Greater London · Heat pump installation
Heat pump installation in Norbiton, Greater London
We cover Norbiton for heat pump installation. A look at the job first, a fixed-price quote and written records at the end.
- Radiators that may be too small for a heat pump
- No space for a hot water cylinder
- Plans to switch to electric heating with a heat pump
Air source heat pumps in Norbiton
Heat pumps run at lower flow temperatures than most boilers which means some radiators may need upsizing. The survey shows which rooms are fine and which need changes and anything that needs changing is in the quote. Common call-outs are for plans to switch to electric heating with a heat pump and planning and permitted development questions, across underfloor heating, air-to-water heat pumps and hot water cylinders.
Homes in Norbiton are often flats and terraces, where outside space is limited, which affects which heat pump suits. Air-to-water needs room for the outdoor unit and normally a cylinder, while an air-to-air system needs less space.
Whatever the visit, you get a written record: commissioning details and F-Gas records for a new system, a note of the fault and the fix for a repair, or a service record. Keep it with the system’s paperwork so it’s to hand next time.
- Where
- Norbiton (KT2, KT1, KT3)
- Wider area
- Greater London
- Credentials
- F-Gas certified, NICEIC approved, MCS
- Typical price
- £8,000–£16,000 before the grant, 0% VAT on homes
- Enquiries
- Answered the same working day
- Pricing
- Fixed, in writing
- Telephone
- 07833 053749
- Last updated
- 30 October 2026
What we do, step by step
The visit goes in the diary at a time that works for you, and we let you know if plans need to move. On arrival, the engineer compares the job with the survey, your pictures or the details you gave us. If something is different, we talk it through with you before carrying on. After that, it takes a few days on site, depending on the cylinder, the radiators and the pipework involved. For a job in Norbiton, tell us about parking, permits and access to the building when you get in touch.
- You tell us about the home and what you want from a heat pump.
- A survey covers heat loss, radiators, hot water and where the outdoor unit could sit.
- We explain which type of heat pump suits the home and whether a grant could apply.
- Installation follows on the agreed dates.
- After commissioning, you get the MCS certificate and a handover.
Preparing for the visit
- Keep pets out of the rooms we are working in
- Name a contact who can meet us at the agreed time
- Mention any parking restrictions near the property
Ask for a quote
To help us quote: where the property is and what kind of building it is, pictures of the rooms or units, the brand and model of anything already fitted and anything you’ve noticed, such as an error code or a noise. Once you have those, phone 07833 053749 or email us.
Related advice
System by system
VAT on heat pumps
This is general information, not tax advice.
Air-to-water heat pumps
An air-to-water heat pump heats water for your radiators or underfloor heating and your hot water cylinder. It replaces the boiler as the main heat source, and is MCS certified when we install it.
Your questions about air source heat pumps in Norbiton
Does the Boiler Upgrade Scheme cover homes in Norbiton?
Norbiton is in England, where the Boiler Upgrade Scheme runs. Air-to-water and ground source systems attract £7,500. Air-to-air gets £2,500, but only where it takes over from fossil-fuel heating and covers the whole home’s heating demand. You don’t apply yourself: the MCS certified installer does, which is us.
Is a heat pump in Norbiton permitted development?
There’s no single answer: the building and the outdoor unit position decide it. There’s a conservation area, the Park Road Conservation Area, close to central Norbiton. The permitted development rules for heat pumps leave out listed buildings and stop outdoor units going on road-facing walls or roofs in conservation areas. Anything outside the rules needs an application, and we raise it with the local planning authority (for Norbiton, typically Kingston-Upon-Thames council) first.
Will skipping a service affect the warranty?
It can, for some brands. Send us the make and model and we’ll tell you what the manufacturer expects, and book the service at the interval they recommend.
Can I do the refrigerant work myself?
No, not the refrigerant side. Under the F-gas rules, it must be done by qualified engineers from a certified company, and a new electrical circuit is notifiable building work unless a registered competent person does it.
What warranty do I get?
It’s the manufacturer’s warranty, which varies by brand. Daikin, for example, gives a standard 2 years on split air conditioning and we explain the terms for your brand on the quote.
Do I get paperwork after the visit?
Yes. It’s your proof of what was done: a dated note of the work, with refrigerant details where they apply.
Do you look at the job first?
Yes. For simple jobs, pictures and a few details can be enough, while bigger systems and repairs that need testing get a visit.
Homes in Norbiton and heat pumps
About 48% of households live in flats, according to Census 2021 figures. Flats are often harder for air-to-water systems, so we look at whether air-to-air suits better. London homes can be short of space for an outdoor unit and cylinder, which affects the choice of heat pump.
With Pembroke Lodge about 2.2 miles north, it’s worth asking whether your own home is listed before planning a heat pump. Homeowners near Norbiton station often ask whether a heat pump can take over from the boiler, and the heat loss survey answers that.
Norbiton is about 3 miles west of Wimbledon, in Greater London. Homes and businesses alike in Norbiton, our engineers can help with air source heat pumps. You’ll hear back from us the same working day and our emergency line runs 24/7. Norbiton is one of 764 towns, villages and districts in Greater London where we work for homes and businesses. Croydon, roughly 9 miles off, has its own page on this site.
The closest recent job we can point to from Norbiton was on Beaufort Road, Kingston upon Thames (KT1), about 1 mile west: installing a Samsung wall-mounted unit in the garden studio and a second unit in the main bedroom.
If your postcode is in KT2, KT1 and KT3, we can take the job on. Local streets include New Road, York Road and Orme Road, and we cover them all. Places around Norbiton that are also on our list: Kingston upon Thames (1 mile west), Coombe (1 mile north-east), New Malden (1 mile south-east), Motspur Park (1 mile east) and Coombe Hill (2 miles north-east). We also work in nearby towns such as London (10 miles north-east), City of Westminster (9 miles north-east), Marylebone (9 miles north-east) and Kensington (7 miles north-east).
What’s near Norbiton
Locally, jobs take us to houses, flats and workplaces close to Kingston Grammar School, Tiffin School and The Black Horse pub. There’s a railway station in Norbiton itself: Norbiton station. Nearby you’ll also find Kingston Hospital (within half a mile north) and Bentall Centre (0.9 miles west). Open spaces near Norbiton include Rose Walk and Kingston Hill Road area.
Fixed-price quotes for air source heat pumps in Norbiton
The price is fixed before any work begins. It takes into account:
- Whether we need access equipment for high-level work
- What we find on the survey or diagnosis
- The equipment or parts the job needs
Whatever the property, the quote works the same way: what’s needed, how we reach it, the parts and the labour. Ask for a fixed-price quote and we will go through it with you.
Helping us quote
Simple jobs can often be priced from pictures and some basics. Send what you can of the following:
- The make and model of the system, from the label
- Photos showing the indoor unit and the space around it
- A photo of the consumer unit with the cover closed
Getting a quote is straightforward. Send a few details and photos, and we reply the same working day. If we need to see the property first, we book a survey at a time that works for you.
Places near Norbiton
What else we do in Norbiton
Managing agents and facilities teams in Norbiton
Larger air conditioning systems in buildings need more than servicing: systems with an effective rated output over 12 kW need a TM44 inspection by an accredited energy assessor at least every 5 years. We can arrange it, prepare the system for it and fix what it finds.
Managing agents often deal with us directly. Send the address, what’s needed and how access works and we will come back with a fixed-price quote.
A customer’s words
“Excellent service from start to finish. Two wall-mounted units installed in our home. Clean, tidy work: they protected all the floors and left no mess. The systems work brilliantly. Would highly recommend.”
Sarah M., East Grinstead