Kent · Heat pump installation
Heat pump installation in Broad Street, Kent
We cover Broad Street for heat pump installation. A look at the job first, a fixed-price quote and written records at the end.
- Checking eligibility for a heat pump grant
- Deciding which kind of heat pump suits the home
- Working out where a cylinder could go
The process
Each visit runs to the same pattern: agree the plan on site, put the dust sheets down, carry out the job, test what we have done and explain it all to you. The visit itself takes a few days for most air-to-water installations, with air-to-air systems often quicker. We plan the trip to Broad Street around you.
- You tell us about the home and what you want from a heat pump.
- A survey covers heat loss, radiators, hot water and where the outdoor unit could sit.
- You get our view on the right type for the house, and on whether the Boiler Upgrade Scheme applies.
- Installation follows on the agreed dates.
- We commission it, complete the MCS certificate and show you how to use it.
Preparing for the visit
- Clear access to the fuse board
- Give us access to the outside wall, roof or yard where the outdoor unit sits
- Let us know if the units are on a roof, a high wall or in a locked area
Getting a quote
Photos are enough for some jobs; others need a visit first. Bigger systems, commercial sites and awkward pipe routes are normally surveyed on site. Either way, you get a fixed price before any work is booked.
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Air source heat pumps for homes and businesses in Broad Street
An air-to-water heat pump heats water to a lower temperature than a typical boiler, so radiators may need to be larger to give out the same heat. The survey shows which rooms are fine and which need changes and anything that needs changing is in the quote. We’re often asked to deal with replacing a combi boiler with a heat pump and plans to switch to electric heating with a heat pump, on underfloor heating, air-to-air heat pumps and hot water cylinders.
Space for an outdoor unit is rarely an issue near Broad Street, so the design focuses on heat loss and radiators.
Refrigerant work is written up in the F-Gas records: what was done, the refrigerant type and any amount added or recovered. Keep the records with the manual and the warranty documents, ready for the next service or a warranty query.
- Location
- Broad Street (ME17)
- Region
- Kent
- Approvals
- NICEIC and F-Gas, MCS
- Pricing
- Fixed after a survey or photos
- Response
- Same working day
- Guide price
- £8,000–£16,000 before the grant, 0% VAT on homes
- Phone
- 07833 053749
- Updated
- 30 October 2026
What a heat pump looks like in Broad Street
About 43% of homes in and around Broad Street date from 1945 to 1972, according to VOA council tax data, and the 2021 Census found about 78% of households in detached or semi-detached houses. Whether the walls and loft have been insulated makes a real difference to the heat pump size for homes of that period. Finding room for the outdoor unit and a cylinder is seldom a problem in homes like these. Broad Street’s centre is no more than about a third of a mile from the Hollingbourne Broad Street Conservation Area. On the National Heritage List, around 8 entries fall within 0.5 miles of the middle of Broad Street; The Old House (grade II) is one. For a heat pump, permitted development does not apply within the grounds of a listed building, and in a conservation area the outdoor unit cannot go on a wall or roof facing a road, so we check with Maidstone council, usually the planning authority here where needed.
Historic houses such as Leeds Castle, about 2.3 miles south, are a reminder that listed homes need consent before a heat pump goes in. A heat loss calculation decides the size of heat pump your home needs.
Broad Street is about 4 miles east of Maidstone, in Kent. Broad Street gets the same approach as every job we take on: a look at the job first, a fixed-price quote and written records at the end. Our area takes in 922 places across Kent. The nearest of our city pages is Bromley, around 28 miles from Broad Street.
All of ME17 is covered. Streets in the area include Broad Street Hill and Pilgrims Way, all of which are in our area. Nearby, we also cover air source heat pumps in Hucking (1 mile north-east), Hollingbourne (1 mile south-east), Eyhorne Street (1 mile south), Ashbank (2 miles south) and Bicknor (2 miles north-east). Larger places within reach include Maidstone (4 miles west), Ashford (14 miles south-east), Sittingbourne (6 miles north-east) and Gravesend (15 miles north-west).
What’s near Broad Street
Typical jobs here are in properties near Hook and Hatchet pub and White Horse Wood and the streets around them. The nearest railway station is Hollingbourne station, roughly 1.1 miles south of the centre. Other landmarks nearby include Leeds Castle (2.3 miles south) and KIMS hospital (2.9 miles west). For a walk, there’s Detling Hill.
Common questions in Broad Street
Do you cover smaller places like Broad Street?
Yes, smaller places are covered as well as towns. We are based in East Grinstead and plan each visit so the job can be finished in one trip where possible.
Does the Boiler Upgrade Scheme cover homes in Broad Street?
Yes, if the home and the heat pump meet the scheme’s rules: Broad Street is in England, where it applies. The amount depends on the type of heat pump, and the survey confirms which applies. We hold MCS certification, so the application is ours to make for you.
Will my radiators work with a heat pump?
We find out during the survey. Rooms where the radiator is big enough stay as they are and any changes are in the quote.
Can I fit air conditioning or a heat pump myself?
No, not the refrigerant side. The F-gas rules require certified companies and qualified engineers for it, and a new circuit is notifiable under Part P unless a registered electrician, such as a NICEIC approved contractor, does it.
Should I choose air-to-water or air-to-air?
Air-to-water feeds your central heating and hot water, while air-to-air warms and cools rooms directly. With air-to-air, hot water needs another source and the survey helps decide.
Do you have a 24/7 line?
Yes, any time. For anything urgent, such as a system failing in a server room or water leaking from a unit, ring our 24/7 line and we’ll tell you what to do first.
Will you work on another installer’s system?
Yes. We look at it first and tell you what we find, including any issues with how it was fitted. Any work is priced before it goes ahead.
Landlords, agents and facilities managers
Landlords, letting agents and managing agents book us, not only the people who live or work in the property. Tell us who the contact on site is and who should receive the paperwork, and we will keep everyone informed.
Managing agents often deal with us directly. Tell us the property, the work and the access arrangements and we’ll come back with a fixed-price quote.
What affects the quote in Broad Street
The survey or diagnosis tells us what the work involves. We look at:
- The distance and route between the indoor and outdoor units
- What we find on the survey or diagnosis
- The type of system, from a single split to a larger system
What you pay depends on the system and the number of rooms or units, how easy the units are to reach and what the work involves. You get a fixed price before work begins, so there are no surprises.
What to send for a quote
Photos let us diagnose from a distance. The most useful are:
- Any previous service or F-Gas records
- The remote or wall controller showing any error
- The postcode and whether it’s a home, flat or business
Every quote starts with a look at the job, from a site survey or, where the job is straightforward, from photos and measurements. After that, we send a fixed price so you know the cost before we begin.
Nearby places to Broad Street
What else we do in Broad Street
Honest limits
A few issues sit outside what this work can do:
- Draught-proofing and insulation upgrades
- Tax rulings, which only HMRC can give
- A grant for a home that does not meet the scheme rules
If in doubt, call 07833 053749 or write to us at info@aircondoctor.co.uk and we’ll say what we think before you book.
Parts of the system we cover
- Air-to-air heat pumps
- Hot water cylinders
- Homes heated by oil, LPG or gas
- Underfloor heating
- Air-to-water heat pumps
- Radiator systems
A customer’s words
“Very professional from the initial survey through to installation. The engineer explained everything clearly and the quote was exactly what we paid. Would not hesitate to recommend AirCon Doctor.”
David W., Haywards Heath