Greater London · Heat pump installation
Heat pump installers in West Dulwich
For air source heat pumps in West Dulwich, one call is all it takes, from the first look to sign-off. An F-Gas certified company, NICEIC approved, on Checkatrade.
- Deciding on the outdoor unit position
- Not knowing whether a grant applies
- Questions about listed buildings or conservation areas
Air source heat pumps in West Dulwich
Installing an air source heat pump in a home is zero-rated for VAT until 31 March 2027, then 5%. This is HMRC’s energy-saving materials relief, which applies to homes rather than businesses. For air-to-air systems, we confirm the VAT on your quote. This is general information, not tax advice. Common call-outs are for ageing boilers that will need replacing and comparing heat pump types, on air-to-air heat pumps, hot water cylinders and radiator systems.
In a flat in West Dulwich, the lease and the freeholder usually decide where a heat pump can go. The planning rules for flats are stricter than for houses, so we check the position before we design.
Think of the paperwork as the system’s health record: a dated account of the work and the readings we took. If anything goes wrong later, it helps the next engineer and the manufacturer and it’s worth keeping safe.
- Location
- West Dulwich (SE21, SE27, SE19)
- Region
- Greater London
- Prices
- Air-to-water £8,000–£16,000 before any grant (0% VAT for homes)
- Credentials
- F-Gas certified, NICEIC approved, MCS
- Pricing
- Fixed after a survey or pictures
- Enquiries
- On the working day you ask
- Call
- 07833 053749
- Reviewed
- 30 October 2026
Your questions about air source heat pumps in West Dulwich
Is a heat pump in West Dulwich permitted development?
There’s no single answer: the building and the outdoor unit position decide it. Central West Dulwich is a short walk from the Dulwich Village Conservation Area. Heat pumps on houses are often permitted development, but listed buildings need consent and conservation areas restrict outdoor units facing a road. Where it’s needed, we check with the local planning authority (for West Dulwich, typically Lambeth council).
Does the Boiler Upgrade Scheme cover homes in West Dulwich?
West Dulwich is in England, where the Boiler Upgrade Scheme runs. For an air-to-water heat pump the amount is £7,500; an air-to-air system can get £2,500 if it replaces the fossil-fuel heating outright, meets the home’s full heating demand and is not an add-on to a boiler. The installer applies, and we’re MCS certified.
Do you work on commercial properties?
Yes. We work for homeowners, landlords, letting and managing agents, and businesses of every size across London and the South East. Let us know who the records should go to.
What warranty do I get?
The manufacturer’s warranty, on the manufacturer’s terms. Terms differ by brand, and we set them out on your quote.
What’s the difference between air-to-water and air-to-air heat pumps?
It depends on your home, your heating and whether you want cooling. The grant is £7,500 for eligible air-to-water systems and £2,500 for air-to-air in limited cases, and we set out the options after the survey.
Which manufacturers do you install and repair?
We work with the leading brands, from Mitsubishi Electric, Daikin and Fujitsu to Panasonic, Toshiba, LG, Samsung, Mitsubishi Heavy Industries and Hitachi. Send us the make and model if you have it.
Do you offer emergency call-outs?
Yes. Our emergency line runs 24/7 for breakdowns that cannot wait. Call 07833 053749 and tell us what’s happened.
Places near West Dulwich
Also in West Dulwich
What affects the quote in West Dulwich
The survey or diagnosis tells us what the work involves. We look at:
- How far the pipework has to run, and where
- What kind of system it is
- The brand, model and parts involved
The price reflects the work, not guesswork. That’s why every job is looked at first, and the price is agreed before work begins.
What we need to know
To help us quote quickly, please include:
- A close-up of the unit’s label showing the model number
- A short video of any fault, such as a noise or a flashing light
- Where the property is and what kind of building it is
Some jobs can be priced from photos, while others need a survey. Bigger systems, commercial sites and awkward pipe routes are normally surveyed on site. Either way, you get a fixed price before any work is booked.
Landlords, agents and facilities managers
Where a tenant occupies the property but the landlord owns the system, it’s worth checking the agreement for who looks after the system. We can quote either party, and the paperwork can go to both.
Facilities teams in offices, schools and public buildings book us too across Greater London. Larger buildings can be done in stages to keep disruption down.
What happens on the day
Anything involving refrigerant is handled by F-Gas qualified engineers, as the law requires, while the electrical side is covered by our NICEIC approval. So on the day, you don’t need a separate electrician for the electrical side. On site, it takes a few days for most air-to-water installations, with air-to-air systems often quicker. Pictures of the space and the outside wall help us plan the work in West Dulwich.
- First, a chat about the property and your goals for the heating.
- A survey covers heat loss, radiators, hot water and where the outdoor unit could sit.
- You get our view on the right type for the house, and on whether the Boiler Upgrade Scheme applies.
- The system is installed and connected to the controls.
- We commission it, complete the MCS certificate and show you how to use it.
Before we arrive
- Mention any roof access, ladders or high-level work
- Make sure we can reach the outdoor unit, or where it will go
- Mention any managing agent or landlord rules we need to follow
How to get a quote
Here’s what helps us quote: where the property is and what kind of building it is, a few pictures, the brand and model of anything already fitted and anything you’ve noticed, such as an error code or a noise. Once you have those, call 07833 053749 or drop us a line.
Advice
Leave it or put it right?
A sudden boiler failure rarely leaves room to plan a heat pump properly. Planning ahead gives time for the heat loss survey, the design and the grant application before you need the heat. Allow time for any approvals your building in West Dulwich needs.
A single unit or a whole estate, we price it on the same basis: the work involved, the access and the equipment. The price is fixed before we start, with VAT shown clearly.
Why us?
- We work on all the leading brands
- Fixed-price quotes after a survey or pictures
- We reply to enquiries the same working day
- An F-Gas certified company, as the law requires
What a heat pump looks like in West Dulwich
The 2021 Census found about 62% of households live in flats. For flats, the first questions are where an outdoor unit could go, whether a cylinder fits and what the lease allows. For a London home, the outdoor unit position and the MCS noise check need careful planning.
Historic houses such as Kingswood House, about 0.2 miles south, are a reminder that listed homes need consent before a heat pump goes in. If you live near Sydenham Hill station, the survey compares air-to-water and air-to-air for your home before anything is quoted.
West Dulwich is about 1 mile north-east of West Norwood, in Greater London. Wherever you are in the SE21 postcode area, our engineers can take on air source heat pumps. In Greater London alone we list 764 places, and West Dulwich is one.
The closest recent job we can point to from West Dulwich was on Church Road, Crystal Palace (SE19), about 1 mile south-east: installing three LG cassette units in the main bar and dining area and a wall-mounted unit in the kitchen.
You will find West Dulwich on the A2199, which makes it straightforward for our engineers to reach. Work in SE21, SE27 and SE19 follows the same survey, fixed-price quote and written records as everywhere else we cover. We also cover Sydenham Hill (1 mile east), West Norwood (1 mile south-west), Gipsy Hill (1 mile south), Dulwich (1 mile north) and Upper Norwood (1 mile south). Within a short drive, we also cover London (5 miles north), City of Westminster (6 miles north-west), Marylebone (6 miles north-west) and Kensington (7 miles north-west).
Landmarks near West Dulwich
Locally, jobs take us to houses, flats and workplaces close to The Wood House, Dulwich Prep & Senior and Kingsdale Foundation School and the streets around them. West Dulwich has its own railway station: Sydenham Hill station. A little further out are British Vintage Wireless And Television Museum (less than half a mile west) and St Christopher's Hospice (1.3 miles south-east). Open spaces near West Dulwich include Battersea Park Lake and Dulwich Upper Wood.
A customer’s words
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager