Surrey · Heat pump installation
Upper Hale air source heat pumps
Our engineers work in Upper Hale on MCS certified installation of air source heat pumps for heating and hot water, with the Boiler Upgrade Scheme grant applied for. Diagnosis first, a fixed price and proper paperwork when we finish.
- Finding a place for the outdoor unit
- Planning and permitted development questions
- Replacing a combi boiler with a heat pump
About our air source heat pumps in Upper Hale
As an MCS certified installer, we fit air source heat pumps for homes in Upper Hale and the rest of Surrey. There are two kinds: air-to-water, which heats radiators or underfloor heating and your hot water, and air-to-air, which warms rooms through indoor units and can also cool. We help you work out which suits your home. The work covers radiator systems, air-to-water heat pumps and homes heated by oil, LPG or gas, and people most often call us about working out whether radiators need upsizing and plans to switch to electric heating with a heat pump.
Whether a home near Upper Hale has mains gas makes a difference to the grant. Homes heated by oil or LPG with no mains gas can get an extra £1,500 on the Boiler Upgrade Scheme until March 2027, for an air source or ground source heat pump.
Think of the paperwork as the system’s health record: a dated account of the work and the readings we took. If anything goes wrong later, it helps the next engineer and the manufacturer and it’s worth keeping safe.
- Location
- Upper Hale (GU9)
- Wider area
- Surrey
- Quote
- A fixed-price quote up front
- Approvals
- NICEIC approved, F-Gas certified, MCS
- Price guide
- £8,000–£16,000 before the grant, 0% VAT on homes
- Replies
- Answered the same working day
- Phone
- 07833 053749
- Updated
- 30 October 2026
Questions from Upper Hale
Is planning permission needed for a heat pump in Upper Hale?
It comes down to the building and the spot chosen for the outdoor unit. Historic England lists about 4 buildings and structures within half a mile of the centre of Upper Hale. Heat pumps on houses are often permitted development, but listed buildings need consent and conservation areas restrict outdoor units facing a road. Where it’s needed, we check with the local planning authority (for Upper Hale, usually Waverley council).
Is Upper Hale within the area you cover?
Yes, and the size of the place makes no difference to how we work. Visits to smaller places are planned so the engineer arrives with what the job needs.
Am I eligible for a heat pump grant?
Possibly. The scheme runs in England and Wales and pays £7,500 towards an eligible air-to-water or ground source heat pump, or £2,500 for an air-to-air system that meets stricter conditions. Homes heated by oil or LPG with no mains gas can get an extra £1,500 towards an air source or ground source heat pump until March 2027. We check your home against the rules at the survey.
Do you offer emergency call-outs?
Yes. There’s a 24/7 emergency line for breakdowns that can’t wait. Ring 07833 053749 any time and explain the problem.
Who has to arrange F-Gas leak checks?
Whoever operates the equipment, together with the technicians who service it. Larger systems need regular checks: at least every 12 months from 5 tCO2e and every 6 months from 50 tCO2e. We can tell you which band your system falls into.
Do you protect the property while you work?
We put dust sheets over floors and furniture near the work first, and we tidy up as we go. Before we leave, we clear up and run through the work with you.
Can we book visits on a schedule?
Yes. We offer maintenance contracts, with visits at the interval your system and the manufacturer need. Each visit is written up, with F-Gas records where refrigerant work is involved.
More services for Upper Hale
Air source heat pumps in Upper Hale: the local picture
The Valuation Office Agency’s council tax figures date about 50% of homes in and around Upper Hale to the post-war years, 1945 to 1972, and the 2021 Census found about 73% of households in detached or semi-detached houses. Homes of that age often have cavity walls that may or may not be insulated, which the survey checks. Detached and semi-detached houses usually have room for the outdoor unit and a cylinder.
Older homes near St Mark the Evangelist Church may need extra checks for planning and heat loss before a heat pump is designed.
Upper Hale is about 2 miles north of Farnham, in Surrey. Our engineers cover Upper Hale for air source heat pumps and across the rest of Surrey. Upper Hale is one of 395 towns, villages and districts in Surrey we cover. Guildford, roughly 10 miles off, has its own page on this site.
Not far from Upper Hale, a recent job of ours was on Castle Street, Farnham (GU9), about 2 miles south: installing a Fujitsu multi-split system serving three offices and a client meeting room.
Upper Hale is on the A3016 and B3005, which makes it straightforward for our engineers to reach. Every address in GU9 is within our area, from the main roads to the quietest streets. Other places close to Upper Hale include Heath End (1 mile east), Hale (1 mile south-east), Weybourne (1 mile east), Badshot Lea (1 mile east) and Farnham (2 miles south). Larger places within reach include Guildford (10 miles east), Woking (11 miles north-east), Camberley (7 miles north-east) and Frimley (6 miles north-east).
Near you in Upper Hale
Locally, jobs take us to houses, flats and workplaces close to Farnham Heath End School, Weybourne LNR and The Six Bells pub, among other places. Upper Hale’s nearest station is Farnham station, about 1.6 miles south of the centre. Nearby you’ll also find Fleet Community Hospital (4.3 miles north-west) and Hart Shopping Centre (3.7 miles north-west). The countryside around Upper Hale includes Aunt's Pool and Beacon Hill.
What we do, step by step
On the day, we arrive at the time agreed with you and run through the plan before anything else. Floors and furniture near the work are covered with dust sheets, and anything electrical is made safe before work starts. The work itself takes from a couple of days to around a week, depending on the system and how much of the heating changes. Photos of the room and the outside wall help us plan a job near Upper Hale.
- We start with your plans and the property.
- The survey checks heat loss, emitters, hot water and the outdoor unit position.
- You get our view on the right type for the house, and on whether the Boiler Upgrade Scheme applies.
- The system is installed and connected to the controls.
- After commissioning, you get the MCS certificate and a handover.
Before we arrive
- Find the manual or the paperwork for the system, if you have it
- Let us know if the units are on a roof, a high wall or in a locked area
- Move furniture away from the wall where we will be working
Ask for a quote
Photos are the fastest route to a quote: the room or the existing unit, the outside wall or roof where the outdoor unit sits or would go, and the label on any existing unit. Add the address and what you’d like done, and simple jobs can often be priced without a visit.
Read more
Landlords, agents and facilities managers
Records are where property maintenance often slips. Each visit produces a dated record, plus the F-Gas records where refrigerant is involved, ready for a tenant, a buyer or an inspection.
When the building owner and the occupier are different, the lease or tenancy agreement normally sets out who maintains what. We can quote either party, and the paperwork can go to both.
Different systems, different jobs
The Boiler Upgrade Scheme
There’s one grant per property, and you can’t get a grant to replace a low-carbon system, and hybrid systems are not eligible.
Radiators and underfloor heating
Underfloor heating works well with heat pumps because it uses lower temperatures, and we can connect to it where it’s already in.
What we’re called out for in Upper Hale
Homes off the gas grid, heated by oil or LPG, are often good candidates to look at. Until March 2027, an extra £1,500 is available for air source and ground source heat pumps in homes heated by oil or LPG with no mains gas where the home is eligible.
Keep an eye out for these signs:
- Finding a place for the outdoor unit
- Checking emitters for a heat pump
- Questions about listed buildings or conservation areas
Farnham Castle, roughly 1.1 miles south, is a reminder to check your home’s listing status: permitted development does not cover listed buildings.
Comparing quotes
- Whether they hold F-Gas company certification, not just individual qualifications
- What paperwork you’ll receive afterwards
- Whether they looked at the job before pricing it
From one of our customers
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager