Kent · Heat pump installation
Cross-at-Hand air source heat pumps
F-Gas certified and NICEIC approved, we cover Cross-at-Hand for air source heat pumps. A fixed price before we start, and a 24/7 emergency line.
- Comparing heat pump types
- A boiler that’s getting old
- Radiators that may be too small for a heat pump
How it works
Think of the visit in three stages: diagnose, treat and sign off. First comes a careful look at the system or the space, then we do the work, and finally everything is tested, recorded and explained. The middle part takes longest, and that takes from a couple of days to around a week, depending on the system and how much of the heating changes. Photos of the existing unit help with repairs and servicing in Cross-at-Hand.
- First we find out about the property, the heating you have now and what you’re hoping for.
- On the visit we calculate what every room loses on a cold day, then check the radiators, room for a cylinder and outdoor unit options.
- We send a fixed-price quote that shows the equipment, the grant position and the VAT.
- Fitting day: the outdoor unit is placed, the indoor side connected and the controls set up.
- Commissioning, MCS certification and a handover of the controls finish the job.
Before we arrive
- Tell us about parking and loading
- Clear access to the fuse board
- Keep pets out of the rooms we’re working in
How to get a quote
Quotes don’t take long. Call or email with a few details and we will come back to you the same working day. If we need to see the property first, we book a survey at a time that works for you.
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How we handle air source heat pumps in Cross-at-Hand
Air source heat pumps collect heat from outdoor air and bring it inside with electricity running the compressor and fans. It works on the same principle as air conditioning, run the other way and the Energy Saving Trust notes that air-to-air heat pumps are sometimes referred to as air conditioning. The work covers underfloor heating, radiator systems and homes heated by oil, LPG or gas, and the jobs we see most are working out where a cylinder could go and checking whether planning permission is needed.
Homes around Cross-at-Hand usually have room outside for a heat pump, so the design comes down to heat loss, radiators and hot water.
Equipment warranty comes from the manufacturer, on its own terms, and we explain those terms on your quote. Each brand sets its own conditions, and we are happy to talk you through them.
- Location
- Cross-at-Hand (TN12)
- Region
- Kent
- Typical price
- £8,000–£16,000 (0% VAT on homes), before the grant
- Price
- Fixed-price quote after a site survey
- Replies
- Same working day
- Accreditations
- NICEIC approved, F-Gas certified, MCS
- Telephone
- 07833 053749
- Reviewed
- 30 October 2026
Nearby places to Cross-at-Hand
What else we do in Cross-at-Hand
Air source heat pumps in Cross-at-Hand: the local picture
About 5 listed entries lie within half a mile of central Cross-at-Hand, Home Farmhouse (grade II) among them. That affects heat pumps: listed buildings need consent, and conservation areas limit where the outdoor unit can go under permitted development. Where needed, we check with the local planning authority (normally Maidstone council). About 31% of homes in Cross-at-Hand and the neighbourhoods around it have been built since 2000, according to Valuation Office Agency council tax records, and about 74% of households live in detached or semi-detached houses, according to the last census (2021). Lower heat loss in recent homes often means a smaller heat pump and fewer radiator changes. Detached and semi-detached houses typically have room for the outdoor unit and a cylinder.
With Stoneacre about 4.6 miles north, it’s worth asking whether your own home is listed before planning a heat pump.
Cross-at-Hand is about 5 miles south of Maidstone, in Kent. Cross-at-Hand gets the same approach as every job we take on: diagnosis first, a fixed price and proper paperwork when we’ve finished. Cross-at-Hand is one of 922 towns, villages and districts in Kent we cover. East Grinstead, roughly 25 miles off, has its own page on this site.
Our working area takes in TN12, every street of it. Local streets include Staplehurst Road and Woodford Park, and we cover them all. Close to Cross-at-Hand, our area also takes in Rabbit's Cross (1 mile north), Devil's Den (1 mile east), Wanshurst Green (1 mile south-west), St Ann's Green (1 mile west) and Underling Green (1 mile west). Further out, we also cover Maidstone (5 miles north), Ashford (14 miles east), Sittingbourne (13 miles north-east) and Royal Tunbridge Wells (13 miles west).
What’s near Cross-at-Hand
The closest station to Cross-at-Hand is Staplehurst station, roughly 1.2 miles south of the centre. Other landmarks nearby include Sutton Valence Castle (2.8 miles north-east) and South East Romany Museum (1.8 miles south-west).
Why deal with it now?
A heat pump sized without a proper heat loss survey can struggle in cold weather or run inefficiently. A room-by-room survey gets it right first time. Dealing with it now is normally simpler than a breakdown later.
Height, access and the distance between the indoor and outdoor units all affect the cost. Each of those is built into the quote, and the price is fixed before we start.
Why people in Cross-at-Hand choose us
- NICEIC approved for electrical work
- A fixed price before any work starts
- Every job looked at before it’s priced
- Covering London and the South East
What we are called out for in Cross-at-Hand
Some people want to move away from burning fossil fuels at home. A heat pump runs on electricity and takes heat from the outside air, which is why it fits that aim.
The things we are asked about most are:
- Questions about where the outdoor unit can go
- Questions about listed buildings or conservation areas
- Working out where a cylinder could go
A heat loss calculation decides the size of heat pump your home needs.
Questions to ask before booking
- Which VAT rate the quote uses, and why
- Whether the company is F-Gas certified, and whether you can check it
- If the quote is based on a survey, pictures or a diagnosis
Common questions in Cross-at-Hand
Can I get the Boiler Upgrade Scheme grant in Cross-at-Hand?
Yes, the scheme covers homes in England, including Cross-at-Hand, if they qualify. The amount depends on the type of heat pump, and the survey confirms which applies. You don’t apply yourself: the MCS certified installer does, which is us.
Do you cover smaller places like Cross-at-Hand?
Yes. Cross-at-Hand is within the area we cover across London and the South East. Visits to smaller places are planned so the engineer arrives with what the job needs.
Why use an F-Gas certified company?
Companies working on equipment that contains F gas must be certified by an approved body, and the engineers need their own qualifications. It means the refrigerant in your system is handled legally.
How do you keep the place clean during the work?
We start with protection: dust sheets over floors and anything close to the work. Any drilling is agreed with you first, and we clear up the dust and offcuts before we leave.
Can you look at a system you didn’t fit?
Yes. We look at it first and tell you what we find, including any issues with how it was fitted. You get a fixed price before any work goes ahead.
Does servicing affect my warranty?
For some brands, yes. Send us the make and model and we will tell you what the manufacturer expects, and book the service at the interval they recommend.
How soon will you get back to me?
You’ll hear from us the same working day. If it’s an emergency, ring the 24/7 line instead.
For landlords and property managers
We work for landlords, letting agents and managing agents as well as homeowners and businesses. Tell us who the contact on site is and who should receive the paperwork and we will copy in whoever needs it.
From a single flat to a whole estate, the approach is the same: diagnosis, a fixed price, access agreed with the people on site and paperwork at the end.
What a customer said
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager