Surrey · Heat pump installation
Heat pump installation in Horley, Surrey
Expert air source heat pumps for Horley: diagnosis first, then a fixed-price quote, the work and written records. Call for a fixed-price quote.
- No space for a hot water cylinder
- Checking emitters for a heat pump
- Finding a place for the outdoor unit
What we do, step by step
On the day, we arrive at the time agreed with you and run through the plan before anything else. Dust sheets go down over floors and anything close to the work, and anything electrical is made safe before work starts. On site, it takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. For a visit in Horley, tell us how to reach the outside wall or the outdoor unit.
- First we find out about the property, the heating you have now and what you are hoping for.
- The survey measures heat loss room by room and looks at radiators, hot water and the best spot for the outdoor unit.
- The price comes back fixed and in writing, with the grant and VAT shown line by line.
- Installation covers the outdoor unit, the indoor connections and the controls.
- Once it’s running correctly, the MCS certificate is issued and we show you the settings.
Getting ready for the visit
- Name a contact who can meet us at the agreed time
- Unlock any gate, garage or side passage we need
- Tell us about access, such as roof hatches, high walls or locked plant areas
Ask for a quote
Quoting starts with a diagnosis, from a site survey or, where the job is straightforward, from pictures and measurements. Then you get a fixed price so you know the cost before we begin.
Advice
Air source heat pumps for homes and businesses in Horley
Air-to-air heat pumps can qualify for a £2,500 Boiler Upgrade Scheme grant, but only in some cases. The system must replace the existing fossil-fuel heating and meet the home’s full heating demand, it must be installed by an MCS certified installer, and it must be in a home, so an add-on next to a boiler is not eligible. Typical jobs include not knowing whether a grant applies and deciding which kind of heat pump suits the home, on hot water cylinders, underfloor heating and homes heated by oil, LPG or gas.
Most homes around Horley have space for the outdoor unit, and the position has to pass the MCS planning standard’s noise check to count as permitted development.
For a fault on a system that may still be under warranty, send us the make, model and installation date. We’ll explain how the manufacturer’s terms are likely to apply before any chargeable work goes ahead.
- Where
- Horley (RH6)
- Wider area
- Surrey
- Guide price
- £8,000–£16,000 before the grant, 0% VAT on homes
- Pricing
- Fixed, in writing
- Approvals
- NICEIC approved, F-Gas certified, MCS
- Phone
- 07833 053749
- Page updated
- 30 October 2026
Safe owner checks
Some faults have simple causes you can check first: is the system in the right mode, is the set temperature sensible, are the remote’s batteries working and has the breaker tripped. If a breaker trips again after you reset it, leave it off and phone us on 07833 053749 or send an email.
Never try to top up, release or handle refrigerant yourself. The law requires anyone working on equipment containing F gas to hold the right qualifications, and the company to be certified, and escaping refrigerant can cause cold burns. If you suspect a leak, switch the system off and call us.
Rented and managed buildings
If you look after several properties, we can quote and plan the work across all of them. Every address has its own paperwork, so each one has its own history.
We also work for facilities teams in offices, schools and public buildings across Surrey. Work can be phased by floor, zone or building around the people who use them.
Common questions in Horley
Is planning permission needed for a heat pump in Horley?
That depends on the building and where the outdoor unit goes. The Horley Row Conservation Area is close to the centre of Horley. On a house, an air source heat pump can often go ahead under permitted development, with an outdoor unit of no more than 1.5 cubic metres and an installation that meets MCS 020(a), which includes a noise check. Those rights don’t reach the grounds of a listed building, and conservation areas rule out walls or roofs facing a road. If that might affect you, we ask the local planning authority (for Horley, normally Reigate and Banstead council).
Does the Boiler Upgrade Scheme cover homes in Horley?
Horley is in England, where the Boiler Upgrade Scheme runs. It gives £7,500 towards an air-to-water or ground source heat pump, or £2,500 towards an air-to-air heat pump that replaces the fossil-fuel heating and meets the whole home’s heating need. We hold MCS certification, so the application is ours to make for you.
Do you protect the property while you work?
We start with protection: sheets over the floor and nearby furniture. Holes and fixings are agreed with you, and we clean up afterwards when we finish.
How much does an air source heat pump cost?
For air-to-water, the price is £8,000–£16,000 (0% VAT on homes) before any grant. The Boiler Upgrade Scheme offers £7,500 to eligible homes in England and Wales, and we confirm eligibility before you commit.
What does F-Gas certified mean?
Anyone installing, repairing or servicing the refrigerant side must be qualified, and their company certified. It’s worth checking before booking, and we’re happy to show ours.
What’s the difference between air-to-water and air-to-air heat pumps?
The right choice depends on the property and what you need. The grant is £7,500 for eligible air-to-water systems and £2,500 for air-to-air in limited cases, and we set out the options after the survey.
Will skipping a service affect the warranty?
That depends on the brand. If servicing is in the terms, missing one could affect a claim, so we explain the terms on your quote.
Towns and villages near Horley
Also in Horley
Why it’s worth doing now in Horley
Radiators that are too small for a heat pump’s lower flow temperature leave rooms cool. The survey picks this up before installation. Getting the work done in Horley before summer is the easy option.
Height, access and the distance between the indoor and outdoor units all affect the cost. Each of those is built into the quote, and the price is fixed before any work starts.
What you get with us
- Members of Checkatrade
- 24/7 emergency line for breakdowns
- MCS certified heat pump installers
- We diagnose before we treat
Read how installs are priced and our accreditations and certificates.
What a heat pump looks like in Horley
About 60% of households live in detached or semi-detached houses, according to the 2021 Census. Houses normally have space for an outdoor unit and a hot water cylinder.
Live in one of the older houses around St Wilfrid's Church? Expect the survey to look closely at heat loss and at the building’s planning status. If your home is near Horley station and heated by a gas boiler, an air-to-water heat pump can replace it where the survey shows it suits.
Horley is about 5 miles north of Crawley, in Surrey. Whatever kind of property you have in Horley, our engineers can help with air source heat pumps. We reply to enquiries the same working day and our emergency line runs 24/7. Count every place we list in Surrey and you reach 395, with Horley on the list.
One of our recent jobs in Horley was on Victoria Road (RH6): installing a Daikin multi-split system serving three bedrooms and the living room.
We cover every part of the RH6 postcode area for air source heat pumps and the roads nearby. Horley sits on or near the A23 and B2036, which makes travel easy. Close to Horley, our area also takes in Hookwood (1 mile south-west), Fernhill (2 miles south-east), Burstow (2 miles south-east), Smallfield (2 miles east) and Shipley Bridge (2 miles south-east). We also work in nearby towns such as Epsom (12 miles north), Redhill (4 miles north), Ewell (13 miles north) and Reigate (4 miles north).
Landmarks near Horley
We fit and service air conditioning in homes and premises around The Bull pub and Oakwood School, among other places. The closest station to Horley is Horley station, about 0.8 miles south-east. Other landmarks nearby include Reigate Castle (4.5 miles north) and East Surrey Hospital (2.8 miles north). For a walk, there’s Reigate Heath.
From one of our customers
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager