Kent · Heat pump installation
Heat pump installation in Folkestone, Kent
F-Gas certified and NICEIC approved, we cover Folkestone for air source heat pumps. Fixed-price quotes and a 24/7 emergency line.
- Questions about where the outdoor unit can go
- Comparing heat pump types
- Moving away from fossil-fuel heating
How it works
Each visit runs to the same pattern: agree the plan on site, put the dust sheets down, do the work, test what we’ve done and talk you through it. The visit itself takes anything from a couple of days for air-to-air to the best part of a week for air-to-water with radiator changes. A visit in Folkestone is booked for a time that suits you.
- First, a chat about the property and your goals for the heating.
- We survey for heat loss and look at radiators, cylinder space and outdoor unit options.
- You get our view on the right type for the house, and on whether the Boiler Upgrade Scheme applies.
- We install the heat pump and connect it up.
- We commission it, complete the MCS certificate and show you how to use it.
Preparing for the visit
- Mention any roof access, ladders or high-level work
- Arrange for someone to be there to let us in
- Find the manual or the paperwork for the system, if you have it
Get a fixed-price quote
Here’s what helps us quote: where the property is and what kind of building it is, a few photos, the brand and model of anything already fitted and anything you’ve noticed, such as an error code or a noise. Once you have those, call 07833 053749 or drop us a line.
Related advice
How we handle air source heat pumps in Folkestone
An air-to-water heat pump costs £8,000–£16,000 (0% VAT on homes), before the grant. The Boiler Upgrade Scheme can provide £7,500 towards an eligible air-to-water system in England and Wales and the installer makes the application. Eligibility depends on the property, so we confirm it before anything is agreed. The work covers homes heated by oil, LPG or gas, air-to-water heat pumps and radiator systems, and people most often call us about deciding on the outdoor unit position and checking eligibility for a heat pump grant.
In a town like Folkestone, most heat pump enquiries are for houses heated by a gas boiler. A survey looks at heat loss, radiators, the hot water cylinder and where the outdoor unit can go, then design and quote.
Refrigerant work is written up in the F-Gas records: the work carried out, the refrigerant involved and the quantities. File them with the system’s paperwork, ready for the next service or a warranty query.
- Location
- Folkestone (CT20, CT19, CT21)
- Wider area
- Kent
- Price guide
- Air-to-water £8,000–£16,000 before any grant (0% VAT for homes)
- Pricing
- Fixed after a survey or photos
- Certified
- NICEIC and F-Gas, MCS
- Replies
- We reply the same working day
- Call
- 07833 053749
- Reviewed
- 30 October 2026
Also in Folkestone
When it’s something else
An honest diagnosis matters more to us than a booking, so here’s what air source heat pumps won’t do:
- Tax advice on your own circumstances
- Insulation work, such as loft or cavity wall insulation
- Grants for hybrid systems or replacements of low-carbon systems
Not sure which it is? You can give us a ring on 07833 053749, or email if that’s easier and we will tell you honestly.
Where we work
- Air-to-water heat pumps
- Hot water cylinders
- Underfloor heating
- Homes heated by oil, LPG or gas
- Air-to-air heat pumps
- Radiator systems
System by system
VAT on heat pumps
This is general information, not tax advice.
Heat loss surveys
A heat loss survey measures how much heat each room loses on a cold day. It’s the basis for sizing the heat pump and the radiators.
Your questions about air source heat pumps in Folkestone
Does sea air affect air conditioning in Folkestone?
It can. Folkestone is within about 1 mile of the coast, and salt air speeds up corrosion on outdoor units. The outdoor unit position, its fixings and regular servicing all help near the sea.
Is the heat pump grant available in Folkestone?
Folkestone is covered, as the scheme runs across England and Wales. It gives £7,500 towards an air-to-water or ground source heat pump, or £2,500 towards an air-to-air heat pump that replaces the fossil-fuel heating and meets the whole home’s heating need. We hold MCS certification, so the application is ours to make for you.
Do you protect the property while you work?
Floors and furniture near the work are covered with dust sheets before we start, and we tidy up as we go. Before we leave, we clear up and run through the work with you.
Will you work on another installer’s system?
Yes. We start with a proper look and tell you honestly what we find, including any issues with how it was fitted. Any work is priced before it goes ahead.
Will my radiators work with a heat pump?
It varies from room to room. The survey compares each radiator with the room’s needs and the quote shows what’s needed.
How soon will you get back to me?
You will hear from us the same working day. For a breakdown that cannot wait, call our 24/7 emergency line.
Will skipping a service affect the warranty?
Check the manufacturer’s terms. Some manufacturers make regular servicing by a qualified engineer a condition of the warranty, so check the terms or ask us. Keep every service record either way.
Homes in Folkestone and heat pumps
Folkestone lies within about 1 mile of the sea. Salt air is hard on outdoor units, so a heat pump near the sea needs a sensible position and regular checks, and some models offer corrosion protection for coastal sites. About 54% of homes in the Folkestone area were built before 1919, according to the Valuation Office Agency’s council tax figures, and the 2021 Census found about 50% of households live in flats. Period properties can still suit a heat pump, but the design has to start from accurate heat loss figures. In flats, space for an outdoor unit and a cylinder can be limited, and the lease and freeholder come into it, so air-to-air is sometimes the better fit. Folkestone’s centre is no more than about a third of a mile from the Folkestone Conservation Area. Draw a one-mile circle round the middle of Folkestone and it takes in 2 conservation areas. Historic England lists about 5 buildings and structures within half a mile of the centre of Folkestone, including Church of the Holy Trinity (grade II*). That affects heat pumps: listed buildings need consent, and conservation areas limit where the outdoor unit can go under permitted development. Where necessary, we check with the local planning authority (normally Folkestone and Hythe council).
Historic houses such as Acrise Place, about 3.9 miles north, are a reminder that listed homes need consent before a heat pump goes in. Homeowners near Folkestone Central station often ask whether a heat pump can take over from the boiler, and the heat loss survey answers that.
Folkestone is in Kent. Our engineers cover Folkestone for air source heat pumps and across the rest of Kent. Our list for Kent has 922 entries and Folkestone is among them. The nearest of our city pages is Eastbourne, around 43 miles from Folkestone.
Main roads around Folkestone include the A259 and A260, which makes travel easy. Postcode districts we cover here: CT20, CT19 and CT21. Nearby, we also cover air source heat pumps in Cheriton (1 mile west), Sandgate (1 mile south-west), Hawkinge (2 miles north), Arpinge (2 miles north-west) and Seabrook (2 miles west). Further out, we also cover Ashford (14 miles west), Canterbury (14 miles north), Dover (7 miles north-east) and Deal (13 miles north-east).
Landmarks near Folkestone
Typical jobs here are in properties near The Park Inn Hotel, Lower Leas Coastal Park and The Harvey Grammar School. There’s a railway station in Folkestone itself: Folkestone Central station. Nearby you’ll also find Folkestone Museum (0.7 miles south-east) and Folkestone Castle (1 mile north). For a walk, there’s Sugar Loaf Hill.
What happens if it’s left?
Replacing a boiler in a hurry when it breaks leaves little time to consider a heat pump. Surveying and designing in advance means the system is sized right and any grant is applied for before you need the heat. Dealing with it now is normally simpler than a breakdown later.
The cost depends on the type of system and how many units are involved, how easy the units are to reach and the parts and time the job needs. You get a fixed price before we start, so you know where you stand.
Why book with us
- A site survey and a fixed-price quote
- Emergency calls taken 24/7
- Enquiries answered the same working day
- Diagnosis first, then a fixed price
Take a look at what air conditioning costs and how to check a contractor.
A customer’s words
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager