Kent · Heat pump installation
Heat pump installers in Shatterling
Looking for air source heat pumps in Shatterling? We look at the job first, give you a fixed-price quote and do the work at a time that suits you, finishing with proper records.
- Comparing heat pump types
- Finding a place for the outdoor unit
- An oil, LPG or gas boiler near the end of its life
How we handle air source heat pumps in Shatterling
Air-to-water heat pumps heat your hot water through a cylinder. If you have a combi boiler and no cylinder, the survey looks at where one could go. With air-to-air, hot water has to come from something else. The work covers homes heated by oil, LPG or gas, radiator systems and underfloor heating, and common reasons people get in touch are radiators that may be too small for a heat pump and questions about listed buildings or conservation areas.
If your home in or near Shatterling is heated by oil, LPG or electric heaters with no mains gas, the Boiler Upgrade Scheme adds an extra £1,500 until March 2027 for an air source or ground source heat pump, on top of the £7,500.
Looking after a system is mostly common sense: keep the outdoor unit clear, follow the manufacturer’s guidance on cleaning and book a service at the interval they recommend. It also keeps you on the right side of any warranty terms that ask for servicing.
- Where
- Shatterling (CT3)
- Wider area
- Kent
- Accreditations
- F-Gas certified company, NICEIC approved, MCS
- Price
- A fixed price before we start
- Costs
- £8,000–£16,000 (0% VAT on homes), before the grant
- Response
- Same working day
- Telephone
- 07833 053749
- Page updated
- 30 October 2026
Looking after your system
Looking after it is simple, and it helps at the next service:
- Keep to regular servicing
- Know the servicing conditions in your warranty
- File the MCS certificate safely
If anything doesn’t seem right after installation, call us on 07833 053749 and we’ll look into it. A yearly service is a good habit.
Keep the outdoor unit clear of leaves, plants and stored items. Airflow is what it runs on, so keep it clear all year.
What else we do in Shatterling
Questions from Shatterling
Do I need planning permission for a heat pump in Shatterling?
There’s no single answer: the building and the outdoor unit position decide it. The centre of Shatterling is in a conservation area. The permitted development rules for heat pumps leave out listed buildings and stop outdoor units going on road-facing walls or roofs in conservation areas. Anything outside the rules needs an application, and we raise it with the planning department at Dover council, typically the authority for Shatterling first.
Will you come out to Shatterling?
Yes, and the size of the place makes no difference to how we work. We’re based in East Grinstead and plan each visit so the job can be finished in one trip where possible.
Is there a Boiler Upgrade Scheme grant for air-to-air?
The scheme offers £2,500 for air-to-air, but the conditions are strict. Adding air-to-air alongside a boiler does not qualify as it has to meet the full heating demand.
Whose job is it to check the system for leaks?
The F-gas rules share it between the equipment’s operator and the engineers who work on it. The interval depends on the refrigerant charge, measured in tonnes of CO2 equivalent: at least yearly for 5 to under 50 tCO2e, and every 6 months for 50 to under 500 tCO2e.
Is the equipment covered by a warranty?
The manufacturer’s warranty, on the manufacturer’s terms. Each brand sets its own conditions and periods, so we explain them on your quote.
Is there VAT on a heat pump?
For homes, currently none: until 31 March 2027 the rate is 0% in residential accommodation, then 5%. The relief is not available to businesses, and with air-to-air we confirm the VAT on the quote. This is general information, not tax advice.
Do you work on systems someone else installed?
Yes. We start with a proper look and tell you honestly what we find, including any issues with how it was fitted. You get a fixed price before any work goes ahead.
The process
The work area is kept tidy throughout, with sheets down and mess cleared as we go. If we need to drill through a wall, we agree the spot with you first. The visit takes from a couple of days to around a week, depending on the system and how much of the heating changes. Seeing the property in photos first means the trip to Shatterling can be planned properly.
- You tell us about the home and what you want from a heat pump.
- A survey covers heat loss, radiators, hot water and where the outdoor unit could sit.
- We recommend air-to-water or air-to-air and check the grant position.
- Installation follows on the agreed dates.
- After commissioning, you get the MCS certificate and a handover.
Getting ready for the visit
- Keep pets out of the rooms we’re working in
- Let us know if the units are on a roof, a high wall or in a locked area
- Move furniture away from the wall where we will be working
Getting a price
Getting a quote is straightforward. Call or email with a few details and we will come back to you the same working day. Where a survey is needed, we arrange a time that suits you.
Advice
Homes in Shatterling and heat pumps
The Valuation Office Agency’s council tax figures put about 37% of homes in and around Shatterling before 1919, and Census 2021 figures found about 78% of households in detached or semi-detached houses. In older homes, the heat loss calculation is especially important, as solid walls and draughts change the size of heat pump needed. Houses usually have space for an outdoor unit and a hot water cylinder.
Live in one of the older houses around St Mary's Church? Expect the survey to look closely at heat loss and at the building’s planning status.
Shatterling is about 6 miles east of Canterbury, in Kent. Whatever kind of property you have in Shatterling, our engineers can help with air source heat pumps. We reply to enquiries the same working day and our emergency line runs 24/7. Across Kent, we cover 922 places, Shatterling among them. Bromley, roughly 53 miles off, has its own page on this site.
All of CT3 is within our area. We also cover the places around Shatterling: Broomhill (1 mile west), Perry (1 mile north), Nash (1 mile north-east), Wingham (1 mile south-west) and Twitham (1 mile south). Further out, we also cover Canterbury (6 miles west), Margate (10 miles north-east), Dover (10 miles south) and Folkestone (14 miles south).
Near you in Shatterling
Around Shatterling, our work takes us to homes and businesses near The Red Lion pub, among other places. The nearest railway station is Adisham station, roughly 3 miles south-west. Other landmarks nearby include St Martins Hospital (5.4 miles west). Not far away are Monk's Wall nature reserve.
Signs you need air source heat pumps in Shatterling
Air-to-air systems interest people who want cooling in summer as well as heating. They heat rooms through wall, floor or ceiling units, and can cool them when it’s hot. Whether a grant applies depends on the scheme conditions.
Most people get in touch after spotting something like this:
- No space for a hot water cylinder
- A boiler that’s getting old
- Finding a place for the outdoor unit
Goodnestone Park lies about 2.5 miles south. Owners of listed homes need consent before a heat pump is fitted, so it’s one of our first questions.
Questions to ask before booking
- Whether the company is F-Gas certified, and whether you can check it
- What records you get at the end
- Whether extra work needs your approval first
What happens if it’s left?
Radiators that are too small for a heat pump’s lower flow temperature leave rooms cool. The survey picks this up before installation. Booking before summer means the work in Shatterling is done before the hot weather.
Every job is different, so we price each one individually. The system, the access, the pipe routes and the parts involved all play a part.
Why people in Shatterling choose us
- We work on all the leading brands
- A 24/7 emergency line
- Checkatrade member
- Manufacturer’s warranty terms explained on your quote
Take a look at how installs are priced or our accreditations.
From one of our customers
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager