Kent · Heat pump installation
Air Source Heat Pumps in Bockhanger
Our engineers work in Bockhanger on MCS certified installation of air source heat pumps for heating and hot water, with the Boiler Upgrade Scheme grant applied for. A look at the job first, a fixed-price quote and written records at the end.
- Replacing a combi boiler with a heat pump
- Finding a place for the outdoor unit
- A boiler that’s getting old
The process
The visit has three parts, a bit like a doctor’s appointment: look, put right and sign off. First we check the system or the space against the plan, then we do the work, and finally we test, record and explain. Most of the time goes on the middle part, which takes anything from a couple of days for air-to-air to the best part of a week for air-to-water with radiator changes. Seeing the property in pictures first helps us plan the trip to Bockhanger.
- We talk through your home, your current heating and what you want from a heat pump.
- The survey measures heat loss room by room and looks at radiators, hot water and the best spot for the outdoor unit.
- We send a fixed-price quote that shows the equipment, the grant position and the VAT.
- We fit the outdoor unit and connect it to the heating, hot water and controls.
- Once it’s running correctly, the MCS certificate is issued and we show you the settings.
How to prepare
- Make sure we can reach the consumer unit or fuse board
- Mention any parking restrictions near the property
- Name a contact who can meet us at the agreed time
How to get a quote
Photos are enough for some jobs; others need a visit first. Bigger systems, commercial sites and awkward pipe routes are normally surveyed on site. Either way, you get a fixed price before any work is booked.
Related advice
Air source heat pumps for homes and businesses in Bockhanger
Every installation starts with a heat loss survey. It shows how much heat each room needs on a cold day, so the heat pump and the radiators or indoor units can be sized properly. Sizing by rule of thumb is not good enough. If the problem is questions about where the outdoor unit can go and comparing heat pump types, we can help.
Older homes around Bockhanger can be draughty or have solid walls, which a heat loss calculation will show. Sometimes insulation first is the better investment.
For a fault on a system that may still be under warranty, send us the make, model and installation date. We’ll explain how the manufacturer’s terms are likely to apply before anything chargeable is done.
- Location
- Bockhanger (TN24, TN25)
- Wider area
- Kent
- Certified
- NICEIC and F-Gas, MCS
- Prices
- £8,000–£16,000 before the grant, 0% VAT on homes
- Quotes
- Fixed, in writing
- Telephone
- 07833 053749
- Checked
- 30 October 2026
Also near Bockhanger
Also in Bockhanger
Fixed-price quotes for air source heat pumps in Bockhanger
A fixed price needs a few facts first. We look at:
- What we find on the survey or diagnosis
- The electrical supply and whether a new circuit is needed
- Whether it’s a simple split or a larger system
The price reflects the work, not guesswork. That’s why every job is looked at first, and why the quote is fixed before any work starts.
What to send for a quote
Good photos often save a visit. Try to include:
- The remote or wall controller showing any error
- A few photos of the room and the wall the unit is on, or will go on
- The postcode and whether it’s a home, flat or business
Photos are the fastest route to a quote: the inside and outside of the property where the work is, plus the rating plate of any unit already there. Add the address and what you’d like done, and simple jobs can often be priced without a visit.
After we’ve gone
Aftercare is straightforward, and it makes the next visit easier:
- Diary the next service
- Know the servicing conditions in your warranty
- Let the heat pump run steadily, as set up at handover
If you were eligible for a grant, we handle the application and keep you updated since the grant goes through the installer.
Keep radiators and indoor units unobstructed so the heat can get into the room.
Your questions about air source heat pumps in Bockhanger
Is Bockhanger within the area you cover?
Yes, smaller places are covered as well as towns. We are based in East Grinstead and plan each visit so the job can be finished in one trip where possible.
Is planning permission needed for a heat pump in Bockhanger?
That depends on the building and where the outdoor unit goes. Central Bockhanger sits inside a conservation area. A heat pump on a house can be permitted development if it meets the conditions, including the MCS noise check, but not within the grounds of a listed building, and in a conservation area the outdoor unit cannot face a road. Where necessary, we check with the planning department at Ashford council, usually the authority for Bockhanger.
Who is responsible for leak checks?
The operator of the equipment, working with qualified engineers. Larger systems need regular checks: at least every 12 months from 5 tCO2e and every 6 months from 50 tCO2e. We’ll work out which band applies to yours.
Can landlords and managing agents book you?
Yes. From a single let flat to offices, shops and public buildings, we work the same way: a look first, a fixed-price quote and written records.
What accreditations do you have?
We hold F-Gas company certification, which the law requires for any business working on refrigerant. We are also NICEIC approved, MCS certified for heat pumps and Checkatrade members.
Do you offer emergency call-outs?
Yes. For anything urgent, such as a system failing in a server room or water leaking from a unit, ring our 24/7 line and we will agree what happens next.
What VAT do I pay on a heat pump?
Not on a home installation at the moment: HMRC zero-rates heat pumps installed in residential accommodation until 31 March 2027, and 5% applies after that. Businesses and hotels pay the standard rate, and for air-to-air systems we confirm the VAT on your quote. This is general information, not tax advice.
Rented and managed buildings
When the building owner and the occupier are different, it’s worth checking the agreement for who looks after the system. We can quote either party and send the records to whoever needs them.
Landlords, letting agents and managing agents book us, not only the people who live or work in the property. Tell us who the contact on site is and who should receive the paperwork, and we’ll keep everyone informed.
What a heat pump looks like in Bockhanger
About 40% of homes in Bockhanger and the neighbourhoods around it date from 1945 to 1972, according to the Valuation Office Agency’s council tax figures, and the last census (2021) found about 64% of households in detached or semi-detached houses. Whether the walls and loft have been insulated makes a real difference to the heat pump size for homes of that period. Finding room for the outdoor unit and a cylinder is seldom a problem in homes like these.
Period properties close to Church of St Mary can suit a heat pump, though insulation and any heritage protection are checked first. With Godinton House about 2.1 miles west, it’s worth asking whether your own home is listed before planning a heat pump.
Bockhanger is about 2 miles north of Ashford, in Kent. Anywhere in TN24, our engineers can take on air source heat pumps. In Kent alone we list 922 places, and Bockhanger is one. Eastbourne, roughly 37 miles off, has its own page on this site.
We cover homes and businesses on Park Road, York Road and Tudor Road and the roads around them. If your postcode is in TN24 and TN25, the property is within reach. Nearby, we also cover air source heat pumps in Kennington (1 mile north-east), Potters Corner (1 mile north-west), Godinton (2 miles south-west), Ashford (2 miles south) and Boughton Lees (2 miles north-east). Larger places within reach include Canterbury (12 miles north-east), Sittingbourne (14 miles north-west), Folkestone (14 miles south-east) and Whitstable (15 miles north-east).
Near you in Bockhanger
Typical jobs here are in properties near Towers School and Sixth Form Centre, Towers School and Sixth Form Centre and Ashford Warren and Hoads Wood and the streets around them. Bockhanger’s nearest station is Ashford International station, roughly 1.5 miles south of the centre. Other landmarks nearby include County Square (1.2 miles south) and William Harvey Hospital (2.2 miles south-east). Green spaces nearby include Hatch Park.
From one of our customers
“Excellent service from start to finish. Two wall-mounted units installed in our home. Clean, tidy work: they protected all the floors and left no mess. The systems work brilliantly. Would highly recommend.”
Sarah M., East Grinstead