warranty documents.
Can I do the refrigerant work myself?
Anything that involves the refrigerant needs an F-Gas qualified engineer from a certified company. That is a legal requirement, and it also matters for the manufacturer’s warranty. We are happy to quote for the full job, supply to commissioning.
Do you cover West Norwood?
Yes. We cover West Norwood and across Greater London, within the London and South East area we cover. For a fixed-price quote, phone us on 07833 053749 or fill in the contact form.
Do you protect the property while you work?
We put dust sheets over floors and furniture near the work first, and we tidy up as we go. At the end, we clear up and show you what we have done.
Homes in West Norwood and heat pumps
The Valuation Office Agency’s council tax figures put about 38% of homes across West Norwood and its surrounding area before 1919, and about 63% of households live in flats, according to Census 2021 figures. Older homes can lose heat faster, so a room-by-room heat loss calculation, and sometimes insulation or larger radiators, comes before sizing a heat pump. In flats, space for an outdoor unit and a cylinder can be limited, and the lease and freeholder come into it, so air-to-air is sometimes the better fit. London homes can be short of space for an outdoor unit and cylinder, which affects the choice of heat pump.
Homeowners near West Norwood station often ask whether a heat pump can take over from the boiler, and the heat loss survey answers that.
West Norwood is about 5 miles south of London, in Greater London. Whatever kind of property you have in West Norwood, we can help with air source heat pumps. You’ll hear back from us the same working day, and there’s a 24/7 emergency line. We cover 764 places across Greater London.
Not far from West Norwood, a recent job of ours was on Church Road, Crystal Palace (SE19), about 1 mile south-east: installing three LG cassette units in the main bar and dining area and a wall-mounted unit in the kitchen.
If your postcode is in SE19, SE27 and SE21, the property is within reach. Crown Lane, Dover Road and Moore Road and the roads off them are all inside our area. Other places close to West Norwood include Norwood New Town (1 mile south), Gipsy Hill (1 mile south-east), Upper Norwood (1 mile south-east), West Dulwich (1 mile north-east) and Crystal Palace (1 mile south-east). Larger places within reach include London (5 miles north), City of Westminster (7 miles north), Marylebone (7 miles north) and Kensington (7 miles north-west).
What’s near West Norwood
We fit and service air conditioning in homes and premises around Long Meadow, Norwood School and Hillcrest, among other places. For rail, the closest station is West Norwood station, roughly 0.5 miles north-west of the centre. Nearby you will also find Centrale Croydon (3.5 miles south) and St Christopher's Hospice (1.6 miles east). Not far away are Dulwich Upper Wood and Battersea Park Lake.
The process
Think of the visit in three stages: look, put right and sign off. First we check the system or the space against the plan, then the work itself, and finally we test, record and explain. The middle part takes longest, which takes from a couple of days to around a week, depending on the system and how much of the heating changes. A note on parking and access helps us plan a visit to West Norwood.
- It begins with your house and the heating it relies on now.
- Every room’s heat loss is worked out on site.
- We design the system, check the radiators and cylinder and look at the outdoor unit position.
- A fixed-price quote explains the cost, the grant position and the VAT.
- Installation, commissioning and MCS registration complete the job.
Getting ready for the visit
- Find the manual or the paperwork for the system, if you have it
- Tell us about any building rules, permits or sign-in
- Move furniture away from the wall where we’ll be working
Get a fixed-price quote
Our prices page gives typical ranges, but your quote is based on your job, because every property is different. After a look at the job, by pictures or a survey, the price is fixed. To start, give us a ring on 07833 053749 or fill in the contact form.
Advice
Why it’s worth doing now in West Norwood
Choosing between air-to-water and air-to-air is easier with the facts. Air-to-water heats radiators and hot water, and can attract a £7,500 grant where eligible; air-to-air heats and cools rooms, and only qualifies for £2,500 under strict conditions, and we explain which fits your home. Hot weather is when everyone in London wants air conditioning, so it’s easier to plan the work in West Norwood early.
Putting several jobs into one visit can make for a more efficient booking. Mention every unit or room you need covered and we will price it together.
Why people in West Norwood choose us
- 24/7 emergency line for breakdowns
- Diagnosis first, then a fixed price
- NICEIC approved electrical contractors
- F-Gas certified company
Read our cost guide and our accreditations.
Places near West Norwood
What else we do in West Norwood
From one of our customers
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager