Greater London · Heat pump installation
Heat pump installers in Surbiton
Expert air source heat pumps for Surbiton: diagnosis first, then a fixed-price quote, the work and written records. Ask us for a fixed-price quote.
- Questions about where the outdoor unit can go
- Moving away from fossil-fuel heating
- Choosing between air-to-water and air-to-air
Air source heat pumps in Surbiton, done properly
Air-to-water heat pumps heat your hot water through a cylinder. If you have a combi boiler and no cylinder, the survey looks at where one could go. Air-to-air systems do not heat hot water, so you will need another way to do that. Common call-outs are for questions about where the outdoor unit can go and checking eligibility for a heat pump grant, on homes heated by oil, LPG or gas, underfloor heating and hot water cylinders.
Homes in Surbiton are often flats and terraces, where outside space is limited, and that decides which kind of heat pump works. An air-to-water system needs space outside and usually a hot water cylinder inside, while air-to-air units take less room.
Looking after a system is mostly common sense: keep the outdoor unit clear, follow the manufacturer’s guidance on cleaning and book a service at the interval they recommend. That also helps where the warranty terms ask for regular servicing.
- Place
- Surbiton (KT6, KT5, KT1)
- Wider area
- Greater London
- Price
- Fixed-price quote after a site survey
- Replies
- Answered the same working day
- Prices
- £8,000–£16,000 before the grant, 0% VAT on homes
- Accreditations
- NICEIC approved, F-Gas certified, MCS
- Telephone
- 07833 053749
- Checked
- 30 October 2026
How it works
The work area is kept tidy throughout, with sheets down and mess cleared as we go. Any holes, fixings or cable routes are agreed with you before we drill. The visit takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. Parking bays, permits and roof or balcony access are the first things we ask about in Surbiton.
- First we find out about the property, the heating you have now and what you’re hoping for.
- The survey measures heat loss room by room and looks at radiators, hot water and the best spot for the outdoor unit.
- We send a fixed-price quote that shows the equipment, the grant position and the VAT.
- Fitting day: the outdoor unit is placed, the indoor side connected and the controls set up.
- We commission the heat pump, complete the MCS paperwork and talk you through the controls.
Getting ready for the visit
- Keep pets and children away from the work area
- Tell us about any building rules, permits or sign-in
- Clear a path to the units and the space around them
How to get a quote
Some jobs can be priced from pictures, while others need a survey. Multi-room systems, commercial buildings and anything with a long or hidden pipe route are normally surveyed first. Either way, you get a fixed price before any work is booked.
Read more
Nearby places to Surbiton
Other services in Surbiton
Looking after it afterwards
After the visit, a few habits help:
- Diary the next service
- Keep radiators clear
- Use the settings explained at handover
If anything does not seem right after installation, ring us on 07833 053749 or email us and we will look into it. A yearly service is a good habit.
Book a service every year. Check the manufacturer’s terms, as they may include servicing conditions.
Surbiton questions
Do I need planning permission for a heat pump in Surbiton?
The answer turns on the property and where the outdoor unit would sit. The Oakhill Conservation Area is close to the centre of Surbiton. On a house, an air source heat pump can often go ahead under permitted development, with an outdoor unit of no more than 1.5 cubic metres and an installation that meets MCS 020(a), which includes a noise check. Those rights don’t reach the grounds of a listed building, and conservation areas rule out walls or roofs facing a road. If that might affect you, we ask the local planning authority (for Surbiton, usually Kingston-Upon-Thames council).
Do I need permission to put air conditioning in my flat in Surbiton?
In many cases, yes, once the lease and the building’s rules are checked. We look at where the outdoor unit could go, such as a balcony, flat roof or rear wall, and write it up for the freeholder or agent.
Does the grant cover air-to-air heat pumps?
It can, as long as the system takes over the heating completely. An air-to-air heat pump can get £2,500 if it replaces the fossil-fuel heating, meets the full heating demand, is fitted by an MCS certified installer and is in a home. Fitted alongside a boiler, it won’t qualify.
Should I choose air-to-water or air-to-air?
The right choice depends on the property and what you need. Air-to-water can attract a £7,500 grant where eligible; air-to-air only qualifies for £2,500 under strict conditions. We explain the options after the survey.
Can you set up regular servicing?
Yes. Maintenance contracts are part of what we do, set at the interval the system and the manufacturer’s terms need. Each visit is written up and F-Gas records kept where they apply.
Whose job is it to check the system for leaks?
The F-gas rules share it between the equipment’s operator and the engineers who work on it. The interval depends on the refrigerant charge, measured in tonnes of CO2 equivalent: at least every 12 months from 5 tCO2e, and every 6 months from 50 tCO2e.
How much VAT is charged on a heat pump in a home?
For homes, currently none: until 31 March 2027 the rate is 0% in residential accommodation, then 5%. Businesses and hotels pay the standard rate, and for air-to-air systems we confirm the VAT on your quote. This is general information, not tax advice.
Heat pumps in Surbiton: local notes
About 67% of households live in flats, according to the last census (2021). In flats, space for an outdoor unit and a cylinder can be limited, and the lease and freeholder come into it, so air-to-air is sometimes the better fit. In London, outside space and the rules for flats often decide which kind of heat pump suits.
Older homes near St Mark's Church may need extra checks for planning and heat loss before a heat pump is designed.
Surbiton is about 4 miles south-west of Wimbledon, in Greater London. For air source heat pumps in and around Surbiton, it’s easy to get a fixed-price quote: please phone us on 07833 053749 or send an email. We work across London and the South East, including Surbiton. Surbiton is one of 764 places in Greater London we cover for homes and businesses. You can also see our page for Croydon, roughly 9 miles from Surbiton.
Not far from Surbiton, a recent job of ours was on Beaufort Road, Kingston upon Thames (KT1), about 2 miles north: installing a Samsung wall-mounted unit in the garden studio and a second unit in the main bedroom.
With the A240 and A3210 close by, Surbiton is easy for our engineers to reach for visits of every kind. St Andrew's Square, South Bank and Hazelwood Court and the roads off them are all inside our area. Close by, we work in Berrylands (1 mile east), Tolworth (1 mile south-east), Old Malden (2 miles south-east), Chessington (2 miles south) and Worcester Park (2 miles south-east). We also work in nearby towns such as London (12 miles north-east), City of Westminster (11 miles north-east), Marylebone (11 miles north-east) and Kensington (9 miles north-east).
Landmarks near Surbiton
Around Surbiton, our work takes us to homes and businesses near Shrewsbury House School, The Hollyfield School and Sixth Form Centre and Coronation Hall pub, among other places. Surbiton has its own railway station: Surbiton station. Nearby you will also find Tolworth Hospital (1 mile south-east) and Metropolitan Police Mounted Branch Museum (2.2 miles west). Open spaces near Surbiton include The Wood and The Lake.
Managing agents and facilities teams in Surbiton
Bigger systems bring extra duties: a TM44 inspection by an accredited energy assessor is required at least every 5 years for systems over 12 kW. We arrange the inspection, get the system ready and put right anything it picks up.
When the building owner and the occupier are different, it’s worth checking the agreement for who looks after the system. We are happy to deal with either side and send the records to whoever needs them.
What we are called out for in Surbiton
A common reason is wanting to stop burning gas, oil or LPG. A heat pump runs on electricity and takes heat from the outside air, which is why it fits that aim.
What we’re most often called about:
- Planning and permitted development questions
- Not knowing whether a grant applies
- Working out whether radiators need upsizing
If your home is near Surbiton station and heated by a gas boiler, an air-to-water heat pump can replace it where the survey shows it suits.
Questions to ask before you book
- Proof of F-Gas company certification
- Whether the manufacturer’s warranty depends on regular servicing
- Which brand and model they’re proposing, and why
A customer’s words
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager