Kent · Heat pump installation
Heat pump installation in Stone Cross, Kent
For MCS certified installation of air source heat pumps for heating and hot water, with the Boiler Upgrade Scheme grant applied for in Stone Cross, choose an F-Gas certified, NICEIC approved company. Fixed-price quotes and a 24/7 emergency line.
- Deciding on the outdoor unit position
- Radiators that may be too small for a heat pump
- A boiler that is getting old
Air source heat pumps in Stone Cross, done properly
A £2,500 grant is available for some air-to-air heat pumps, with conditions. The system must replace the existing fossil-fuel heating and meet the home’s full heating demand, it must be installed by an MCS certified installer, and it must be in a home; adding it alongside a boiler does not qualify. If you are dealing with questions about listed buildings or conservation areas and wanting to stop using oil, LPG or gas for heating, we can sort it out.
For a home around Stone Cross that is off mains gas and heated by oil or LPG, an extra £1,500 is available through the Boiler Upgrade Scheme until March 2027, on top of the £7,500.
Nothing is signed off by word of mouth: commissioning details for an installation, a fault and repair note for a repair, or a record of the service. File it with the manual, because it helps with any later warranty question.
- Where
- Stone Cross (TN25)
- Region
- Kent
- Certified
- F-Gas certified, NICEIC approved, MCS
- Price guide
- £8,000–£16,000 before the grant, 0% VAT on homes
- Replies
- Answered the same working day
- Quote
- Fixed-price quote after a site survey
- Phone
- 07833 053749
- Last updated
- 30 October 2026
Do you need air source heat pumps in Stone Cross?
Some homes heated by electric heaters or storage heaters consider a heat pump instead. The survey tells you whether it’s practical and what’s involved along with whether any grant could apply.
Customers normally contact us after spotting one of these:
- An oil, LPG or gas boiler near the end of its life
- Replacing a combi boiler with a heat pump
- Planning and permitted development questions
Grant applications go through the MCS certified installer, so that part is handled for you.
Questions to ask before you book
- If the quote is based on a survey, photos or a diagnosis
- The make and model of any parts or equipment being quoted
- What happens if the job turns out to be different on the day
Places near Stone Cross
What else we do in Stone Cross
How we price air source heat pumps
The quote reflects the job in front of us. We consider:
- Access, including height, roofs and ladders
- The electrical supply and whether a new circuit is needed
- How far the pipework has to run, and where
Height, access and the distance between the indoor and outdoor units can all change the price. Each of those is built into the quote, and the price is fixed before we start.
Before you get in touch
You do not need the technical terms. It helps if you can send:
- Your consumer unit or fuse board
- Where the outdoor unit is, or where you’d like it
- The remote or wall controller showing any error
Every quote shows the VAT clearly, and the rate that applies to your job is stated. Homes, businesses and different kinds of work can be treated differently for VAT, so we confirm it on the quote. To get one, phone 07833 053749 or fill in the contact form.
What we do, step by step
Every visit follows the same order: agree the plan on site, put the dust sheets down, carry out the job, test what we have done and explain it all to you. The visit itself takes from a couple of days to around a week, depending on the system and how much of the heating changes. A few pictures help us make the most of a visit to Stone Cross.
- First we find out about the property, the heating you have now and what you’re hoping for.
- We survey the home room by room for heat loss, and check the emitters, hot water and outdoor unit position.
- You get a fixed-price quote, with any grant you are eligible for and the VAT explained.
- The outdoor unit, the indoor equipment and the controls are installed and connected.
- Commissioning, MCS certification and a handover of the controls finish the job.
Getting ready for the visit
- Mention any managing agent or landlord rules we need to follow
- Let us know if the units are on a roof, a high wall or in a locked area
- Let us know where the consumer unit is
Get a fixed-price quote
Photos are the fastest route to a quote: the room or the existing unit, the outside wall or roof where the outdoor unit sits or would go, and the label on any existing unit. Tell us the address and what you need, and many jobs can be priced from that.
Related advice
Stone Cross: your questions answered
Is a heat pump in Stone Cross permitted development?
That depends on the building and where the outdoor unit goes. The centre of Stone Cross is in a conservation area. The permitted development rules for heat pumps leave out listed buildings and stop outdoor units going on road-facing walls or roofs in conservation areas. Anything outside the rules needs an application, and we raise it with the planning department at Ashford council, usually the authority for Stone Cross first.
Does the Boiler Upgrade Scheme cover homes in Stone Cross?
Yes, the scheme covers homes in England, including Stone Cross, if they qualify. The grant is £7,500 for an air source (air-to-water) heat pump and £2,500 for an air-to-air system that replaces the existing fossil-fuel heating. We hold MCS certification, so the application is ours to make for you.
Do you cover Stone Cross?
Yes. Our engineers work in Stone Cross, within the South East and London area we cover. Our base is in East Grinstead, West Sussex.
Do I need to service the system to keep the warranty?
It depends on the manufacturer’s terms. Some warranty terms require the system to be serviced regularly by a qualified engineer, so check the terms or ask us. Either way, keep a record of every service.
Are you F-Gas certified?
AirCon Doctor is an F-Gas certified company, NICEIC approved for electrical work and MCS certified for heat pumps. We’re also Checkatrade members.
What does an air-to-water heat pump cost?
For air-to-water, the price is £8,000–£16,000 (0% VAT on homes) before any grant. Eligible homes in England and Wales can get £7,500 through the Boiler Upgrade Scheme, and we confirm eligibility before you commit.
Do you survey before quoting?
Yes, every time. Diagnosis comes before treatment: the survey tells us what the job needs and how to do it, and the quote is based on that.
What air source heat pumps cannot fix
It’s worth knowing the limits before booking:
- Tax advice on your own circumstances
- Planning approval where permitted development does not apply
- Grants for hybrid systems or replacements of low-carbon systems
If you’re not sure, just call 07833 053749 or send an email and we will give you a straight answer before you book.
Parts of the system we cover
- Hot water cylinders
- Underfloor heating
- Radiator systems
- Air-to-water heat pumps
- Air-to-air heat pumps
- Homes heated by oil, LPG or gas
Air source heat pumps in Stone Cross: the local picture
VOA council tax data show about 45% of homes across Stone Cross and its surrounding area were built in 2000 or later, and about 79% of households live in detached or semi-detached houses, according to Census 2021 figures. Newer homes typically lose less heat, which tends to suit a heat pump well. Houses typically have space for an outdoor unit and a hot water cylinder.
A heat loss calculation decides the size of heat pump your home needs.
Stone Cross is about 4 miles south of Ashford, in Kent. We cover Stone Cross for air source heat pumps and across the rest of Kent. Our list for Kent has 922 entries and Stone Cross is among them. The nearest of our city pages is Eastbourne, around 34 miles from Stone Cross.
Not far from Stone Cross, a recent job of ours was on Mermaid Street, Rye (TN31), about 12 miles south-west: installing three Fujitsu wall-mounted units in guest bedrooms, with the outdoor units positioned in the hotel’s walled rear garden.
From Stone Cross Road and Frith Road to the smaller roads in between, the whole area is covered. Our working area takes in TN25 in full. Neighbouring places we cover include Bromley Green (2 miles west), Ruckinge (2 miles south), Orlestone (2 miles south-west), Hamstreet (2 miles south-west) and Kenardington (4 miles south-west). Larger places within reach include Ashford (4 miles north), Canterbury (15 miles north-east), Folkestone (12 miles east) and Faversham (15 miles north).
What’s near Stone Cross
Typical jobs here are in properties near Poulton Wood. The nearest railway station is Ham Street station, roughly 2.3 miles south-west. A little further out are William Harvey Hospital (3.5 miles north) and Ashford Designer Outlet (3.1 miles north). Green spaces nearby include Orlestone Forest.
What a customer said
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager