Surrey · Heat pump installation
Burstow air source heat pumps
For heat pump installation in Burstow, one call is all it takes, from the first look to sign-off. An F-Gas certified company, NICEIC approved, on Checkatrade.
- Radiators that may be too small for a heat pump
- Planning and permitted development questions
- Questions about where the outdoor unit can go
Burstow: your questions answered
Will a heat pump in Burstow need planning permission?
It comes down to the building and the spot chosen for the outdoor unit. Historic England lists about 4 buildings and structures within half a mile of the centre of Burstow. The permitted development rules for heat pumps leave out listed buildings and stop outdoor units going on road-facing walls or roofs in conservation areas. Anything outside the rules needs an application, and we raise it with the local planning authority (for Burstow, typically Crawley council) first.
Is the heat pump grant available in Burstow?
Burstow is in England, where the Boiler Upgrade Scheme runs. Whether your home qualifies, and for how much, depends on the type of heat pump and the heating it replaces. As an MCS certified installer, we apply for it on your behalf.
Is Burstow in your area?
Yes. Our engineers work in Burstow, as part of our area across London and the South East. Our base is in East Grinstead, West Sussex.
What warranty do I get?
Warranty is the manufacturer’s own, on its terms. Terms differ by brand, and we set them out on your quote.
What does F-Gas certified mean?
Certification shows a business is approved to work on systems that hold F gas refrigerant. In Great Britain, that certification is a legal requirement, not an optional extra, and we hold it.
Whose job is it to check the system for leaks?
The F-gas rules share it between the equipment’s operator and the engineers who work on it. The interval depends on the refrigerant charge, measured in tonnes of CO2 equivalent: at least every 12 months from 5 tCO2e, and every 6 months from 50 tCO2e.
How long will it take to install a heat pump?
An installation takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. We confirm the timing after the survey, and you can call us on 07833 053749 or fill in the contact form to book it.
Air source heat pumps for homes and businesses in Burstow
As an MCS certified installer, we fit air source heat pumps for homes in Burstow and the rest of Surrey. Air-to-water systems feed your radiators or underfloor heating and hot water cylinder, while air-to-air systems heat rooms directly through indoor units and can cool them too. We help you work out which suits your home. If the problem is no space for a hot water cylinder and deciding which kind of heat pump suits the home, we can sort it out.
In a place like Burstow, some homes are listed, and permitted development does not cover listed buildings, so consent comes first.
Some warranty terms depend on the system being serviced regularly by a qualified engineer. If that applies to your system, booking the service on time keeps the record straight, and every service is written up.
- Place
- Burstow (RH6)
- Region
- Surrey
- Price
- A fixed-price quote up front
- Guide price
- £8,000–£16,000 before the grant, 0% VAT on homes
- Approvals
- NICEIC approved, F-Gas certified, MCS
- Telephone
- 07833 053749
- Page updated
- 30 October 2026
What happens on the day
Wherever the system can be run before we leave, we run it and check it in operation. Then we explain what was done and answer your questions, and anything that needs attention later is pointed out. The visit takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. If a lane or gateway near Burstow is tight for a van, let us know and we will plan for it.
- First, a chat about the property and your goals for the heating.
- A survey covers heat loss, radiators, hot water and where the outdoor unit could sit.
- We recommend air-to-water or air-to-air and check the grant position.
- Installation follows on the agreed dates.
- We commission it, complete the MCS certificate and show you how to use it.
Before we arrive
- Mention any roof access, ladders or high-level work
- Clear a path to the units and the space around them
- Plan for pets to be kept clear during the visit
Getting a quote
The quickest way to a quote is to send pictures: the room or the existing unit, the outside wall or roof where the outdoor unit sits or would go, and the label on any existing unit. Add the address and what you’d like done, and many jobs can be priced from that.
Advice
Also in Burstow
Fixed-price quotes for air source heat pumps in Burstow
Your quote is based on your property. We consider:
- One-off work versus a regular service cycle
- The equipment or parts the job needs
- What state the existing equipment is in
The pipe route, the height of the units and how we reach them can all change the price. We take each of them into account and give you a fixed price before we start.
Asking for a quote
To help us quote quickly, please include:
- The remote or wall controller showing any error
- A close-up of the unit’s label showing the model number
- Where the property is and what kind of building it is
Getting a quote is straightforward. Send a few details and photos, and we reply the same working day. If we need to see the property first, we book a survey at a time that works for you.
Homes in Burstow and heat pumps
The 2021 Census found about 79% of households in detached or semi-detached houses. Detached and semi-detached houses typically have room for the outdoor unit and a cylinder.
Older homes near Church of St Bartholomew may need extra checks for planning and heat loss before a heat pump is designed. A heat loss calculation decides the size of heat pump your home needs.
Burstow is about 2 miles south-east of Horley, in Surrey. If you need air source heat pumps in Burstow, please call us on 07833 053749 or drop us a line for a fixed-price quote. We work across London and the South East, including Burstow. Burstow is one of 395 towns, villages and districts in Surrey where we work for homes and businesses.
Our nearest recent job to Burstow was on Victoria Road, Horley (RH6), about 2 miles north-west: installing a Daikin multi-split system serving three bedrooms and the living room.
Our engineers cover all of RH6. That includes properties on Church Road, Church Lane and Green Lane and nearby roads. Close to Burstow, our area also takes in Fernhill (1 mile west), Shipley Bridge (1 mile south-west), Keeper's Corner (1 mile east), Copthorne (1 mile south) and Tinsley Green (1 mile south-west). Further out, we also cover Epsom (14 miles north-west), Redhill (6 miles north), Ewell (15 miles north) and Reigate (6 miles north-west).
What’s near Burstow
We fit and service air conditioning in homes and premises around The Shipley Bridge pub, among other places. The closest station to Burstow is Gatwick Airport station, about 1.3 miles west of the centre. Nearby you’ll also find Langley Green Hospital (3.1 miles south-west) and County Mall (3.7 miles south-west). Green spaces nearby include Hedgecourt Lake.
Keeping the system healthy
Looking after it is simple, and it helps at the next service:
- Clear leaves and debris from the outdoor unit
- Leave indoor units unobstructed
- Seal draughts where you can
Once commissioned, we register the installation with MCS and give you the certificate. File it with the warranty documents, as you may need it later.
Let the heat pump run steadily rather than switching it on and off, using the settings agreed at handover.
What you can do yourself, and what needs us
Keep a note of anything odd: an error code, a new noise, a drip, a smell or a change in how well the system heats or cools. It helps us diagnose quickly, and a photo or a short video of the display is even better.
Refrigerant is off limits for anyone without the right qualifications. Under the F-gas rules, engineers need their own qualifications and the company must be certified, and refrigerant lines can cause cold burns. If you suspect a leak, switch the system off and call us.
What a customer said
“Very professional from the initial survey through to installation. The engineer explained everything clearly and the quote was exactly what we paid. Would not hesitate to recommend AirCon Doctor.”
David W., Haywards Heath