Kent · Heat pump installation
Heat pump installation in Staplestreet, Kent
MCS certified installation of air source heat pumps for heating and hot water, with the boiler upgrade scheme grant applied for, in Staplestreet and nearby. Call for a fixed-price quote; we reply the same working day.
- Questions about the Boiler Upgrade Scheme
- Comparing heat pump types
- Ageing boilers that will need replacing
Air source heat pumps for homes and businesses in Staplestreet
Air-to-air heat pumps can qualify for a £2,500 Boiler Upgrade Scheme grant, but only in some cases. The system must replace the existing fossil-fuel heating and meet the home’s full heating demand, it must be installed by an MCS certified installer, and it must be in a home, so an add-on next to a boiler is not eligible. The work covers radiator systems, hot water cylinders and homes heated by oil, LPG or gas, and people most often call us about working out whether radiators need upsizing and planning and permitted development questions.
If your home in or near Staplestreet is heated by oil, LPG or electric heaters with no mains gas, an extra £1,500 is available through the Boiler Upgrade Scheme until March 2027, on top of the £7,500.
Some warranty terms depend on the system being serviced regularly by a qualified engineer. If that applies to your system, booking the service on time keeps the record straight, and every service is written up.
- Location
- Staplestreet (ME13)
- Wider area
- Kent
- Accreditations
- NICEIC and F-Gas, MCS
- Price
- Fixed-price quote after a site survey
- Costs
- £8,000–£16,000 (0% VAT on homes), before the grant
- Telephone
- 07833 053749
- Updated
- 30 October 2026
When something else is needed
Some problems need a different service or another trade:
- A grant for a home that doesn’t meet the scheme rules
- Planning approval where permitted development does not apply
- Tax advice on your own circumstances
If in doubt, call 07833 053749, or email if that’s easier and we’ll say what we think before you book.
What the work covers
- Air-to-water heat pumps
- Homes heated by oil, LPG or gas
- Air-to-air heat pumps
- Underfloor heating
- Radiator systems
- Hot water cylinders
How the job changes from property to property
VAT on heat pumps
For air-to-air systems, HMRC’s view depends on the product and the situation, so we confirm the VAT on your quote.
Outdoor unit position and planning
Where the outdoor unit goes depends on airflow, access and the route into the house. Noise is part of the MCS 020(a) check, so we consider nearby homes too.
Staplestreet questions
Will you come out to Staplestreet?
We do. Villages and hamlets get the same service as the bigger towns. Send a few details and photos, and we reply the same working day.
Can I get the Boiler Upgrade Scheme grant in Staplestreet?
Staplestreet is in England, where the Boiler Upgrade Scheme runs. For an air-to-water heat pump the amount is £7,500; an air-to-air system can get £2,500 if it replaces the fossil-fuel heating outright, meets the home’s full heating demand and is not an add-on to a boiler. As an MCS certified installer, we apply for it on your behalf.
Do you offer emergency call-outs?
Yes, 24/7. Call the emergency line and tell us the make, the symptoms and any error code, and we will talk you through the next steps.
How do you keep the place clean during the work?
Protection goes down first: dust sheets over floors and anything close to the work. Holes and fixings are agreed with you, and we clean up afterwards before we leave.
What’s the difference between air-to-water and air-to-air heat pumps?
The right choice depends on the property and what you need. Air-to-water can attract a £7,500 grant where eligible; air-to-air only qualifies for £2,500 under strict conditions, and we set out the options after the survey.
Do you work on commercial properties?
Yes. We work for homeowners, landlords, letting and managing agents, and businesses of every size across London and the South East. Tell us who should receive the paperwork.
Which brands do you work with?
We install and work on the leading makes, from Mitsubishi Electric, Daikin and Fujitsu to Panasonic, Toshiba, LG, Samsung, Mitsubishi Heavy Industries and Hitachi. Tell us the make and model and we will take it from there.
Looking after it afterwards
Think of this as the after-treatment advice, in brief:
- Read the manufacturer’s warranty terms for your brand
- Don’t block radiators or indoor units with furniture
- Let the heat pump run steadily, as set up at handover
Now and then in cold weather, the outdoor unit defrosts itself. You might see steam or hear the unit change note and it’s part of how the system works.
A well-insulated home helps a heat pump, as lower heat loss means the system has less to do.
How the visit works
The visit has three parts, a bit like a doctor’s appointment: diagnose, treat and sign off. First comes a careful look at the system or the space, then the work itself, and finally everything is tested, recorded and explained. Most of the time goes on the middle part, which takes a few days on site, depending on the cylinder, the radiators and the pipework involved. Seeing the property in photos first means the trip to Staplestreet can be planned properly.
- It begins with your house and the heating it relies on now.
- Every room’s heat loss is worked out on site.
- The design covers the heat pump, emitters, hot water and outdoor unit.
- Cost, grant and VAT appear on one fixed-price quote.
- Then it’s fitted, commissioned and registered with MCS.
Getting ready for the visit
- Make sure we can reach the consumer unit or fuse board
- Arrange for someone to be there to let us in
- Keep pets and children away from the work area
How to get a quote
Our prices page gives typical ranges, but your quote is based on your job, because no two buildings, rooms or systems are the same. After a look at the job, by pictures or a survey, the price is fixed. To start, ring us on 07833 053749 or email us.
Related advice
Heat pumps in Staplestreet: local notes
About 39% of homes in and around Staplestreet were built before 1919, according to VOA council tax data, and the 2021 Census found about 74% of households in detached or semi-detached houses. Period properties can still suit a heat pump, but the design has to start from accurate heat loss figures. Finding room for the outdoor unit and a cylinder is seldom a problem in homes like these. Staplestreet’s centre falls inside the Staplestreet Conservation Area. There are 3 conservation areas within a mile of the centre of Staplestreet. Historic England lists about 55 buildings and structures within half a mile of the centre of Staplestreet, including Church of St Michael (grade I). That affects heat pumps: listed buildings need consent, and conservation areas limit where the outdoor unit can go under permitted development. Where needed, we check with Swale council, usually the planning authority here.
Sizing comes from the heat each room loses on a cold day, not from the size of the old boiler. If your home is one of the older properties near Church of St Michael, the survey checks whether it’s listed or in a conservation area before the outdoor unit position is chosen.
Staplestreet is about 3 miles east of Faversham, in Kent. Our engineers cover Staplestreet for air source heat pumps, along with the rest of Kent. Count every place we list in Kent and you reach 922, with Staplestreet on the list. For properties nearby, see our Bromley page (41 miles or so).
From Staple Street, Forge Farm Row and Staplestreet Road to the smaller roads in between, the whole area is covered. All of ME13 is covered, from busy streets to back roads. Neighbouring places we cover include Slutshole (1 mile north-east), Hernhill (1 mile north-east), Goodnestone (1 mile north-west), Culmers (1 mile north) and Dargate (1 mile north-east). Further out, we also cover Ashford (12 miles south), Canterbury (6 miles east), Sittingbourne (10 miles west) and Whitstable (5 miles north-east).
Near you in Staplestreet
Locally, jobs take us to houses, flats and workplaces close to Mount Ephraim Gardens and White Horse Inn. The nearest railway station is Selling station, roughly 1.9 miles south. A little further out are Tower keep castle at Chilham (4.2 miles south) and Eastbridge Hospital of St Thomas the Martyr (5.7 miles east). Green spaces nearby include Blean Woods RSPB Reserve.
Also in Staplestreet
What a customer said
“Excellent service from start to finish. Two wall-mounted units installed in our home. Clean, tidy work: they protected all the floors and left no mess. The systems work brilliantly. Would highly recommend.”
Sarah M., East Grinstead