Greater London · Heat pump installation
South Norwood air source heat pumps
Air source heat pumps across South Norwood and nearby, from the first look to the final check with the price fixed before work begins.
- Planning and permitted development questions
- Moving away from fossil-fuel heating
- Choosing between air-to-water and air-to-air
Air source heat pumps for homes and businesses in South Norwood
Air-to-air heat pumps can qualify for a £2,500 Boiler Upgrade Scheme grant, but only in some cases. The system must replace the existing fossil-fuel heating and meet the home’s full heating demand, it must be installed by an MCS certified installer, and it must be in a home; adding it alongside a boiler does not qualify. The work covers homes heated by oil, LPG or gas, radiator systems and hot water cylinders, and the jobs we see most are replacing a combi boiler with a heat pump and working out whether radiators need upsizing.
In a flat in South Norwood, the lease and the freeholder typically decide where a heat pump can go. The planning rules for flats are stricter than for houses, so we check the position before we design.
Looking after a system is mostly common sense: keep the outdoor unit clear, follow the manufacturer’s guidance on cleaning and book a service at the interval they recommend. It also keeps you on the right side of any warranty terms that ask for servicing.
- Location
- South Norwood (SE25, SE20, CR0)
- Wider area
- Greater London
- Accreditations
- NICEIC approved, F-Gas certified, MCS
- Enquiries
- Same working day
- Price
- Fixed-price quote after a site survey
- Costs
- £8,000–£16,000 (0% VAT on homes), before the grant
- Phone
- 07833 053749
- Last updated
- 30 October 2026
What air source heat pumps can’t fix
It’s worth knowing the limits before booking:
- Draught-proofing and insulation upgrades
- Tax advice on your own circumstances
- Disconnecting or servicing a gas boiler
Not sure which it is? You can give us a ring on 07833 053749 or use the quote form and we’ll tell you honestly.
What the work covers
- Radiator systems
- Hot water cylinders
- Air-to-water heat pumps
- Air-to-air heat pumps
- Underfloor heating
- Homes heated by oil, LPG or gas
South Norwood: your questions answered
Will a heat pump in South Norwood need planning permission?
That depends on the building and where the outdoor unit goes. The centre of South Norwood is in the South Norwood Conservation Area. On a house, an air source heat pump can often go ahead under permitted development, with an outdoor unit of no more than 1.5 cubic metres and an installation that meets MCS 020(a), which includes a noise check. Those rights do not reach the grounds of a listed building, and conservation areas rule out walls or roofs facing a road. If that might affect you, we ask the planning department at Croydon council, normally the authority for South Norwood.
Can you fit air conditioning in a London flat in South Norwood?
Normally, yes, though leaseholders normally need the freeholder’s agreement. We look at where the outdoor unit could go, such as a balcony, flat roof or rear wall, and write it up for the freeholder or agent.
Will you work on another installer’s system?
Yes. We look at it first and tell you what we find, including any issues with how it was fitted. You get a fixed price before any work goes ahead.
Do you work on commercial properties?
Yes. From one rented home to commercial buildings, we work the same way: a look first, a fixed-price quote and written records.
Will my radiators work with a heat pump?
We find out during the survey. Rooms where the radiator is big enough stay as they are and any changes are in the quote.
Do you protect the property while you work?
Floors and furniture near the work are covered with dust sheets before work begins, and the area is kept tidy throughout. Before we leave, we clear up and run through the work with you.
How does the warranty work?
It’s the manufacturer’s, and the terms are theirs. Some brands make regular servicing a condition so it’s worth keeping the service records.
What we’re called out for in South Norwood
Many people look at heat pumps when an oil, LPG or gas boiler is getting old. Starting early leaves time for the survey, the design and any grant application, rather than rushing a replacement in winter.
These are the situations we see most often:
- Working out where a cylinder could go
- Plans to switch to electric heating with a heat pump
- Questions about where the outdoor unit can go
Live in one of the older houses around Church of St Mark? Expect the survey to look closely at heat loss and at the building’s planning status.
Comparing quotes
- Whether they looked at the job before pricing it
- Whether the quote shows VAT clearly
- What’s in the price and what isn’t
How it works
The first job on site is protection: sheets over the floor and any furniture nearby and nothing is moved without asking you. Then the electrics are made safe and the work begins. The work on site takes from a couple of days to around a week, depending on the system and how much of the heating changes, and we tidy up before we leave. Before a visit in South Norwood, we ask where the van can stop and how we reach the outdoor unit.
- We find out about your home and the heating you have now.
- A heat loss survey is carried out, room by room.
- The design covers the heat pump, emitters, hot water and outdoor unit.
- A fixed-price quote explains the cost, the grant position and the VAT.
- Then it’s fitted, commissioned and registered with MCS.
How to prepare
- Clear access to the fuse board
- Clear a path to the units and the space around them
- Let us know where we can park and unload
Getting a quote
Here’s what helps us quote: where the property is and what kind of building it is, photos of the rooms or units, the brand and model of anything already fitted and any symptoms, from error codes to drips. Then call 07833 053749 or send an email.
Advice
Towns and villages near South Norwood
Also in South Norwood
Keeping the system healthy
Think of this as the after-treatment advice, in brief:
- Keep the outdoor unit clear all year
- Don’t block radiators or indoor units with furniture
- Keep the MCS certificate with the manufacturer’s paperwork
If you were eligible for a grant, we handle the application and keep you updated since the grant goes through the installer.
Book a service every year. Check the manufacturer’s terms, as they may include servicing conditions.
What a heat pump looks like in South Norwood
The Valuation Office Agency’s council tax figures put about 41% of homes in South Norwood and the neighbourhoods around it before 1919, and Census 2021 figures found about 55% of households live in flats. Older homes can lose heat faster, so a room-by-room heat loss calculation, and sometimes insulation or larger radiators, comes before sizing a heat pump. Flats are often harder for air-to-water systems, so we look at whether air-to-air suits better. London homes can be short of space for an outdoor unit and cylinder, which affects the choice of heat pump.
If your home is near Norwood Junction station and heated by a gas boiler, an air-to-water heat pump can replace it where the survey shows it suits.
South Norwood is about 5 miles south-east of Stockwell, in Greater London. Our engineers cover South Norwood for air source heat pumps and across the rest of Greater London. Our list for Greater London has 764 entries, and South Norwood is one.
The closest recent job we can point to from South Norwood was on Church Road, Crystal Palace (SE19), about 1 mile north: installing three LG cassette units in the main bar and dining area and a wall-mounted unit in the kitchen.
If you need air source heat pumps at a property on Park Road, Court Road and Dixon Road or anywhere close by, our engineers can take on the work. If your postcode is in SE25, SE20 and CR0, we can take the job on. Places around South Norwood that are also on our list: Selhurst (1 mile north), Woodside (1 mile south), Ashburton (1 mile south), Elmers End (1 mile east) and Addiscombe (1 mile south). We also work in nearby towns such as London (7 miles north), City of Westminster (9 miles north-west), Marylebone (9 miles north) and Kensington (9 miles north-west).
What’s near South Norwood
In South Norwood, that means homes and buildings near The Albion pub, South Norwood Recreation Ground and Harris Academy South Norwood, among other places. There’s a railway station in South Norwood itself: Norwood Junction station. A little further out are Croydon University Hospital (1.7 miles south-west) and Crystal Palace Museum (1.4 miles north). Not far away are Dulwich Upper Wood and Duppas Hill.
What a customer said
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager