Greater London · Heat pump installation
Heat pump installation in Puddle Dock, Greater London
Expert air source heat pumps for Puddle Dock: diagnosis first, then a fixed-price quote, the work and written records. Call for a fixed-price quote.
- Wanting to stop using oil, LPG or gas for heating
- Choosing between air-to-water and air-to-air
- Not knowing whether a grant applies
Air source heat pumps in Puddle Dock, done properly
For an air-to-water heat pump, the price is £8,000–£16,000 (0% VAT on homes), before the grant. The Boiler Upgrade Scheme can provide £7,500 towards an eligible air-to-water system in England and Wales and the installer makes the application. Eligibility depends on the property, so we confirm it before anything is agreed. The work covers underfloor heating, radiator systems and air-to-air heat pumps, and common reasons people get in touch are checking whether planning permission is needed and radiators that may be too small for a heat pump.
A terrace in Puddle Dock shares walls with its neighbours, which helps keep heat in, as long as there’s a sensible spot for the outdoor unit and its noise is checked against the MCS planning standard.
Some manufacturers make regular servicing by a qualified engineer a condition of their warranty. If that applies to your system, booking the service on time keeps the record straight, and every service is written up.
- Where
- Puddle Dock (RM14)
- Wider area
- Greater London
- Costs
- £8,000–£16,000 before the grant, 0% VAT on homes
- Approvals
- NICEIC and F-Gas, MCS
- Price
- Fixed after a survey or photos
- Call
- 07833 053749
- Page updated
- 30 October 2026
Puddle Dock questions
Can I get the Boiler Upgrade Scheme grant in Puddle Dock?
Yes, the scheme covers homes in England, including Puddle Dock, if they qualify. Whether your home qualifies, and for how much, depends on the type of heat pump and the heating it replaces. You do not apply yourself: the MCS certified installer does, which is us.
Can you do air source heat pumps in Puddle Dock?
We do: Puddle Dock falls inside our working area. Tell us a little about the job and we will take it from there.
Do you work on all makes?
The main ones, including Mitsubishi Electric, Daikin, Fujitsu, Panasonic, Toshiba, LG, Samsung, Mitsubishi Heavy Industries and Hitachi. For a new system, we suggest the make and model that suit the property and explain why.
Can I fit air conditioning or a heat pump myself?
Anything that involves the refrigerant needs an F-Gas qualified engineer from a certified company. That is a legal requirement, and it also matters for the manufacturer’s warranty. We are happy to quote for the full job, supply to commissioning.
Do I get paperwork after the visit?
Yes. You get a written record of each visit, and any work on the refrigerant circuit goes in the F-Gas records. File them with the system’s paperwork.
How much does an air source heat pump cost?
Expect £8,000–£16,000 for an air-to-water system, with 0% VAT on homes, before the grant is taken off. The heat pump size, radiator changes and the cylinder decide where in that range you are, and air-to-air systems are priced after a survey.
Can you come out in an emergency?
Yes. Our emergency line runs 24/7 for problems that can’t wait for a planned visit. Call 07833 053749 and tell us what’s happened.
How the visit works
We book the visit for a day and time that suit you, and we let you know if plans need to move. On arrival, the engineer compares the job with the survey, your pictures or the details you gave us. Anything unexpected is raised with you before we go further. From there, the work takes anything from a couple of days for air-to-air to the best part of a week for air-to-water with radiator changes. A few photos of the room, the outside wall and the fuse board help us plan a job in Puddle Dock.
- First we find out about the property, the heating you have now and what you’re hoping for.
- The survey measures heat loss room by room and looks at radiators, hot water and the best spot for the outdoor unit.
- You get a fixed-price quote, with any grant you’re eligible for and the VAT explained.
- The outdoor unit, the indoor equipment and the controls are installed and connected.
- Commissioning, MCS certification and a handover of the controls finish the job.
Before we arrive
- Have the make and model of any existing unit to hand
- Tell us about any building rules, permits or sign-in
- Tell us about parking and loading
How to get a quote
Here’s what helps us quote: where the property is and what kind of building it is, pictures of the rooms or units, the make and model of any existing system and any symptoms, from error codes to drips. Then call 07833 053749 or send an email.
Advice
What the work involves, system by system
Outdoor unit position and planning
Under permitted development, the outdoor unit must be 1.5 m³ or less and must meet MCS 020(a) and not be used solely for cooling. It cannot be within the curtilage of a listed building.
VAT on heat pumps
For air-to-air systems, HMRC’s view depends on the product and the situation and the VAT is confirmed on your quote.
Heat pumps in Puddle Dock: local notes
About 80% of homes in the Puddle Dock area date from 1945 to 1972, according to Valuation Office Agency council tax records, and about 60% of households live in detached or semi-detached houses, according to the 2021 Census. For homes of that age, the survey checks the insulation, the radiators and the hot water setup. Houses usually have space for an outdoor unit and a hot water cylinder. London homes can be short of space for an outdoor unit and cylinder, which affects the choice of heat pump.
Older homes near Moor Lane Church may need extra checks for planning and heat loss before a heat pump is designed. If your home is listed, like Hare Hall about 4.1 miles north-west, listed building consent comes before any heat pump work.
Puddle Dock is about 3 miles north of South Ockendon, in Greater London. Wherever you are in the RM14 postcode area, we cover air source heat pumps. Puddle Dock is one of 764 towns, villages and districts in Greater London we cover for homes and businesses. The nearest of our city pages is Bromley, around 16 miles from Puddle Dock.
The closest recent job we can point to from Puddle Dock was on Greenwich High Road, Greenwich (SE10), about 14 miles south-west: installing a Mitsubishi Electric wall-mounted unit in the retail area and a second unit in the stockroom and office.
Our working area takes in RM14, every street of it. Nearby, we also cover air source heat pumps in Cranham (1 mile west), North Ockendon (1 mile south), Upminster (2 miles west), Great Warley (2 miles north) and Upminster Bridge (2 miles west). We also work in nearby towns such as Walthamstow (14 miles west), Orpington (15 miles south-west), Plaistow (12 miles west) and Leyton (13 miles west).
What’s near Puddle Dock
We fit and service air conditioning in homes and premises around Hall Mead School, among other places. For rail, the closest station is Upminster station, about 1.9 miles west. A little further out are Upminster Tithe Barn Museum of Nostalgia (1.7 miles west) and Spire Hartswood Hospital (2.8 miles north). Not far away are Cranham Brickfields.
Looking after your system
A little care keeps the system in better shape. Our advice:
- Keep radiators clear
- Let the heat pump run steadily, as set up at handover
- Book a yearly service
After commissioning, the installation is registered under MCS and you receive the certificate. File it with the warranty documents for future reference.
Let the heat pump run steadily rather than switching it on and off, using the settings agreed at handover.
Also near Puddle Dock
Also in Puddle Dock
Owner checks or an engineer?
Write down what you notice: an error code, a new noise, a drip, a smell or a change in how well the system heats or cools. It helps us diagnose quickly, and a photo or a short video of the display is even better.
Never try to top up, release or handle refrigerant yourself. Under the F-gas rules, engineers need their own qualifications and the company must be certified, and refrigerant lines can cause cold burns. A suspected leak is our job, not yours.
A customer’s words
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager