Greater London · Heat pump installation
Heron Quays air source heat pumps
Air source heat pumps in Heron Quays from an F-Gas certified company, with warranty terms explained brand by brand. Enquiries answered the same working day.
- Plans to switch to electric heating with a heat pump
- An oil, LPG or gas boiler near the end of its life
- Comparing heat pump types
Air source heat pumps in Heron Quays, done properly
A heat pump takes heat from the outside air and moves it into your home, using electricity to drive the process. The technology is close to air conditioning, which is why we install both and the Energy Saving Trust notes that air-to-air heat pumps are sometimes referred to as air conditioning. If you are dealing with checking emitters for a heat pump and finding a place for the outdoor unit, we can sort it out.
Terraced houses in a London area like Heron Quays can suit a heat pump well, as long as there’s a sensible spot for the outdoor unit and its noise is checked against the MCS planning standard.
Think of the paperwork as the system’s health record: a dated account of the work and the readings we took. If anything goes wrong later, it helps the next engineer and the manufacturer, so keep it safe.
- Place
- Heron Quays (E14, SE16, E22)
- Region
- Greater London
- Replies
- Answered the same working day
- Price guide
- £8,000–£16,000 before the grant, 0% VAT on homes
- Quote
- A fixed price before we start
- Credentials
- F-Gas certified company, NICEIC approved, MCS
- Telephone
- 07833 053749
- Updated
- 30 October 2026
Pricing air source heat pumps in Heron Quays
Every job gets its own quote. These are the things that affect it:
- The electrical supply and whether a new circuit is needed
- Whether we need access equipment for high-level work
- The condition of any existing system
What you pay depends on the type of system and how many units are involved, the access and what the work involves. You get a fixed price before we start, so there are no surprises.
Helping us quote
To speed up the quote, please include:
- Photos showing the indoor unit and the space around it
- The outside wall, roof or yard where the outdoor unit sits or would go
- The address and the type of property
To help us quote: the address and the type of property, pictures of the rooms or units, the make and model of any existing system and any symptoms, from error codes to drips. Then ring 07833 053749, or email if that’s easier.
Also near Heron Quays
What else we do in Heron Quays
Air source heat pumps around Heron Quays
About 68% of homes in Heron Quays and the neighbourhoods around it have been built since 2000, according to Valuation Office Agency council tax records, and about 93% of households live in flats, according to Census 2021 figures. Better insulated, newer homes are often a good match for a heat pump. For flats, the first questions are where an outdoor unit could go, whether a cylinder fits and what the lease allows. London homes can be short of space for an outdoor unit and cylinder, which affects the choice of heat pump.
Live in one of the older houses around St Peter's Church? Expect the survey to look closely at heat loss and at the building’s planning status. For a home near Canary Wharf station, the survey looks at whether an air-to-water or air-to-air heat pump suits better.
Heron Quays is about 2 miles north-west of Greenwich, in Greater London. For air source heat pumps in and around Heron Quays, it’s easy to get a fixed-price quote: please ring 07833 053749 or drop us a line. We work across London and the South East, Heron Quays included. Heron Quays is one of 764 towns, villages and districts in Greater London we cover.
The closest recent job we can point to from Heron Quays was on Greenwich High Road, Greenwich (SE10), about 2 miles south-east: installing a Mitsubishi Electric wall-mounted unit in the retail area and a second unit in the stockroom and office.
Work in E14, SE16 and E22 follows the same survey, fixed-price quote and written records as everywhere else we cover. Tiller Road, Castor Lane and Cassilis Road and the roads off them are all inside our area. If you’re just outside Heron Quays, we cover Canary Wharf (1 mile north-east), London Docklands (1 mile north-east), Poplar (1 mile north-east), Coldharbour (1 mile east) and Blackwall (1 mile east). Within a short drive, we also cover London (3 miles west), City of Westminster (6 miles west), Marylebone (5 miles west) and Kensington (8 miles west).
Local landmarks in Heron Quays
In Heron Quays, that means homes and buildings near Tower Hamlets College, Sir John McDougall Gardens and Canary Wharf College 3, among other places. There’s a railway station in Heron Quays itself: Canary Wharf station. Nearby you will also find The Pumphouse Educational Museum (0.7 miles west) and Surrey Quays Shopping Centre (1.2 miles south-west). Green spaces nearby include Tower Hill and St. James's Park Lake.
Looking after your system
Looking after it is simple, and it helps at the next service:
- Leave space around the outdoor unit
- Book a yearly service
- Use the settings explained at handover
If you were eligible for a grant, we handle the application and keep you updated, as the installer applies for it.
Book a service every year. Check the manufacturer’s terms, as they may include servicing conditions.
How the visit works
There’s very little for you to do on the day. Someone needs to let us in and show us the units, or where they’re going, and the rest is down to us. At the end, we tidy up and run through the work with you. Pictures of the space and the outside wall help us plan the work in Heron Quays.
- We talk through your home, your current heating and what you want from a heat pump.
- We survey the home room by room for heat loss, and check the emitters, hot water and outdoor unit position.
- You get a fixed-price quote, with any grant you are eligible for and the VAT explained.
- Installation covers the outdoor unit, the indoor connections and the controls.
- Commissioning, MCS certification and a handover of the controls finish the job.
Before we arrive
- Mention any parking restrictions near the property
- Dig out any previous service or F-Gas records
- Move furniture away from the wall where we will be working
How to get a quote
Published ranges are a starting point; the quote is built on your property, because no two buildings, rooms or systems are the same. Once we have looked at the job, from photos or on a survey, you get a fixed price. To get going, phone us on 07833 053749 or fill in the contact form.
Related advice
Heron Quays: your questions answered
Can I get the Boiler Upgrade Scheme grant in Heron Quays?
Yes, if the home and the heat pump meet the scheme’s rules: Heron Quays is in England, where it applies. The grant is £7,500 for an air source (air-to-water) heat pump and £2,500 for an air-to-air system that replaces the existing fossil-fuel heating. You do not apply yourself: the MCS certified installer does, which is us.
Is planning permission needed for a heat pump in Heron Quays?
It depends on the property. The West India Dock Conservation Area is close to the centre of Heron Quays. On a house, an air source heat pump can often go ahead under permitted development, with an outdoor unit of no more than 1.5 cubic metres and an installation that meets MCS 020(a), which includes a noise check. Those rights don’t reach the grounds of a listed building, and conservation areas rule out walls or roofs facing a road. If that might affect you, we ask the local planning authority (for Heron Quays, usually Tower Hamlets council).
What warranty do I get?
It’s the manufacturer’s, and the terms are theirs. Some terms depend on regular servicing by a qualified engineer so it’s worth keeping the service records.
Why does F-Gas certification matter?
The law says any company working on equipment containing F gas has to be certified, and each engineer needs the right qualifications too. It’s how you know the refrigerant is being handled legally and safely.
What’s the price of a heat pump installation?
Air-to-water installations cost £8,000–£16,000 (0% VAT on homes), before the grant. Air-to-air prices are set after a survey, and we confirm the VAT on the quote.
Do I get paperwork after the visit?
Yes, on every job. New installations come with commissioning details, F-Gas records and warranty information, and repairs and services get a record of the work.
How long does a heat pump installation take?
It takes from a couple of days to around a week, depending on the system and how much of the heating changes. How much of the heating changes decides most of the time and the timing is set out with your quote.
What you can do yourself, and what needs us
Refrigerant is off limits for anyone without the right qualifications. Under the F-gas rules, engineers need their own qualifications and the company must be certified, and escaping refrigerant can cause cold burns. If you suspect a leak, switch the system off and call us.
Owners can handle the everyday basics: keeping the outdoor unit clear, checking the mode and set temperature, and the routine cleaning in the manual. Anything inside the units, the electrics and the refrigerant is engineer’s work.
From one of our customers
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager