East Sussex · Heat pump installation
Heat pump installers in Rusher's Cross
F-Gas certified and NICEIC approved, we cover Rusher's Cross for air source heat pumps. A fixed price before work begins, and a 24/7 emergency line.
- Choosing between air-to-water and air-to-air
- Wanting to stop using oil, LPG or gas for heating
- Ageing boilers that will need replacing
When to call us in Rusher's Cross
A common reason is wanting to stop burning gas, oil or LPG. A heat pump runs on electricity and takes heat from the outside air, which is why it fits that aim.
It’s time to call us if you’re dealing with:
- Comparing heat pump types
- Replacing a combi boiler with a heat pump
- Checking eligibility for a heat pump grant
Wadhurst Castle, roughly 2.6 miles north-east, is a reminder to check your home’s listing status: permitted development doesn’t cover listed buildings.
Questions to ask before booking
- What’s in the price and what isn’t
- Whether extra work needs your approval first
- Whether the quote shows VAT clearly
Air source heat pumps in Rusher's Cross, done properly
Air-to-water heat pumps heat your hot water through a cylinder. Homes with a combi boiler may not have a cylinder, so finding space for one is part of the survey. Air-to-air systems don’t heat hot water, so you’ll need another way to do that. Typical jobs include comparing heat pump types and checking eligibility for a heat pump grant, across hot water cylinders, radiator systems and air-to-water heat pumps.
For a home around Rusher's Cross that is off mains gas and heated by oil or LPG, an extra £1,500 is available through the Boiler Upgrade Scheme until March 2027, on top of the £7,500.
Looking after a system is mostly common sense: clear space around the outdoor unit, the cleaning the manual describes and a service at the recommended interval. It also keeps you on the right side of any warranty terms that ask for servicing.
- Where
- Rusher's Cross (TN20)
- Wider area
- East Sussex
- Certified
- F-Gas certified, NICEIC approved, MCS
- Price
- A fixed price before work begins
- Price guide
- £8,000–£16,000 before the grant, 0% VAT on homes
- Telephone
- 07833 053749
- Page updated
- 30 October 2026
What the work involves, system by system
Air-to-water heat pumps
Air-to-water systems work at lower temperatures than boilers, which is why radiator sizing is part of the survey.
Heat loss surveys
The survey works out the heat needed room by room. Everything else is sized from it.
Places near Rusher's Cross
Also in Rusher's Cross
What affects the quote in Rusher's Cross
The survey or diagnosis tells us what the work involves. The main factors are:
- The electrical supply and whether a new circuit is needed
- What state the existing equipment is in
- How many units are involved
A single unit or a whole estate, the quote is built the same way: what needs doing, how we get to it and what it needs. The price is fixed before we start, with VAT shown clearly.
Before you get in touch
When you call or email, it’s useful to have:
- Any previous service or F-Gas records
- The outside wall, roof or yard where the outdoor unit sits or would go
- A few pictures of the room and the wall the unit is on, or will go on
Photos are enough for some jobs; others need a visit first. Multi-room systems, commercial buildings and anything with a long or hidden pipe route are normally surveyed first. Either way, you get a fixed price before any work is booked.
Homes in Rusher's Cross and heat pumps
Valuation Office Agency council tax records put about 42% of homes across Rusher's Cross and its surrounding area before 1919, and about 75% of households live in detached or semi-detached houses, according to the 2021 Census. In older homes, the heat loss calculation is especially important, as solid walls and draughts change the size of heat pump needed. Detached and semi-detached houses typically have room for the outdoor unit and a cylinder. Historic England lists about 4 buildings and structures within half a mile of the centre of Rusher's Cross, including Cinderhill Farmhouse (grade II). For a heat pump, permitted development does not apply within the grounds of a listed building, and in a conservation area the outdoor unit cannot go on a wall or roof facing a road, so we check with Wealden council, typically the planning authority here where necessary.
Period properties close to The Parish Church of St John the Baptist can suit a heat pump, though insulation and any heritage protection are checked first.
Rusher's Cross is about 5 miles east of Crowborough, in East Sussex. From the centre of Rusher's Cross to the outskirts, our engineers cover air source heat pumps, from small jobs to large ones. Rusher's Cross is one of 289 places in East Sussex we cover for homes and businesses. East Grinstead is in our area too, around 15 miles away.
Not far from Rusher's Cross, a recent job of ours was on Station Road, Heathfield (TN21), about 5 miles south: installing three LG cassette units in the main open-plan office space, which occupies the former school hall with original high ceilings and large Victorian windows.
Our engineers cover all of the TN20 postcode area and the roads nearby. Places around Rusher's Cross that are also on our list: Tidebrook (1 mile north-east), Coggins Mill (1 mile south-west), Mayfield (2 miles south-west), Mark Cross (2 miles north-west) and Argos Hill (2 miles west). Further out, we also cover Bexhill-on-Sea (15 miles south-east), Hailsham (12 miles south), Crowborough (5 miles west) and Uckfield (10 miles south-west).
Around Rusher's Cross
Typical jobs here are in properties near Wadhurst Park and the streets around them. For rail, the closest station is Wadhurst station, about 2.7 miles north of the centre. A little further out are Ticehurst House Hospital (4.8 miles east). The countryside around Rusher's Cross includes Bewl Water and Crowborough Country Park.
Your questions about air source heat pumps in Rusher's Cross
Will you come out to Rusher's Cross?
Yes, and the size of the place makes no difference to how we work. Send a few details and pictures, and we reply the same working day.
Can I get the Boiler Upgrade Scheme grant in Rusher's Cross?
Rusher's Cross is in England, where the Boiler Upgrade Scheme runs. The grant is £7,500 for an air source (air-to-water) heat pump and £2,500 for an air-to-air system that replaces the existing fossil-fuel heating. As an MCS certified installer, we apply for it on your behalf.
Do I need to service the system to keep the warranty?
Check the manufacturer’s terms. Some warranty terms require the system to be serviced regularly by a qualified engineer, so check the terms or ask us. Either way, keep a record of every service.
When will I hear back?
You will hear from us the same working day. For a breakdown that can’t wait, call our 24/7 emergency line.
How much does an air source heat pump cost?
Air-to-water work is in the £8,000–£16,000 range (0% VAT on homes), with any grant still to come off. Where you land depends on the size of heat pump, any radiators that need changing and the hot water cylinder. Air-to-air is priced after a survey.
Do you have a 24/7 line?
Yes, day and night. When you call, tell us the make, what’s happening and any error code, and we will talk you through the next steps.
Is there a survey before the work?
Yes. Photos often do the job for simple work, while bigger systems and repairs that need testing get a visit.
What happens on the day
Testing is the last part of the visit wherever the system can be switched on. Then we show you what we have done and answer any questions, and anything that needs attention later is pointed out. The visit takes a few days for most air-to-water installations, with air-to-air systems often quicker. Rural lanes and tight entrances are worth mentioning before a visit to Rusher's Cross.
- You tell us about the home and what you want from a heat pump.
- A survey covers heat loss, radiators, hot water and where the outdoor unit could sit.
- You get our view on the right type for the house, and on whether the Boiler Upgrade Scheme applies.
- The system is installed and connected to the controls.
- After commissioning, you get the MCS certificate and a handover.
Getting ready for the visit
- Tell us about parking and loading
- Name a contact who can meet us at the agreed time
- Clear the space around the indoor unit, or where it will go
Getting a quote
Here’s what helps us quote: the address and the type of property, photos of the rooms or units, the make and model of any existing system and any symptoms, from error codes to drips. Once you have those, phone us on 07833 053749 or send an email.
Advice
A customer’s words
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager