Greater London · Heat pump installation
Heat pump installation in Hayes, Greater London
Air source heat pumps, in Hayes and nearby. Ask us for a fixed-price quote, and we will reply the same working day.
- Deciding which kind of heat pump suits the home
- Moving away from fossil-fuel heating
- Checking emitters for a heat pump
Air source heat pumps for homes and businesses in Hayes
Until 31 March 2027, a heat pump installed in residential accommodation carries 0% VAT, with 5% from 1 April 2027. That follows HMRC Notice 708/6, and it doesn’t apply to businesses, and for air-to-air systems we confirm the VAT on your quote. This is general information, not tax advice. If the problem is a boiler that’s getting old and working out whether radiators need upsizing, we can sort it out.
In a London area like Hayes, many homes are flats or terraces with little outside space, and that decides which kind of heat pump works. An air-to-water system needs space outside and usually a hot water cylinder inside, while air-to-air units take less room.
Each manufacturer sets its own warranty period. Daikin, for instance, gives a standard 2 years on split air conditioning, with longer extensions only on its air-to-water heat pumps. Whatever the brand, the manufacturer’s terms are explained on your quote.
- Where
- Hayes (BR4, BR2)
- Wider area
- Greater London
- Quote
- Fixed after a survey or photos
- Certified
- F-Gas certified, NICEIC approved, MCS
- Costs
- £8,000–£16,000 (0% VAT on homes), before the grant
- Telephone
- 07833 053749
- Last updated
- 30 October 2026
Your questions about air source heat pumps in Hayes
Do I need planning permission for a heat pump in Hayes?
It comes down to the building and the spot chosen for the outdoor unit. There’s a conservation area, the Bromley, Hayes and Keston Commons Conservation Area, close to central Hayes. The permitted development rules for heat pumps leave out listed buildings and stop outdoor units going on road-facing walls or roofs in conservation areas. Anything outside the rules needs an application, and we raise it with Bromley council, which is normally the planning authority for Hayes first.
Can I have air conditioning in a flat in Hayes?
In many cases, yes, once the lease and the building’s rules are checked. Permitted development rules for flats are tighter than for houses, so we check the outdoor unit position and give you the details to send to the freeholder or managing agent.
Is there a survey before the work?
Yes. Photos often do the job for simple work, while bigger systems and repairs that need testing get a visit.
Do you provide F-Gas records?
Yes. It’s the record a manufacturer or the next engineer will ask to see: the date, the work, and any refrigerant added or recovered.
When will I hear back?
The same working day. After that, we agree a survey, diagnosis or installation date that suits you, and you get a fixed price before any work goes ahead.
Is there VAT on a heat pump?
For homes, 0% until 31 March 2027, under HMRC Notice 708/6 and 5% after that. With air-to-air, HMRC’s view depends on the product, so we confirm the VAT on the quote.
How long does a heat pump installation take?
A typical installation takes a few days on site, depending on the cylinder, the radiators and the pipework involved. We plan the work so you’re without heating for as little time as possible and agreed before we start.
Towns and villages near Hayes
What else we do in Hayes
Safe owner checks
On air conditioning, the filters in the indoor unit are typically the one part owners can clean where the manufacturer’s manual explains how. With the power off, they lift out, can be vacuumed or rinsed and must be fully dry before they go back. On a heat pump, the equivalent is keeping the outdoor unit clear and checking the controls.
Do not move, re-route or disconnect units or pipework yourself. Disconnecting a system means dealing with refrigerant, which only a qualified engineer can do, and the electrics need care too. Ask us to quote for a move instead.
What affects the quote in Hayes
Every job gets its own quote. These are the things that affect it:
- How far the pipework has to run, and where
- The number of rooms, units or zones
- One-off work versus a regular service cycle
The pipe route, the height of the units and how we reach them can all change the price. We take each of them into account, and the price is fixed before work begins.
Before you get in touch
Photos and a few facts are often enough to price a simple job. Useful things to send:
- The outside wall, roof or yard where the outdoor unit sits or would go
- The remote or wall controller showing any error
- Your consumer unit or fuse board
For air source heat pumps in Hayes, ring 07833 053749 or use the quote form. Tell us what kind of property it is and what you’d like done, plus some pictures if they’re to hand. We reply the same working day.
Rented and managed buildings
Under the GB F-gas rules, responsibility for leak checks is shared between whoever operates the equipment and the engineers who work on it. Where a building is let or managed, the lease or contract should make clear who looks after the system and we are happy to deal with whoever it is.
Portfolio owners often want one contractor and one number. Our area covers Greater London and the South East, so a run of properties can go into one programme and kept on a regular cycle.
What happens on the day
Anything involving refrigerant is handled by F-Gas qualified engineers, as the law requires, and electrical work is done by us as NICEIC approved contractors. On the day, both are in the same hands. The work takes anything from a couple of days for air-to-air to the best part of a week for air-to-water with radiator changes. If a freeholder or agent needs to agree the work in Hayes, we can send them the details.
- First, a chat about the property and your goals for the heating.
- We survey for heat loss and look at radiators, cylinder space and outdoor unit options.
- We recommend air-to-water or air-to-air and check the grant position.
- We install the heat pump and connect it up.
- After commissioning, you get the MCS certificate and a handover.
Before we arrive
- Have the make and model of any existing unit to hand
- Mention any parking restrictions near the property
- Move furniture away from the wall where we’ll be working
Ask for a quote
Getting a quote is straightforward. Send a few details and photos, and we reply the same working day. Where a survey is needed, we arrange a time that suits you.
Read more
Homes in Hayes and heat pumps
About 72% of homes across Hayes and its surrounding area were built between the wars, according to the Valuation Office Agency’s council tax figures, and the 2021 Census found about 80% of households in detached or semi-detached houses. Homes of that age often have cavity walls that may or may not be insulated, which the survey checks. Houses usually have space for an outdoor unit and a hot water cylinder. In London, outside space and the rules for flats often decide which kind of heat pump suits.
If your home is one of the older properties near St Mary the Virgin, the survey checks whether it’s listed or in a conservation area before the outdoor unit position is chosen. If your home is listed, like Bromley Palace about 2 miles north, listed building consent comes before any heat pump work.
Hayes is about 2 miles south of Bromley, in Greater London. Homes and businesses alike in Hayes, we can help with air source heat pumps. You’ll hear back from us the same working day, and there’s a 24/7 emergency line. Count every place we list in Greater London and you reach 764, with Hayes on the list.
Our nearest recent job to Hayes was on Westmoreland Road, Bromley (BR2), about 2 miles north: installing a Mitsubishi Electric multi-split system serving the master bedroom, second bedroom and living room.
Postcode districts we cover here: BR4 and BR2. Hawes Lane, Crest Road and Keswick Road and the roads off them are all inside our area. Close by, we work in West Wickham (1 mile west), Coney Hall (1 mile west), Bromley Common (1 mile north-east), Nash (1 mile south) and Eden Park (2 miles north-west). Within a short drive, we also cover London (10 miles north-west), City of Westminster (12 miles north-west), Marylebone (12 miles north-west) and Kensington (12 miles north-west).
What’s near Hayes
Around Hayes, our work takes us to homes and businesses near Coney Hall Recreation Ground, New Inn and Hayes School and the streets around them. Hayes has its own railway station: Hayes (Kent) station. Other landmarks nearby include National Psychosis Unit (1.6 miles west) and Bethlem Museum of the Mind (1.1 miles east). The countryside around Hayes includes Summer Hill and Hutchinson's Bank.
What a customer said
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager