Greater London · Heat pump installation
Heat pump installers in Upper Norwood
Air source heat pumps, in Upper Norwood and nearby. Call for a fixed-price quote; we reply the same working day.
- Radiators that may be too small for a heat pump
- Working out where a cylinder could go
- Questions about where the outdoor unit can go
About our air source heat pumps in Upper Norwood
Every installation starts with a heat loss survey. It shows how much heat each room needs on a cold day, so the heat pump and the radiators or indoor units can be sized properly. Guesswork leads to systems that are too big or too small. The work covers radiator systems, underfloor heating and hot water cylinders, and common reasons people get in touch are an oil, LPG or gas boiler near the end of its life and comparing heat pump types.
In a flat in Upper Norwood, the lease and the freeholder typically decide where a heat pump can go. Permitted development limits are different for flats, so we check the position before we design.
Some manufacturers make regular servicing by a qualified engineer a condition of their warranty. If that applies to your system, booking the service on time keeps the record straight, and every service is written up.
- Where
- Upper Norwood (SE19, SE27, SE21)
- Region
- Greater London
- Typical price
- Air-to-water £8,000–£16,000 before any grant (0% VAT for homes)
- Credentials
- F-Gas certified, NICEIC approved, MCS
- Price
- Fixed-price quote after a site survey
- Enquiries
- On the working day you ask
- Phone
- 07833 053749
- Page updated
- 30 October 2026
Looking after your system
Systems last better with the right care. Here’s what we suggest:
- Seal draughts where you can
- Know the servicing conditions in your warranty
- Let the heat pump run steadily, as set up at handover
Where we applied for a Boiler Upgrade Scheme grant, we keep you informed through the process since the grant goes through the installer.
Keep insulation and draught-proofing in good order, as lower heat loss means the system has less to do.
What a heat pump looks like in Upper Norwood
About 35% of homes in Upper Norwood and the neighbourhoods around it were built before 1919, according to the Valuation Office Agency’s council tax figures, and the last census (2021) found about 64% of households live in flats. In older homes, the heat loss calculation is especially important, as solid walls and draughts change the size of heat pump needed. A flat may have no room for a hot water cylinder, and the freeholder typically has a say on the outdoor unit, which can tip the choice towards air-to-air. London homes can be short of space for an outdoor unit and cylinder, which affects the choice of heat pump.
Live in one of the older houses around Christ Church? Expect the survey to look closely at heat loss and at the building’s planning status.
Upper Norwood is about 4 miles south-east of Stockwell, in Greater London. Anywhere in SE19, our engineers can take on air source heat pumps. Count every place we list in Greater London and you reach 764, with Upper Norwood on the list.
The closest recent job we can point to from Upper Norwood was on Church Road, Crystal Palace (SE19), about 1 mile east: installing three LG cassette units in the main bar and dining area and a wall-mounted unit in the kitchen.
The A214 serve Upper Norwood, which keeps journeys to surveys and visits simple. From Dover Road, Hawke Road and Tudor Road to the smaller roads in between, nowhere is left out. Neighbouring places we cover include Norwood New Town (1 mile west), Gipsy Hill (1 mile north-east), West Norwood (1 mile north-west), Crystal Palace (1 mile east) and Anerley (1 mile east). Larger places within reach include London (6 miles north), City of Westminster (7 miles north-west), Marylebone (7 miles north) and Kensington (7 miles north-west).
Landmarks near Upper Norwood
Locally, jobs take us to houses, flats and workplaces close to The Sparrowhawk pub, Long Meadow and Rockmount Primary School. Upper Norwood has its own railway station: Gipsy Hill station. Well-known places in the area include St Christopher's Hospice (1.3 miles east) and Crystal Palace Museum (0.5 miles east). Not far away are Dulwich Upper Wood and Knight's Hill.
FAQs for Upper Norwood
Is the heat pump grant available in Upper Norwood?
Upper Norwood is covered, as the scheme runs across England and Wales. It gives £7,500 towards an air-to-water or ground source heat pump, or £2,500 towards an air-to-air heat pump that replaces the fossil-fuel heating and meets the whole home’s heating need. The installer applies, and we’re MCS certified.
Do I need permission to put air conditioning in my flat in Upper Norwood?
In many cases, yes, once the lease and the building’s rules are checked. We look at where the outdoor unit could go, such as a balcony, flat roof or rear wall, and write it up for the freeholder or agent.
Can you set up regular servicing?
Yes. We offer maintenance contracts, set at the interval the system and the manufacturer’s terms need. Each visit is recorded, with F-Gas records where refrigerant work is involved.
Do you survey before quoting?
Yes. Every job is looked at first, on a survey, or from your pictures and details where the job is simple. Then you get a fixed-price quote.
Do I get paperwork after the visit?
Yes. You get a written record of each visit, including F-Gas records for any refrigerant work. File them with the system’s paperwork.
Will you work on another installer’s system?
Yes. We work on systems fitted by other installers as well as our own from all the leading brands. Send us the make and model, and any records you have.
Which brands do you work with?
Mitsubishi Electric, Daikin, Fujitsu, Panasonic, Toshiba, LG, Samsung, Mitsubishi Heavy Industries, Hitachi and others. For new systems, we recommend a brand and model to suit the job and explain why.
Places near Upper Norwood
Also in Upper Norwood
Common problems we fix in Upper Norwood
Some people want to move away from burning fossil fuels at home. With a heat pump, the heat comes from the air outside and the system runs on electricity and that is the appeal for many households.
Common reasons people call us are:
- Plans to switch to electric heating with a heat pump
- An oil, LPG or gas boiler near the end of its life
- Planning and permitted development questions
If your home is listed, like Kingswood House about 0.8 miles north, listed building consent comes before any heat pump work.
What to look for in a quote
- Whether they hold F-Gas company certification, not just individual qualifications
- Whether the electrical work is done by a registered contractor, such as NICEIC approved
- Whether the manufacturer’s warranty depends on regular servicing
Managing agents and facilities teams in Upper Norwood
Whether it’s one property or many, you get the same standard: a look at the job first, a fixed-price quote, work booked with the occupier and written records afterwards.
For anyone managing more than one building, we can quote and plan the work across all of them. Each property gets its own records, so each one has its own history.
What happens on the day
Each visit follows the same order: agree the plan on site, protect the area, carry out the job, check the system and explain it all to you. The visit itself takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. Let us know who controls access to the building in Upper Norwood, as that saves time on the day.
- We find out about your home and the heating you have now.
- We measure heat loss for every room.
- The design covers the heat pump, emitters, hot water and outdoor unit.
- A fixed-price quote explains the cost, the grant position and the VAT.
- We install, commission and register the system under MCS.
How to prepare
- Keep pets and children away from the work area
- Mention any roof access, ladders or high-level work
- Unlock any gate, garage or side passage we need
Getting a quote
Here’s what helps us quote: where the property is and what kind of building it is, pictures of the rooms or units, the brand and model of anything already fitted and any symptoms, from error codes to drips. Then give us a ring on 07833 053749 or write to us at info@aircondoctor.co.uk.
Related advice
What a customer said
“Excellent service from start to finish. Two wall-mounted units installed in our home. Clean, tidy work: they protected all the floors and left no mess. The systems work brilliantly. Would highly recommend.”
Sarah M., East Grinstead