Greater London · Heat pump installation
Heat pump installation in Richmond, Greater London
Need air source heat pumps in Richmond? We look at the job first, give you a fixed-price quote and do the work at a time that suits you, finishing with proper records.
- Replacing a combi boiler with a heat pump
- Checking whether planning permission is needed
- Plans to switch to electric heating with a heat pump
Air source heat pumps in Richmond, done properly
Installing an air source heat pump in a home is zero-rated for VAT until 31 March 2027, then 5%. This is HMRC’s energy-saving materials relief, which applies to homes rather than businesses, and for air-to-air systems we confirm the VAT on your quote. Please treat this as general information rather than tax advice. The work covers homes heated by oil, LPG or gas, air-to-air heat pumps and underfloor heating, and people most often call us about not knowing whether a grant applies and working out whether radiators need upsizing.
In a London area like Richmond, many homes are flats or terraces with little outside space, and that decides which kind of heat pump works. An air-to-water system needs space outside and usually a hot water cylinder inside, while air-to-air units take less room.
AirCon Doctor is an F-Gas certified company and NICEIC approved for electrical work, MCS certified for heat pumps and a Checkatrade member. Refrigerant work is done by engineers who hold the F-gas qualifications the law requires.
- Location
- Richmond (TW9, TW1, TW10)
- Wider area
- Greater London
- Accreditations
- NICEIC and F-Gas, MCS
- Quote
- Fixed after a survey or pictures
- Guide price
- Air-to-water £8,000–£16,000 before any grant (0% VAT for homes)
- Phone
- 07833 053749
- Reviewed
- 30 October 2026
How the visit works
Wherever the system can be run before we leave, we run it and check it in operation. Then we explain what was done and answer your questions, and anything that needs a follow-up is pointed out there and then. The visit takes anything from a couple of days for air-to-air to the best part of a week for air-to-water with radiator changes. Send us a few phone photos and we can often price a straightforward job in Richmond before visiting.
- We talk through your home, your current heating and what you want from a heat pump.
- We survey the home room by room for heat loss, and check the emitters, hot water and outdoor unit position.
- A fixed-price quote follows, setting out the system, any grant that applies and the VAT.
- Fitting day: the outdoor unit is placed, the indoor side connected and the controls set up.
- Once it’s running correctly, the MCS certificate is issued and we show you the settings.
Before we arrive
- Let us know if the building has a permit or sign-in process
- Keep pets and children away from the work area
- Move furniture away from the wall where we’ll be working
Get a fixed-price quote
Getting a quote is straightforward. Call or email with a few details and we will come back to you the same working day. If we need to see the property first, we book a survey at a time that works for you.
Related advice
Questions from Richmond
Can you fit air conditioning in a London flat in Richmond?
Often, yes, but the lease and the freeholder typically have a say. We look at where the outdoor unit could go, such as a balcony, flat roof or rear wall, and write it up for the freeholder or agent.
Does the Boiler Upgrade Scheme cover homes in Richmond?
Richmond is covered, as the scheme runs across England and Wales. The grant is £7,500 for an air source (air-to-water) heat pump and £2,500 for an air-to-air system that replaces the existing fossil-fuel heating. You don’t apply yourself: the MCS certified installer does, which is us.
Do you offer emergency call-outs?
Yes, 24/7. When you call, tell us the make, what’s happening and any error code, and we’ll advise on what to do next.
What accreditations do you have?
We are an F-Gas certified company, with NICEIC approval for electrical work and MCS certification for heat pumps. We’re members of Checkatrade too.
Will I get records for the system?
Yes, on every job. New installations come with commissioning details, F-Gas records and warranty information, while repairs and services get a written note of what was found and done.
What does F-Gas certified mean?
For refrigerant work, both the engineer and the company need the right F-gas credentials. Ask to see proof before booking anyone and we will gladly show you ours.
Do you work on systems someone else installed?
Yes. We look at it first and tell you what we find, including anything about the original installation that needs putting right. Any work is priced before it goes ahead.
Why act early in Richmond
If the emitters cannot give out enough heat, some rooms will not get warm enough. The survey picks this up before installation. If a lease or managing agent is involved in Richmond, start the conversation early.
No two properties are the same, so each one gets its own fixed-price quote. The equipment, how we reach it, the route between units and the work needed all play a part.
Why us?
- One contact for properties across the South East and London
- NICEIC approved electrical contractors
- Diagnosis first, then a fixed price
- Manufacturer’s warranty terms explained on your quote
Air source heat pumps in Richmond: the local picture
The Valuation Office Agency’s council tax figures put about 54% of homes in and around Richmond before 1919, and about 60% of households live in flats, according to the last census (2021). Older homes can lose heat faster, so a room-by-room heat loss calculation, and sometimes insulation or larger radiators, comes before sizing a heat pump. Flats are often harder for air-to-water systems, so we look at whether air-to-air suits better. London homes can be short of space for an outdoor unit and cylinder, which affects the choice of heat pump.
Live in one of the older houses around The Vineyard Church? Expect the survey to look closely at heat loss and at the building’s planning status. Historic houses such as Pembroke Lodge, about 1 mile south, are a reminder that listed homes need consent before a heat pump goes in.
Richmond is about 5 miles south-west of Kensington, in Greater London. Homes and businesses alike in Richmond, we can help with air source heat pumps. We reply to enquiries the same working day, and there’s a 24/7 emergency line. We cover 764 places across Greater London, large and small. The nearest of our city pages is London, around 9 miles from Richmond.
One of our recent jobs in Richmond was on Richmond Hill (TW10): installing a Mitsubishi Electric Zubadan multi-split system serving four bedrooms, the study and the living room: six indoor units in total.
From Kew Road, Dee Road and Park Road to the smaller roads in between, the whole area is covered. Jobs in TW9, TW1 and TW10 are looked at, quoted and booked the same way as anywhere else. Close to Richmond, our area also takes in Petersham (1 mile south), St Margarets (1 mile west), Eel Pie Island (1 mile south-west), Ham (1 mile south) and Isleworth (2 miles north-west). We also work in nearby towns such as London (9 miles east), City of Westminster (8 miles north-east), Marylebone (8 miles north-east) and Kensington (5 miles north-east).
Landmarks near Richmond
Around Richmond, our work takes us to homes and businesses near The Victoria pub, Christ's Church of England Comprehensive Secondary School and Terrace and Buccleuch Gardens. For rail, the closest station is Richmond station, roughly 0.5 miles north of the centre. Nearby you’ll also find Eel Pie Island Museum (1.2 miles south-west) and South Middlesex Hospital (1.6 miles west). The countryside around Richmond includes Richmond Hill and Ham Lands.
What air conditioning will not do
Air source heat pumps can’t fix everything, and we’ll tell you before any work starts. It will not put right:
- Planning approval where permitted development doesn’t apply
- Disconnecting or servicing a gas boiler
- Tax advice on your own circumstances
Not sure which it is? You can ring 07833 053749 or email us and we’ll tell you honestly before booking.
Parts of the system we cover
- Hot water cylinders
- Radiator systems
- Underfloor heating
- Air-to-air heat pumps
- Homes heated by oil, LPG or gas
- Air-to-water heat pumps
How the job changes from property to property
VAT on heat pumps
Heat pumps in homes carry 0% VAT until 31 March 2027, and 5% after that, under HMRC Notice 708/6. It does not apply to businesses.
Heat loss surveys
We look at walls, windows, floors, roofs and ventilation, and the size of each room.
Places near Richmond
Other services in Richmond
A customer’s words
“Very professional from the initial survey through to installation. The engineer explained everything clearly and the quote was exactly what we paid. Would not hesitate to recommend AirCon Doctor.”
David W., Haywards Heath