Kent · Heat pump installation
Heat pump installation in Shepway, Kent
For MCS certified installation of air source heat pumps for heating and hot water, with the Boiler Upgrade Scheme grant applied for in Shepway, one call is all it takes: diagnosis, fixed price, work and sign-off. An F-Gas certified company, NICEIC approved, on Checkatrade.
- Checking whether planning permission is needed
- Not knowing whether a grant applies
- Replacing a combi boiler with a heat pump
What affects the quote in Shepway
The price is fixed before any work begins. It takes into account:
- The distance and route between the indoor and outdoor units
- The condition of any existing system
- Access, including height, roofs and ladders
The pipe route, the height of the units and how we reach them all affect the cost. We take each of them into account, and the price is fixed before we start.
Helping us quote
Photos and a few facts are often enough to price a simple job. Send what you can of the following:
- Any previous service or F-Gas records
- Where the property is and what kind of building it is
- The fuse board and where it is in the property
Some jobs can be priced from photos, while others need a survey. Bigger systems, commercial sites and awkward pipe routes are normally surveyed on site. Either way, you get a fixed price before any work is booked.
Air source heat pumps in Shepway, done properly
Air-to-water heat pumps heat your hot water through a cylinder. Homes with a combi boiler may not have a cylinder, so finding space for one is part of the survey. Air-to-air systems don’t heat hot water, so you’ll need another way to do that. If the problem is finding a place for the outdoor unit and choosing between air-to-water and air-to-air, we can sort it out.
If your home near Shepway has no mains gas, the grant can be bigger. Until March 2027, homes on oil or LPG without mains gas can get an extra £1,500 through the Boiler Upgrade Scheme, for an air source or ground source heat pump.
For a fault on a system that may still be under warranty, send us the make, model and installation date. We will tell you how the manufacturer’s warranty is likely to apply before anything chargeable is done.
- Place
- Shepway (ME15)
- Region
- Kent
- Guide price
- £8,000–£16,000 before the grant, 0% VAT on homes
- Approvals
- NICEIC and F-Gas, MCS
- Price
- Fixed-price quote after a site survey
- Call
- 07833 053749
- Reviewed
- 30 October 2026
Also near Shepway
Other services in Shepway
Common problems we fix in Shepway
Some homes heated by electric heaters or storage heaters consider a heat pump instead. A survey shows whether a heat pump suits the property and what would need to change along with whether any grant could apply.
Most people get in touch when they notice one of these:
- Deciding which kind of heat pump suits the home
- Planning and permitted development questions
- No space for a hot water cylinder
Period properties close to St Martin's Church can suit a heat pump, though insulation and any heritage protection are checked first.
Questions to ask before booking
- What paperwork you’ll receive afterwards
- Whether the price is fixed or an estimate
- Whether the electrical work is done by a registered contractor, such as NICEIC approved
Air source heat pumps in Shepway: the local picture
About 49% of homes in the Shepway area date from 1945 to 1972, according to VOA council tax data. Homes of that age often have cavity walls that may or may not be insulated, which the survey checks.
Historic houses such as Stoneacre, about 1.4 miles east, are a reminder that listed homes need consent before a heat pump goes in.
Shepway is about 1 mile south-east of Maidstone, in Kent. For air source heat pumps in and around Shepway, it’s easy to get a fixed-price quote: please call us on 07833 053749 or send an email. We work across London and the South East, including Shepway. Shepway is one of 922 places in Kent we cover for homes and businesses. Our Bromley page covers places nearby, about 25 miles away.
From Derby Road, Devon Road and Surrey Road to the smaller roads in between, nowhere is left out. Our working area takes in ME15. Places around Shepway that are also on our list: Willington (1 mile east), Park Wood (1 mile south), Otham (1 mile south-east), Maidstone (1 mile north-west) and Weavering (1 mile north-east). We also work in nearby towns such as Sittingbourne (10 miles north-east), Royal Tunbridge Wells (15 miles south-west), Gravesend (14 miles north-west) and Tonbridge (12 miles west).
Landmarks near Shepway
Around Shepway, our work takes us to homes and businesses near Mote Park, The Wheatsheaf pub and Senacre Technology College. For rail, the closest station is Maidstone West station, about 1.7 miles north-west of the centre. Other landmarks nearby include KIMS hospital (2.2 miles north) and Allington Castle (3.1 miles north-west). For a walk, there’s Detling Hill.
Common questions in Shepway
Is a heat pump in Shepway permitted development?
That depends on the building and where the outdoor unit goes. Around 8 listed entries sit within 0.5 miles of central Shepway. The permitted development rules for heat pumps leave out listed buildings and stop outdoor units going on road-facing walls or roofs in conservation areas. Anything outside the rules needs an application, and we raise it with Maidstone council, which is usually the planning authority for Shepway first.
Can I get the Boiler Upgrade Scheme grant in Shepway?
Shepway is in England, where the Boiler Upgrade Scheme runs. The amount depends on the type of heat pump, and the survey confirms which applies. As an MCS certified installer, we apply for it on your behalf.
Will you make a mess?
Protection goes down first: sheets over the floor and nearby furniture. Any drilling is agreed with you first, and we clear up the dust and offcuts before we leave.
Can you come out in an emergency?
Yes. For anything urgent, such as a system failing in a server room or water leaking from a unit, ring our 24/7 line and we’ll tell you what to do first.
Is the equipment covered by a warranty?
The manufacturer’s warranty, on the manufacturer’s terms. Terms differ by brand, and we set them out on your quote.
When will I hear back?
We reply to enquiries the same working day. For a breakdown that can’t wait, call our 24/7 emergency line.
Who is responsible for leak checks?
Whoever operates the equipment, together with the technicians who service it. Larger systems need regular checks: at least every 12 months from 5 tCO2e and every 6 months from 50 tCO2e. We can tell you which band your system falls into.
What happens on the day
Our engineers bring the tools, gauges and access equipment the job needs. You only need to give us clear access to the units, or their planned positions, and to the fuse board. The visit takes a few days on site, depending on the cylinder, the radiators and the pipework involved. Visits to a place like Shepway are planned ahead, so we arrive with what the job needs.
- We start with your plans and the property.
- We survey for heat loss and look at radiators, cylinder space and outdoor unit options.
- We explain which type of heat pump suits the home and whether a grant could apply.
- Installation follows on the agreed dates.
- We commission it, complete the MCS certificate and show you how to use it.
Preparing for the visit
- Arrange for someone to be there to let us in
- Have the make and model of any existing unit to hand
- Keep pets out of the rooms we’re working in
How to get a quote
Quotes do not take long. Call or email with a few details and we will come back to you the same working day. If we need to see the property first, we book a survey at a time that works for you.
Read more
What happens if it’s left?
The two types suit different homes and needs. Air-to-water heats radiators and hot water, and can attract a £7,500 grant where eligible; air-to-air heats and cools rooms, and only qualifies for £2,500 under strict conditions, and we explain which fits your home. An early booking makes the visit to Shepway easier to arrange.
Typical ranges are on our prices page, but your price depends on the job in front of us. Call for a fixed-price quote, and we will explain what it covers.
Why people in Shepway choose us
- Fixed-price quotes after a survey or pictures
- Diagnosis first, then a fixed price
- Warranty terms set out brand by brand
- Checkatrade member
A customer’s words
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager