Kent · Heat pump installation
East Malling air source heat pumps
Expert air source heat pumps for East Malling: a survey or diagnosis, a fixed price, careful work and proper paperwork. Ask us for a fixed-price quote.
- A boiler that’s getting old
- Working out where a cylinder could go
- Deciding which kind of heat pump suits the home
Air source heat pumps for homes and businesses in East Malling
An air-to-water heat pump costs £8,000–£16,000 (0% VAT on homes), before the grant. The Boiler Upgrade Scheme can provide £7,500 towards an eligible air-to-water system in England and Wales and the installer makes the application. Eligibility depends on the property, so we confirm it before anything is agreed. The work covers homes heated by oil, LPG or gas, hot water cylinders and radiator systems, and the jobs we see most are questions about where the outdoor unit can go and checking whether planning permission is needed.
Older homes around East Malling can be draughty or have solid walls, which a heat loss calculation will show. Sometimes insulation first is the better investment.
Whatever the visit, you get a written record: commissioning details and F-Gas records for a new system, a note of the fault and the fix for a repair, or a service record. File it with the manual, because it helps with any later warranty question.
- Place
- East Malling (ME19)
- Region
- Kent
- Certified
- F-Gas certified company, NICEIC approved, MCS
- Price guide
- £8,000–£16,000 (0% VAT on homes), before the grant
- Quotes
- Fixed, in writing
- Telephone
- 07833 053749
- Checked
- 30 October 2026
Looking after your system
To keep the system working properly:
- Check eligibility for the Boiler Upgrade Scheme early
- Seal draughts where you can
- Keep the outdoor unit clear all year
In cold, damp weather the outdoor unit runs a defrost cycle from time to time. It may give off steam or sound different for a few minutes, and that is normal.
A well-insulated home helps a heat pump, as lower heat loss means the system has less to do.
Also near East Malling
More services for East Malling
FAQs for East Malling
Do you cover smaller places like East Malling?
We do. Villages and hamlets get the same service as the bigger towns. A few photos and the postcode are enough to get things started.
Can I get the Boiler Upgrade Scheme grant in East Malling?
Yes, the scheme covers homes in England, including East Malling, if they qualify. Whether your home qualifies, and for how much, depends on the type of heat pump and the heating it replaces. We hold MCS certification, so the application is ours to make for you.
Why use an F-Gas certified company?
F-Gas certification shows a company is approved to work on equipment containing fluorinated gases, such as the refrigerant in air conditioning and heat pumps. In Great Britain, that certification is a legal requirement, not an optional extra, and AirCon Doctor is certified.
Do you have a 24/7 line?
Yes. For anything urgent, such as a system failing in a server room or water leaking from a unit, ring our 24/7 line and we will tell you what to do first.
What warranty do I get?
It’s the manufacturer’s warranty, which varies by brand. Daikin, for instance, gives a standard 2 years on split air conditioning and we explain the terms for your brand on the quote.
What does an air-to-water heat pump cost?
Air-to-water systems are £8,000–£16,000 (0% VAT on homes), before any grant. The final price depends on the heat loss survey, the radiators and the cylinder and the quote is fixed.
When will I hear back?
On the same working day you contact us. Then we agree a date that works for you, and you get a fixed price before any work goes ahead.
What happens on the day
The visit goes in the diary at a time that works for you, and we let you know if plans need to move. When we arrive, we check the job against the survey or the photos you sent. Anything unexpected is raised with you before we go further. After that, it takes from a couple of days to around a week, depending on the system and how much of the heating changes. Let us know how to reach the outside wall or outdoor unit at your property near East Malling.
- First we find out about the property, the heating you have now and what you’re hoping for.
- The survey measures heat loss room by room and looks at radiators, hot water and the best spot for the outdoor unit.
- You get a fixed-price quote, with any grant you are eligible for and the VAT explained.
- The outdoor unit, the indoor equipment and the controls are installed and connected.
- The system is commissioned and registered under MCS, and we show you how to use it.
Getting ready for the visit
- Find the manual or the paperwork for the system, if you have it
- Give us access to the outside wall, roof or yard where the outdoor unit sits
- Make sure someone can let us in at the agreed time
How to get a quote
Published ranges are a starting point; the quote is built on your property, because every property is different. Once we have looked at the job, from pictures or on a survey, you get a fixed price. To get going, ring 07833 053749 or use the quote form.
Related advice
Heat pumps in East Malling: local notes
About 27 miles out from central London, East Malling is part of the South East area we work across. Roughly a third of a mile or less from central East Malling, you reach the Clare Park and Blacklands Conservation Area. Draw a one-mile circle round the middle of East Malling and it takes in 6 conservation areas. Clare House, listed at grade I, is one of roughly 27 protected buildings and structures in the half-mile around East Malling’s centre. That affects heat pumps: listed buildings need consent, and conservation areas limit where the outdoor unit can go under permitted development. Where needed, we check with the planning team at Tonbridge and Malling council, which usually handles East Malling.
Live in one of the older houses around Church of St James? Expect the survey to look closely at heat loss and at the building’s planning status. If you live near East Malling station, the survey compares air-to-water and air-to-air for your home before anything is quoted.
East Malling is about 4 miles north-west of Maidstone, in Kent. For air source heat pumps in and around East Malling, it’s easy to get a fixed-price quote: please phone 07833 053749 or fill in the contact form. We work across London and the South East, including East Malling. We cover 922 places across Kent, large and small. We also work in Bromley, about 20 miles from East Malling.
From High Street, Chapman Way and Lister Close to the smaller roads in between, the whole area is covered. Every address in ME19 is within our area, from the main roads to the quietest streets. Places around East Malling that are also on our list: Well Street (1 mile south), Ditton (1 mile east), West Malling (1 mile west), Aylesford (2 miles east) and Kings Hill (2 miles south-west). Within a short drive, we also cover Maidstone (4 miles south-east), Sittingbourne (13 miles east), Dartford (14 miles north-west) and Sevenoaks (11 miles west).
Landmarks near East Malling
Around East Malling, our work takes us to homes and businesses near The Rising Sun pub, Ditton Quarry and The Malling School and the streets around them. The closest station to East Malling is East Malling station, about 0.7 miles south-east. Well-known places in the area include Leybourne Castle (0.9 miles north-west) and Fremlin Walk (3.9 miles east). For a walk, there’s Burham Down and Blue Bell Hill.
Before you call an engineer
There are a few things you can safely do yourself: keeping the outdoor unit clear, checking the mode and set temperature, and the routine cleaning in the manual. Opening up the units, the electrics and the refrigerant circuit are a job for us.
Owner care supports servicing; it doesn’t replace it. Simple care keeps the air moving through the system, but the refrigerant circuit, the electrics and the parts you can’t see still need an engineer at the interval the manufacturer recommends.
When something else is needed
Not every problem is solved by air source heat pumps, and we’d rather say so up front. It does not solve:
- Insulation work, such as loft or cavity wall insulation
- Planning decisions, which rest with the council
- Any gas work on the existing boiler
If you’re not sure, just ring 07833 053749 or write to us at info@aircondoctor.co.uk and we’ll give you a straight answer.
Where we work
- Air-to-water heat pumps
- Homes heated by oil, LPG or gas
- Underfloor heating
- Radiator systems
- Hot water cylinders
- Air-to-air heat pumps
A customer’s words
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager