Greater London · Heat pump installation
Heat pump installers in Poplar
Our engineers work in Poplar on air source heat pumps. Diagnosis first, a fixed price and proper paperwork when we finish.
- Deciding on the outdoor unit position
- Questions about listed buildings or conservation areas
- Comparing heat pump types
Homes in Poplar and heat pumps
About 66% of homes across Poplar and its surrounding area have been built since 2000, according to the Valuation Office Agency’s council tax figures, and the last census (2021) found about 93% of households live in flats. Better insulated, newer homes are often a good match for a heat pump. For flats, the first questions are where an outdoor unit could go, whether a cylinder fits and what the lease allows. In London, outside space and the rules for flats often decide which kind of heat pump suits.
If your home is near Canary Wharf station and heated by a gas boiler, an air-to-water heat pump can replace it where the survey shows it suits. Queen's House, roughly 1.9 miles south, is a reminder to check your home’s listing status: permitted development does not cover listed buildings.
Poplar is about 2 miles south-west of Plaistow, in Greater London. Across the E14 area, we cover air source heat pumps. Count every place we list in Greater London and you reach 764, with Poplar on the list.
Not far from Poplar, a recent job of ours was on Greenwich High Road, Greenwich (SE10), about 2 miles south-east: installing a Mitsubishi Electric wall-mounted unit in the retail area and a second unit in the stockroom and office.
You’ll find Poplar on the A102 and A1261, which makes it straightforward for our engineers to reach for surveys and visits. Our working area takes in E14, SE16 and E22. Other places close to Poplar include London Docklands (1 mile south), Canary Wharf (1 mile south-west), Heron Quays (1 mile south-west), Coldharbour (1 mile south-east) and Blackwall (1 mile east). Within a short drive, we also cover London (3 miles west), City of Westminster (6 miles west), Marylebone (6 miles west) and Kensington (8 miles west).
Local landmarks in Poplar
Typical jobs here are in properties near Bartlett Park, Langdon Park Secondary School and Our Lady and St Joseph Catholic Primary School. Poplar has its own railway station: Canary Wharf station. Well-known places in the area include Museum of the Book (0.8 miles north-west) and Poplar Hospital (0.6 miles north-east). The countryside around Poplar includes Lavender Pond and St. James's Park Lake.
Air source heat pumps for homes and businesses in Poplar
Heat pumps run at lower flow temperatures than most boilers which means some radiators may need upsizing. The survey shows which rooms are fine and which need changes and anything that needs changing is in the quote. If the problem is deciding on the outdoor unit position and checking whether planning permission is needed, we can help.
A terrace in Poplar shares walls with its neighbours, which helps keep heat in, provided the outdoor unit can sit somewhere that passes the MCS noise check.
If a fault appears while the equipment is under the manufacturer’s warranty, tell us the make, model and installation date. We’ll explain how the manufacturer’s terms are likely to apply before any chargeable work goes ahead.
- Where
- Poplar (E14, SE16, E22)
- Region
- Greater London
- Guide price
- £8,000–£16,000 (0% VAT on homes), before the grant
- Price
- Fixed after a survey or photos
- Certified
- F-Gas certified, NICEIC approved, MCS
- Telephone
- 07833 053749
- Updated
- 30 October 2026
The process
Where something has to be switched off during the work, we agree it with you first so it doesn’t catch you out. In a business, work can often be done one area at a time. The work takes a few days for most air-to-water installations, with air-to-air systems often quicker. Parking bays, permits and roof or balcony access are the first things we ask about in Poplar.
- First we find out about the property, the heating you have now and what you’re hoping for.
- A heat loss survey works out how much heat each room needs, and we look at the radiators, the cylinder space and where the outdoor unit could go.
- You get a fixed-price quote, with any grant you’re eligible for and the VAT explained.
- We fit the outdoor unit and connect it to the heating, hot water and controls.
- Once it’s running correctly, the MCS certificate is issued and we show you the settings.
Preparing for the visit
- Keep pets out of the rooms we’re working in
- Give us access to the outside wall, roof or yard where the outdoor unit sits
- Clear the space around the indoor unit, or where it will go
Ask for a quote
Photos are the fastest route to a quote: the inside and outside of the property where the work is, plus the rating plate of any unit already there. Tell us the address and what you need, and simple jobs can often be priced without a visit.
Related advice
Poplar questions
Do I need permission to put air conditioning in my flat in Poplar?
Usually, yes, though leaseholders normally need the freeholder’s agreement. Permitted development rules for flats are tighter than for houses, so we check the outdoor unit position and give you the details to send to the freeholder or managing agent.
Does the Boiler Upgrade Scheme cover homes in Poplar?
Yes, the scheme covers homes in England, including Poplar, if they qualify. It gives £7,500 towards an air-to-water or ground source heat pump, or £2,500 towards an air-to-air heat pump that replaces the fossil-fuel heating and meets the whole home’s heating need. The installer applies, and we’re MCS certified.
Do you offer emergency call-outs?
Yes. Our emergency line runs 24/7 for breakdowns that can’t wait. Call 07833 053749 and tell us what’s happened.
Do you work for landlords and businesses?
Yes. We work for homeowners, landlords, letting and managing agents, and businesses of every size across London and the South East. Tell us who should receive the paperwork.
Do you work on systems someone else installed?
Yes. We work on systems fitted by other installers as well as our own from all the leading brands. Send us the make and model, and any records you have.
How long will it take to install a heat pump?
It takes a few days for most air-to-water installations, with air-to-air systems often quicker. How much of the heating changes decides most of the time, and we confirm the timing with your quote.
Whose job is it to check the system for leaks?
Responsibility is shared between the operator, normally whoever owns or controls the equipment, and the service technicians. How often depends on the size of the refrigerant charge in tonnes of CO2 equivalent: at least every 12 months from 5 tCO2e, and every 6 months from 50 tCO2e.
Keeping the system healthy
Every system needs looking after, and most of it is easy. A few tips:
- Diary the next service
- Avoid switching the heat pump on and off often
- Keep the MCS certificate with the manufacturer’s paperwork
We show you how to use the controls and explain how a heat pump works differently from a boiler. Steady running suits a heat pump better than switching on and off, and we will explain the settings for your home.
Book a service every year. Check the manufacturer’s terms, as they may include servicing conditions.
Towns and villages near Poplar
What else we do in Poplar
Before you call an engineer
For air conditioning, cleaning the indoor unit’s filters is the main job owners can do where the manufacturer’s manual explains how. With the power off, they lift out, can be vacuumed or rinsed and must be fully dry before they go back. On a heat pump, the equivalent is keeping the outdoor unit clear and checking the controls.
There are a few things you can safely do yourself: keeping the outdoor unit clear, checking the mode and set temperature, and the routine cleaning in the manual. Opening up the units, the electrics and the refrigerant circuit are a job for us.
When something else is needed
We’ll always give you a straight diagnosis, so here’s what air source heat pumps won’t do:
- Grants for hybrid systems or replacements of low-carbon systems
- Formal advice on VAT for your situation
- Planning decisions, which rest with the council
If you’re not sure, just phone 07833 053749 or drop us a line and we’ll give you a straight answer.
What the work covers
- Underfloor heating
- Air-to-water heat pumps
- Hot water cylinders
- Radiator systems
- Air-to-air heat pumps
- Homes heated by oil, LPG or gas
From one of our customers
“Excellent service from start to finish. Two wall-mounted units installed in our home. Clean, tidy work: they protected all the floors and left no mess. The systems work brilliantly. Would highly recommend.”
Sarah M., East Grinstead