Surrey · Heat pump installation
Heat pump installation in Box Hill, Surrey
F-Gas certified and NICEIC approved, we cover Box Hill for MCS certified installation of air source heat pumps for heating and hot water, with the Boiler Upgrade Scheme grant applied for. A fixed price before work begins, and a 24/7 emergency line.
- Ageing boilers that will need replacing
- Not knowing whether a grant applies
- Deciding which kind of heat pump suits the home
How the visit works
Everything the job needs comes with us, from tools and test equipment to ladders and dust sheets. You only need to give us clear access to the units, or their planned positions, and to the fuse board. The visit takes from a couple of days to around a week, depending on the system and how much of the heating changes. Photos of the room and the outside of the property help us plan a visit to Box Hill.
- First, a chat about the property and your goals for the heating.
- A survey covers heat loss, radiators, hot water and where the outdoor unit could sit.
- You get our view on the right type for the house, and on whether the Boiler Upgrade Scheme applies.
- The system is installed and connected to the controls.
- After commissioning, you get the MCS certificate and a handover.
Preparing for the visit
- Make sure we can reach the outdoor unit, or where it will go
- Clear access to the fuse board
- Let us know if the building has a permit or sign-in process
Get a fixed-price quote
For air source heat pumps in Box Hill, call us on 07833 053749 or send an email. Let us know the type of property and what you need, plus some photos if they’re to hand. Enquiries get a reply the same working day.
Advice
How we handle air source heat pumps in Box Hill
Until 31 March 2027, a heat pump installed in residential accommodation carries 0% VAT, with 5% from 1 April 2027. That follows HMRC Notice 708/6, and it doesn’t apply to businesses. For air-to-air systems, we confirm the VAT on your quote. This is general information, not tax advice. The work covers radiator systems, air-to-water heat pumps and air-to-air heat pumps, and the jobs we see most are no space for a hot water cylinder and checking whether planning permission is needed.
Space for an outdoor unit is rarely an issue near Box Hill, so the design comes down to heat loss, radiators and hot water.
Some manufacturers make regular servicing by a qualified engineer a condition of their warranty. Where yours does, a regular service with us keeps that side in order, and every service is written up.
- Location
- Box Hill (KT20)
- Region
- Surrey
- Typical price
- £8,000–£16,000 before the grant, 0% VAT on homes
- Price
- A fixed-price quote up front
- Credentials
- NICEIC and F-Gas, MCS
- Call
- 07833 053749
- Updated
- 30 October 2026
Nearby places to Box Hill
More services for Box Hill
Keeping the system healthy
Once we have finished, these simple steps help:
- Keep to regular servicing
- Clear leaves and debris from the outdoor unit
- Seal draughts where you can
After commissioning, the installation is registered under MCS and you receive the certificate. Keep it with the manufacturer’s paperwork for future reference.
Keep radiators and indoor units unobstructed, as the system relies on them giving out heat.
When it’s something else
A few issues sit outside what this work can do:
- Disconnecting or servicing a gas boiler
- Getting planning permission or listed building consent on your behalf
- Insulation work, such as loft or cavity wall insulation
If in doubt, phone 07833 053749 or write to us at info@aircondoctor.co.uk and we will say what we think.
What we work on in Box Hill
- Underfloor heating
- Homes heated by oil, LPG or gas
- Air-to-water heat pumps
- Hot water cylinders
- Radiator systems
- Air-to-air heat pumps
Signs you need air source heat pumps in Box Hill
When a home is being extended or renovated, it’s a good moment to look at heat pumps. Pipework, radiators and space for a cylinder are easier to plan while work is going on.
These are the situations we see most often:
- Checking emitters for a heat pump
- Plans to switch to electric heating with a heat pump
- Choosing between air-to-water and air-to-air
For a home near Betchworth station, the survey looks at whether an air-to-water or air-to-air heat pump suits better.
What your quote should include
- Proof of F-Gas company certification
- Exactly what the price includes, from supply and fitting to commissioning
- Which VAT rate the quote uses, and why
Air source heat pumps around Box Hill
The last census (2021) found about 67% of households in detached or semi-detached houses. Finding room for the outdoor unit and a cylinder is seldom a problem in homes like these. At about 19 miles from central London, Box Hill sits inside the area we cover across London and the South East.
Period properties close to St. Andrew's Church can suit a heat pump, though insulation and any heritage protection are checked first.
Box Hill is about 2 miles north-east of Dorking, in Surrey. Anywhere in KT20, we can help with air source heat pumps. Across Surrey, we cover 395 places, Box Hill among them.
The closest recent job we can point to from Box Hill was on South Street, Dorking (RH4), about 2 miles south-west: installing two Panasonic wall-mounted units: one in the main treatment room and one in the reception and waiting area.
Work in KT20 follows the same survey, fixed-price quote and written records as everywhere else we cover. From Boxhill Road, Usherwood Close and Fort Road to the smaller roads in between, the whole area is covered. Places around Box Hill that are also on our list: Betchworth (1 mile south-east), Brockham (1 mile south), Buckland (1 mile south-east), Strood Green (2 miles south) and Headley (2 miles north). We also work in nearby towns such as Guildford (12 miles west), Woking (13 miles west), Epsom (6 miles north) and Horley (7 miles south-east).
Near you in Box Hill
We fit and service air conditioning in homes and premises around Brockham Limeworks, among other places. For rail, the closest station is Betchworth station, roughly 0.8 miles east. Other landmarks nearby include Headley Court (2.8 miles north) and Reigate Priory Museum (3.6 miles east). Open spaces near Box Hill include Colley Hill and Reigate Heath.
Box Hill: your questions answered
Is Box Hill in your area for air source heat pumps?
Yes. Box Hill is one of the places we cover. Tell us a little about the job and we will take it from there.
Will you come out to Box Hill?
Yes, and the size of the place makes no difference to how we work. We are based in East Grinstead and plan each visit so the job can be finished in one trip where possible.
Which brands do you work with?
The main ones, including Mitsubishi Electric, Daikin, Fujitsu, Panasonic, Toshiba, LG, Samsung, Mitsubishi Heavy Industries and Hitachi. For a new system, we suggest the make and model that suit the property and tell you why.
Can I do any of the installation myself?
Not the refrigerant work. The F-gas rules require certified companies and qualified engineers for it, and a new electrical circuit is notifiable building work unless a registered competent person does it.
How much VAT is charged on a heat pump in a home?
For homes, currently none: until 31 March 2027 the rate is 0% in residential accommodation, then 5%. The relief is not available to businesses, and with air-to-air we confirm the VAT on the quote. This is general information, not tax advice.
Am I eligible for a heat pump grant?
We confirm eligibility at the survey stage. There’s one grant per property, you can’t get one to replace a low-carbon system, and hybrids are excluded and other conditions apply.
Do you offer maintenance contracts?
Yes. Maintenance contracts are part of what we do, with visits at the interval your system and the manufacturer need. Each visit is recorded, with F-Gas records where refrigerant work is involved.
From one of our customers
“Excellent service from start to finish. Two wall-mounted units installed in our home. Clean, tidy work: they protected all the floors and left no mess. The systems work brilliantly. Would highly recommend.”
Sarah M., East Grinstead