Greater London · Heat pump installation
Heat pump installers in Richmond upon Thames
Air source heat pumps in and around Richmond upon Thames, from a site survey or diagnosis to sign-off and a fixed price agreed before work begins.
- Questions about listed buildings or conservation areas
- Ageing boilers that will need replacing
- Plans to switch to electric heating with a heat pump
How we handle air source heat pumps in Richmond upon Thames
Hot water from an air-to-water system is stored in a cylinder. Homes with a combi boiler may not have a cylinder, so finding space for one is part of the survey. Air-to-air systems do not heat hot water, so you’ll need another way to do that. Common call-outs are for questions about where the outdoor unit can go and radiators that may be too small for a heat pump, on air-to-water heat pumps, radiator systems and hot water cylinders.
In a flat in Richmond upon Thames, the lease and the freeholder typically decide where a heat pump can go. The planning rules for flats are stricter than for houses, and we check before designing.
Think of the paperwork as the system’s health record: a dated account of the work and the readings we took. It makes the next visit quicker and any warranty question simpler and it’s worth keeping safe.
- Location
- Richmond upon Thames (TW9, TW10, SW14, TW1)
- Wider area
- Greater London
- Replies
- Same working day
- Quote
- Fixed after a survey or photos
- Certified
- NICEIC approved, F-Gas certified, MCS
- Costs
- £8,000–£16,000 before the grant, 0% VAT on homes
- Call
- 07833 053749
- Page updated
- 30 October 2026
What a heat pump looks like in Richmond upon Thames
Valuation Office Agency council tax records put about 44% of homes in the Richmond upon Thames area before 1919, and the last census (2021) found about 56% of households live in flats. Period properties can still suit a heat pump, but the design has to start from accurate heat loss figures. In flats, space for an outdoor unit and a cylinder can be limited, and the lease and freeholder come into it, so air-to-air is sometimes the better fit. London homes can be short of space for an outdoor unit and cylinder, which affects the choice of heat pump.
With Pembroke Lodge about 1.3 miles south, it’s worth asking whether your own home is listed before planning a heat pump. If your home is near Richmond station and heated by a gas boiler, an air-to-water heat pump can replace it where the survey shows it suits.
Richmond upon Thames is about 3 miles south of Ealing, in Greater London. We cover Richmond upon Thames for air source heat pumps, along with the rest of Greater London. Our list for Greater London has 764 entries and Richmond upon Thames is among them. Our London page covers places nearby (9 miles or so).
The closest recent job we can point to from Richmond upon Thames was on Richmond Hill, Richmond (TW10), about 1 mile south-west: installing a Mitsubishi Electric Zubadan multi-split system serving four bedrooms, the study and the living room: six indoor units in total.
Postcode districts we cover here: TW9, TW10, SW14 and TW1. If you need air source heat pumps at a property on Church Road, King George Square and Topiary Square or a nearby road, our engineers can take on the work. Places around Richmond upon Thames that are also on our list: North Sheen (1 mile north-east), East Sheen (1 mile east), Mortlake (1 mile east), Kew (2 miles north-east) and Strand-on-the-Green (2 miles north-east). Within a short drive, we also cover London (9 miles east), City of Westminster (7 miles north-east), Marylebone (8 miles north-east) and Kensington (5 miles north-east).
Around Richmond upon Thames
Typical jobs here are in properties near Pesthouse Common, The White Horse Richmond pub and Kneller Hall Junior School. There’s a railway station in Richmond upon Thames itself: Richmond station. Well-known places in the area include Eel Pie Island Museum (1.5 miles south-west) and Treaty Centre (3 miles west). Not far away are Duke's Hollow and Richmond Hill.
Places near Richmond upon Thames
Other services in Richmond upon Thames
How the visit works
Everything the job needs comes with us, from tools and test equipment to ladders and dust sheets. You only need to give us clear access to the units, or their planned positions, and to the fuse board. The visit takes from a couple of days to around a week, depending on the system and how much of the heating changes. Parking bays, permits and roof or balcony access are the first things we ask about in Richmond upon Thames.
- We find out about your home and the heating you have now.
- We measure heat loss for every room.
- From those figures we size the heat pump and decide on radiators, cylinder and outdoor position.
- Cost, grant and VAT appear on one fixed-price quote.
- Then it’s fitted, commissioned and registered with MCS.
Getting ready for the visit
- Mention any parking restrictions near the property
- Find the manual or the paperwork for the system, if you have it
- Make sure we can reach the outdoor unit, or where it will go
Ask for a quote
Quotes do not take long. Send a few details and pictures, and we reply the same working day. Where a survey is needed, we arrange a time that suits you.
Related advice
Landlords, agents and facilities managers
Whether it’s one property or many, the approach is the same: a look at the job first, a fixed-price quote, work booked with the occupier and written records afterwards.
We regularly work with managing agents. Send the address, what’s needed and how access works, and we will send a fixed-price quote.
Richmond upon Thames: your questions answered
Will a heat pump in Richmond upon Thames need planning permission?
There’s no single answer: the building and the outdoor unit position decide it. Central Richmond upon Thames sits inside the St Matthias Conservation Area. Heat pumps on houses are often permitted development, but listed buildings need consent and conservation areas restrict outdoor units facing a road. Where it’s needed, we check with the planning department at Richmond-Upon-Thames council, normally the authority for Richmond upon Thames.
Does the Boiler Upgrade Scheme cover homes in Richmond upon Thames?
Richmond upon Thames is covered, as the scheme runs across England and Wales. It gives £7,500 towards an air-to-water or ground source heat pump, or £2,500 towards an air-to-air heat pump that replaces the fossil-fuel heating and meets the whole home’s heating need. We hold MCS certification, so the application is ours to make for you.
Do you look at the job first?
Yes. Photos often do the job for simple work, while larger systems and faults that need testing are seen on site.
How quickly will you reply?
We reply to enquiries the same working day. For a breakdown that can’t wait, call our 24/7 emergency line.
Why does F-Gas certification matter?
The law says any company working on equipment containing F gas has to be certified, and the engineers need their own qualifications. It’s how you know the refrigerant is being handled legally and safely.
Can I do the refrigerant work myself?
No, not the refrigerant side. Under the F-gas rules, it must be done by qualified engineers from a certified company, and a new electrical circuit is notifiable building work unless a registered competent person does it.
What’s the price of a heat pump installation?
An air-to-water heat pump costs £8,000–£16,000 (0% VAT on homes) before the grant. Eligible homes in England and Wales can get £7,500 through the Boiler Upgrade Scheme, and we confirm eligibility before you commit.
Fixed-price quotes for air source heat pumps in Richmond upon Thames
The diagnosis comes before the price. We look at:
- How far the pipework has to run, and where
- The condition of any existing system
- One-off work versus a regular service cycle
No two properties are the same, so each one gets its own fixed-price quote. The system, the access, the pipe routes and the parts involved all make a difference.
Before you get in touch
Good pictures often save a visit. Try to include:
- Your consumer unit or fuse board
- The address and the type of property
- The paperwork from the last service, if you have it
Our prices page gives typical ranges, but your quote is based on your job, because no two buildings, rooms or systems are the same. After a look at the job, by photos or a survey, the price is fixed. To start, phone us on 07833 053749, or email if that’s easier.
What the work involves, system by system
Hot water cylinders
An older cylinder may not suit a heat pump, and we explain whether yours can stay.
The Boiler Upgrade Scheme
Eligibility depends on the property and the scheme rules and we confirm it before anything is agreed.
A customer’s words
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager