Essex · Heat pump installation
Heat pump installers in Basildon
We cover Basildon for MCS certified installation of air source heat pumps for heating and hot water, with the Boiler Upgrade Scheme grant applied for. A look at the job first, a fixed-price quote and written records at the end.
- Plans to switch to electric heating with a heat pump
- Checking whether planning permission is needed
- Radiators that may be too small for a heat pump
Air source heat pumps in Basildon
A £2,500 grant is available for some air-to-air heat pumps, with conditions. The system must replace the existing fossil-fuel heating and meet the home’s full heating demand, it must be installed by an MCS certified installer, and it must be in a home, so an add-on next to a boiler is not eligible. The work covers hot water cylinders, air-to-water heat pumps and underfloor heating, and the jobs we see most are wanting to stop using oil, LPG or gas for heating and comparing heat pump types.
A place the size of Basildon has homes of every age, and the age of a home matters a lot for a heat pump. Every design starts with a room-by-room heat loss calculation, so the system is sized for your home and not guessed.
For a fault on a system that may still be under warranty, send us the make, model and installation date. We will tell you how the manufacturer’s warranty is likely to apply before anything chargeable is done.
- Place
- Basildon (SS16, SS15, SS14, SS13)
- Wider area
- Essex
- Pricing
- Fixed-price quote after a site survey
- Accreditations
- NICEIC approved, F-Gas certified, MCS
- Replies
- We reply the same working day
- Price guide
- Air-to-water £8,000–£16,000 before any grant (0% VAT for homes)
- Phone
- 07833 053749
- Page updated
- 30 October 2026
How the visit works
You don’t need to do much on the day. Someone needs to let us in and show us the units, or where they’re going, and we take it from there. At the end, we tidy up and run through the work with you. Parking and access to the outside wall or roof are the main things to plan for a job in Basildon.
- It starts with a conversation about the home, the existing heating and your plans.
- The survey measures heat loss room by room and looks at radiators, hot water and the best spot for the outdoor unit.
- You get a fixed-price quote, with any grant you are eligible for and the VAT explained.
- We fit the outdoor unit and connect it to the heating, hot water and controls.
- Once it’s running correctly, the MCS certificate is issued and we show you the settings.
Getting ready for the visit
- Name a contact who can meet us at the agreed time
- Have the make and model of any existing unit to hand
- Tell us about parking and loading
Get a fixed-price quote
To help us quote: the address and the type of property, photos of the rooms or units, the brand and model of anything already fitted and anything you’ve noticed, such as an error code or a noise. Then give us a ring on 07833 053749, or email if that’s easier.
Advice
After we have gone
So the system stays in good health:
- Clear leaves and debris from the outdoor unit
- Keep to regular servicing
- Find out the grant position at the survey
Equipment warranties come from the manufacturer. We go through the conditions with you, including any servicing they ask for.
Book a service every year. Check the manufacturer’s terms, as they may include servicing conditions.
What you can do yourself, and what needs us
Before you call us about a fault, a few checks can save a visit: check the mode, the set temperature, the remote’s batteries and the breaker. If a breaker trips again after you reset it, leave it off and ring us on 07833 053749 or fill in the contact form.
Keep a note of anything odd: error codes, noises, drips, smells or a drop in performance. It helps us diagnose quickly, and a photo or a short video of the display is even better.
Towns and villages near Basildon
What else we do in Basildon
What air source heat pumps cannot fix
An honest diagnosis matters more to us than a booking, so here’s what air source heat pumps will not do:
- Getting planning permission or listed building consent on your behalf
- Any gas work on the existing boiler
- Insulation work, such as loft or cavity wall insulation
If in doubt, call 07833 053749 or email us and we’ll say what we think before booking.
Where we work
- Radiator systems
- Air-to-air heat pumps
- Hot water cylinders
- Underfloor heating
- Homes heated by oil, LPG or gas
- Air-to-water heat pumps
Your questions about air source heat pumps in Basildon
Do you cover Basildon for air source heat pumps?
We do: Basildon falls inside our working area. Get in touch with the details and we reply the same working day.
Will a heat pump in Basildon need planning permission?
There’s no single answer: the building and the outdoor unit position decide it. The half-mile around the middle of Basildon holds about 3 listed buildings and structures. A heat pump on a house can be permitted development if it meets the conditions, including the MCS noise check, but not within the grounds of a listed building, and in a conservation area the outdoor unit cannot face a road. Where needed, we check with the local planning authority (for Basildon, usually Basildon council).
What’s the price of a heat pump installation?
An air-to-water heat pump costs £8,000–£16,000 (0% VAT on homes) before the grant. Eligible homes in England and Wales can get £7,500 through the Boiler Upgrade Scheme, and we confirm eligibility before you commit.
Do you provide F-Gas records?
Yes. Each visit is written up, and any work on the refrigerant circuit goes in the F-Gas records. File them with the system’s paperwork.
Do I need to service the system to keep the warranty?
For some brands, yes. Send us the make and model and we’ll tell you what the manufacturer expects and stick to the interval they set.
How much VAT is charged on a heat pump in a home?
For homes, currently none: HMRC zero-rates heat pumps installed in residential accommodation until 31 March 2027, and 5% applies after that. Businesses and hotels pay the standard rate, and for air-to-air systems we confirm the VAT on your quote. This is general information, not tax advice.
How does the warranty work?
It’s the manufacturer’s, and the terms are theirs. Some terms depend on regular servicing by a qualified engineer, so keep your service records.
Air source heat pumps in Basildon: the local picture
VOA council tax data date about 72% of homes in and around Basildon to the post-war years, 1945 to 1972, and the 2021 Census found about 53% of households in terraced houses. Whether the walls and loft have been insulated makes a real difference to the heat pump size for homes of that period. Terraced houses share walls with neighbours, which helps, but the outdoor unit position needs care with noise next door.
Period properties close to St Martin of Tours can suit a heat pump, though insulation and any heritage protection are checked first. For a home near Basildon station, the survey looks at whether an air-to-water or air-to-air heat pump suits better.
Basildon is about 24 miles east of London, in Essex. For air source heat pumps in and around Basildon, please ring 07833 053749 or write to us at info@aircondoctor.co.uk for a fixed-price quote. We work across London and the South East, including Basildon. Count every place we list in Essex and you reach 644, with Basildon on the list. Bromley is in our area too, about 22 miles from Basildon.
Among the places we cover in Essex, Basildon is one of the largest. Our working area takes in SS16, SS15, SS14 and SS13, every street of it. Other places close to Basildon include Lee Chapel (1 mile south-west), Noak Bridge (1 mile north-west), Vange (1 mile south-east), Steeple View (2 miles north-west) and Laindon (2 miles west). We also work in nearby towns such as Chelmsford (11 miles north), Brentwood (8 miles north-west), Maldon (14 miles north-east) and Canvey Island (6 miles south-east).
Around Basildon
Locally, jobs take us to houses, flats and workplaces close to Gloucester Park, Sigered pub and Woodlands School, among other places. Basildon has its own railway station: Basildon station. Well-known places in the area include Eastgate Shopping Centre (within half a mile south) and Basildon University Hospital (1 mile south). Open spaces near Basildon include Vange Marsh RSPB nature reserve.
A customer’s words
“Very professional from the initial survey through to installation. The engineer explained everything clearly and the quote was exactly what we paid. Would not hesitate to recommend AirCon Doctor.”
David W., Haywards Heath