Surrey · Heat pump installation
Heat pump installation in Dorking, Surrey
For heat pump installation in Dorking, one call is all it takes, from the first look to sign-off. An F-Gas certified company, NICEIC approved, on Checkatrade.
- Wanting to stop using oil, LPG or gas for heating
- Replacing a combi boiler with a heat pump
- Comparing heat pump types
How we handle air source heat pumps in Dorking
Many air source heat pumps can be installed as permitted development in England, without a planning application. Conditions include a maximum outdoor unit size of 1.5 m³, compliance with MCS 020(a), use for more than cooling alone and a site outside the curtilage of a listed building. We check the rules for your property as part of the survey. The work covers radiator systems, air-to-air heat pumps and homes heated by oil, LPG or gas, and people most often call us about not knowing whether a grant applies and working out whether radiators need upsizing.
Around Dorking, most people asking about heat pumps have a gas boiler now. We survey the heat loss, radiators, hot water and the outdoor unit position, then design and quote.
The records are your system’s health record: a dated account of the work and the readings we took. It makes the next visit quicker and any warranty question simpler, so keep it safe.
- Place
- Dorking (RH4, RH5)
- Region
- Surrey
- Certified
- F-Gas certified, NICEIC approved, MCS
- Costs
- £8,000–£16,000 before the grant, 0% VAT on homes
- Price
- Fixed, in writing
- Phone
- 07833 053749
- Page updated
- 30 October 2026
How it works
The visit has three parts, a bit like a doctor’s appointment: look, put right and sign off. First we check the system or the space against the plan, then the work itself, and finally everything is tested, recorded and explained. The middle part takes longest, which takes anything from a couple of days for air-to-air to the best part of a week for air-to-water with radiator changes. Access to the outdoor unit position is the main thing to tell us about in Dorking.
- We find out about your home and the heating you have now.
- A heat loss survey is carried out, room by room.
- The design covers the heat pump, emitters, hot water and outdoor unit.
- You get a fixed price, with any grant and the VAT set out.
- Then it’s fitted, commissioned and registered with MCS.
Before we arrive
- Clear a path to the units and the space around them
- Let us know if the units are on a roof, a high wall or in a locked area
- Clear access to the fuse board
Get a fixed-price quote
The quickest way to a quote is to send photos: the room or the existing unit, the outside wall or roof where the outdoor unit sits or would go, and the label on any existing unit. Add the address and what you’d like done, and many jobs can be priced from that.
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Dorking questions
Do you cover Dorking for air source heat pumps?
Yes. Dorking is one of the places we cover. Tell us a little about the job and we’ll take it from there.
Will a heat pump in Dorking need planning permission?
It depends on the property. There’s a conservation area, the Dorking Conservation Area, close to central Dorking. Heat pumps on houses are often permitted development, but listed buildings need consent and conservation areas restrict outdoor units facing a road. Where it’s needed, we check with Mole Valley council, which is typically the planning authority for Dorking.
Does servicing affect my warranty?
Check the manufacturer’s terms. Some manufacturers make regular servicing by a qualified engineer a condition of the warranty, so it’s worth checking. Keep every service record either way.
Do you work on commercial properties?
Yes. From a single let flat to offices, shops and public buildings, we work the same way: survey or diagnosis, a fixed price and proper paperwork.
Who has to arrange F-Gas leak checks?
The F-gas rules share it between the equipment’s operator and the engineers who work on it. How often depends on the size of the refrigerant charge in tonnes of CO2 equivalent: at least every 12 months from 5 tCO2e, and every 6 months from 50 tCO2e.
Is there VAT on a heat pump?
Not on a home installation at the moment: until 31 March 2027 the rate is 0% in residential accommodation, then 5%. Businesses and hotels pay the standard rate, and with air-to-air we confirm the VAT on the quote. This is general information, not tax advice.
Can I get a grant for an air-to-air heat pump?
Only in limited cases, with a grant of £2,500. It has to replace the fossil-fuel heating, meet the full heating demand, be fitted by an MCS certified installer, and be in a home.
Why deal with it now?
Permitted development rules can change, and conditions vary between properties. We look at the planning position early, so there are no surprises covering listed buildings, conservation areas and any Article 4 direction. Planning ahead in Dorking avoids waiting during a hot spell.
Homes, offices, shops and public buildings are all priced the same way: what’s needed, how we reach it, the parts and the labour. Call for a fixed-price quote and we’ll explain each part.
What you get with us
- A site survey and a fixed-price quote
- A reply the same working day
- NICEIC approved for electrical work
- One contact for properties across the South East and London
What a heat pump looks like in Dorking
Dorking is about 21 miles from central London, well within the area we cover from our base in East Grinstead.
With Polesden Lacey about 2.7 miles north-west, it’s worth asking whether your own home is listed before planning a heat pump.
Dorking is about 10 miles north-west of Crawley, in Surrey. Our engineers cover Dorking for air source heat pumps and across the rest of Surrey. Dorking is one of 395 towns, villages and districts in Surrey we cover for homes and businesses. The nearest of our city pages is Reigate, around 6 miles from Dorking.
One of our recent jobs in Dorking was on South Street (RH4): installing two Panasonic wall-mounted units: one in the main treatment room and one in the reception and waiting area.
With the A24 and A25 close by, Dorking is simple for us to get to for visits of every kind. If your postcode is in RH4 and RH5, the property is within reach. If you’re just outside Dorking, we cover Pixham (1 mile north-east), North Holmwood (1 mile south), Westhumble (2 miles north), Westcott (2 miles west) and Blackbrook (2 miles south-east). Larger places within reach include Guildford (11 miles west), Woking (12 miles north-west), Epsom (8 miles north) and Horley (8 miles south-east).
Landmarks near Dorking
Typical jobs here are in properties near The Wheatsheaf Public House, The Ashcombe School and Deepdene Terrace. Nearby too are The Ashcombe School (0.6 miles north) and Pippbrook House (0.5 miles north). For rail, the closest station is Dorking Deepdene station, about 0.6 miles north. Other landmarks nearby include Mesolithic Museum (3.9 miles south-west) and Headley Court (4.8 miles north-east). For a walk, there’s Reigate Heath and Box Hill.
Other services in Dorking
What we are called out for in Dorking
Homes with electric heating sometimes look at heat pumps as an alternative. The survey tells you whether it’s practical and what’s involved, and we explain the grant position for your home.
Keep an eye out for these signs:
- Comparing heat pump types
- Finding a place for the outdoor unit
- A boiler that is getting old
Live in one of the older houses around Church of St Paul? Expect the survey to look closely at heat loss and at the building’s planning status.
What to look for in a quote
- Proof of F-Gas company certification
- Whether the quote is a fixed price
- Whether the electrical work is done by a registered contractor, such as NICEIC approved
When something else is needed
To be straight with you, some problems need a different answer:
- A grant for a home that does not meet the scheme rules
- Formal advice on VAT for your situation
- Insulation work, such as loft or cavity wall insulation
Not sure which it is? You can ring 07833 053749 or send an email and we will tell you honestly before you book.
Parts of the system we cover
- Radiator systems
- Underfloor heating
- Hot water cylinders
- Homes heated by oil, LPG or gas
- Air-to-air heat pumps
- Air-to-water heat pumps
From one of our customers
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager