Surrey · Heat pump installation
Heat pump installation in Thorpe Green, Surrey
F-Gas certified and NICEIC approved, we cover Thorpe Green for MCS certified installation of air source heat pumps for heating and hot water, with the Boiler Upgrade Scheme grant applied for. A fixed price before we start, and a 24/7 emergency line.
- Working out whether radiators need upsizing
- Moving away from fossil-fuel heating
- Choosing between air-to-water and air-to-air
Looking after it afterwards
So the system stays in good health:
- Don’t block radiators or indoor units with furniture
- Let the heat pump run steadily, as set up at handover
- Diary the next service
In cold, damp weather the outdoor unit runs a defrost cycle from time to time. You might see steam or hear the unit change note, and that is normal.
Heat pumps prefer steady, low-temperature running, using the settings agreed at handover.
Air source heat pumps in Thorpe Green, done properly
Installing an air source heat pump in a home is zero-rated for VAT until 31 March 2027, then 5%. That follows HMRC Notice 708/6, and it does not apply to businesses. For air-to-air systems, we confirm the VAT on your quote. This is general information, not tax advice. If the problem is checking whether planning permission is needed and ageing boilers that will need replacing, we can help.
For a home around Thorpe Green that’s off mains gas and heated by oil or LPG, an extra £1,500 is available through the Boiler Upgrade Scheme until March 2027.
For a fault on a system that may still be under warranty, send us the make, model and installation date. We will explain how the manufacturer’s terms are likely to apply before anything chargeable is done.
- Location
- Thorpe Green (GU25, TW20)
- Wider area
- Surrey
- Quote
- Fixed, in writing
- Approvals
- NICEIC approved, F-Gas certified, MCS
- Price guide
- £8,000–£16,000 (0% VAT on homes), before the grant
- Phone
- 07833 053749
- Updated
- 30 October 2026
What we do, step by step
The first job on site is protection: sheets over the floor and any furniture nearby, and we ask before moving anything. Then the electrics are made safe and the work begins. The work on site takes several days for an air-to-water system with a new cylinder, less for an air-to-air system, and we tidy up before we leave. Pictures of the space and where the outdoor unit could go let us plan the work in Thorpe Green.
- First, a chat about the property and your goals for the heating.
- A survey covers heat loss, radiators, hot water and where the outdoor unit could sit.
- We explain which type of heat pump suits the home and whether a grant could apply.
- The system is installed and connected to the controls.
- The job ends with commissioning, the MCS certificate and a walk through the controls.
Preparing for the visit
- Mention any managing agent or landlord rules we need to follow
- Arrange for someone to be there to let us in
- Clear access to the fuse board
Get a fixed-price quote
Published ranges are a starting point; the quote is built on your property, because no two buildings, rooms or systems are the same. Once we have looked at the job, from pictures or on a survey, you get a fixed price. To start, ring 07833 053749 or fill in the contact form.
Related advice
Different systems, different jobs
Air-to-air heat pumps
The £2,500 grant for air-to-air applies only when the system replaces the fossil-fuel heating and covers the whole home’s demand. It also has to be fitted by an MCS certified installer, in a home.
Outdoor unit position and planning
The outdoor unit needs a position with good airflow, a solid base and a sensible pipe route. We also consider neighbours and noise, as MCS 020(a) includes a noise check.
Places near Thorpe Green
Also in Thorpe Green
Thorpe Green: your questions answered
Is Thorpe Green within the area you cover?
Yes, smaller places are covered as well as towns. Send a few details and pictures, and we reply the same working day.
Can I get the Boiler Upgrade Scheme grant in Thorpe Green?
Thorpe Green is covered, as the scheme runs across England and Wales. It gives £7,500 towards an air-to-water or ground source heat pump, or £2,500 towards an air-to-air heat pump that replaces the fossil-fuel heating and meets the whole home’s heating need. We hold MCS certification, so the application is ours to make for you.
Why use an F-Gas certified company?
Certification shows a business is approved to work on systems that hold F gas refrigerant. That is not optional: it’s required by law, and AirCon Doctor is certified.
Will skipping a service affect the warranty?
That depends on the brand. Where servicing is a condition, a missed service could give the manufacturer grounds to refuse a claim, so we explain the terms on your quote.
Are my radiators big enough for a heat pump?
It varies from room to room. We check them all during the survey and the quote shows what’s needed.
Will you work on another installer’s system?
Yes. Systems fitted by other companies are fine, on all the main brands. Send us the make and model, and any records you have.
How much does an air source heat pump cost?
Air-to-water installations cost £8,000–£16,000 (0% VAT on homes), before the grant. Air-to-air prices are set after a survey, and we confirm the VAT on the quote.
Air source heat pumps around Thorpe Green
On the National Heritage List, around 6 entries fall within 0.5 miles of the middle of Thorpe Green; Rose and Crown Public House (grade II) is one. Where a home is affected, the outdoor unit position is settled with Runnymede council, usually the planning authority here before the heat pump design is finished. About 30% of homes in Thorpe Green and the neighbourhoods around it have been built since 2000, according to the Valuation Office Agency’s council tax figures, and Census 2021 figures found about 71% of households in detached or semi-detached houses. Lower heat loss in recent homes often means a smaller heat pump and fewer radiator changes. Finding room for the outdoor unit and a cylinder is seldom a problem in homes like these.
Botleys Mansion lies about 2.1 miles south. Owners of listed homes need consent before a heat pump is fitted, so it’s one of our first questions. Live in one of the older houses around Church of St Mary? Expect the survey to look closely at heat loss and at the building’s planning status.
Thorpe Green is about 2 miles south of Egham, in Surrey. Anywhere in GU25, we cover air source heat pumps. Our Surrey coverage runs to 395 places, Thorpe Green among them. You can also see our page for Guildford, roughly 11 miles from Thorpe Green.
Our nearest recent job to Thorpe Green was on Church Street, Staines-upon-Thames (TW18), about 2 miles north-east: installing two LG wall-mounted units in the main office area and a single unit in the client meeting room.
From Green Road and Sandhills Lane to the smaller roads in between, nowhere is left out. Postcode districts we cover here: GU25 and TW20. Neighbouring places we cover include Thorpe (1 mile north-east), Stroude (1 mile north-west), Virginia Water (1 mile west), Egham Hythe (2 miles north-east) and Egham (2 miles north). Within a short drive, we also cover Guildford (11 miles south), Woking (6 miles south), Camberley (9 miles south-west) and Epsom (13 miles east).
What’s near Thorpe Green
Typical jobs here are in properties near Riverside Walk, Salesian School and Rose And Crown Public House and the streets around them. The closest station to Thorpe Green is Virginia Water station, roughly 0.8 miles west. A little further out are St. Peter's Hospital (2 miles south-east) and Spelthorne Museum (2.4 miles north-east). The countryside around Thorpe Green includes Gracious Pond and St Ann's Hill.
Why it’s worth doing now in Thorpe Green
A heat pump sized without a proper heat loss survey can struggle in cold weather or run inefficiently. A room-by-room survey gets it right first time. Waiting rarely makes an air conditioning problem smaller.
No two properties are the same, so each one gets its own fixed-price quote. The system, the access, the pipe routes and the parts involved all make a difference.
Why people in Thorpe Green choose us
- Enquiries answered the same working day
- MCS certified heat pump installers
- Warranty terms set out brand by brand
- 24/7 emergency line for breakdowns
Take a look at our cost guide or our accreditations and certificates.
What a customer said
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager