Surrey · Heat pump installation
Heat pump installation in Charlwood, Surrey
Air source heat pumps, in Charlwood and nearby. Ask us for a fixed-price quote; we reply the same working day.
- No space for a hot water cylinder
- Checking eligibility for a heat pump grant
- An oil, LPG or gas boiler near the end of its life
About our air source heat pumps in Charlwood
Air-to-air heat pumps can qualify for a £2,500 Boiler Upgrade Scheme grant, but only in some cases. It has to replace the fossil-fuel heating, cover the whole heating demand, be fitted by an MCS certified installer and be in a home; adding it alongside a boiler does not qualify. Typical jobs include deciding on the outdoor unit position and an oil, LPG or gas boiler near the end of its life, across hot water cylinders, air-to-water heat pumps and homes heated by oil, LPG or gas.
Homes around Charlwood normally have room outside for a heat pump, so the design comes down to heat loss, radiators and hot water.
Refrigerant work is written up in the F-Gas records: what was done, the refrigerant type and any amount added or recovered. File them with the system’s paperwork, ready for the next service or a warranty query.
- Location
- Charlwood (RH6)
- Wider area
- Surrey
- Prices
- £8,000–£16,000 before the grant, 0% VAT on homes
- Quote
- Fixed, in writing
- Certified
- NICEIC and F-Gas, MCS
- Call
- 07833 053749
- Page updated
- 30 October 2026
How it works
If the system has to be off for part of the visit, we tell you before we start so it doesn’t catch you out. For businesses, we can normally work room by room or zone by zone. The work takes a few days on site, depending on the cylinder, the radiators and the pipework involved. For a village like Charlwood, tell us about narrow lanes, gates and parking when you book.
- We start with your plans and the property.
- The survey checks heat loss, emitters, hot water and the outdoor unit position.
- We recommend air-to-water or air-to-air and check the grant position.
- The system is installed and connected to the controls.
- After commissioning, you get the MCS certificate and a handover.
Before we arrive
- Clear the space around the indoor unit, or where it will go
- Have the make and model of any existing unit to hand
- Tell us about any building rules, permits or sign-in
Get a fixed-price quote
Every quote starts with a look at the job, either on a site survey or, for simple jobs, from your photos and details. After that, we send a fixed price so you know the cost before we begin.
Advice
Nearby places to Charlwood
Also in Charlwood
Your questions about air source heat pumps in Charlwood
Do you cover smaller places like Charlwood?
We do. Villages and hamlets get the same service as the bigger towns. We are based in East Grinstead and plan each visit so the job can be finished in one trip where possible.
Is a heat pump in Charlwood permitted development?
That depends on the building and where the outdoor unit goes. The centre of Charlwood is in the Charlwood Conservation Area. On a house, an air source heat pump can often go ahead under permitted development, with an outdoor unit of no more than 1.5 cubic metres and an installation that meets MCS 020(a), which includes a noise check. Those rights do not reach the grounds of a listed building, and conservation areas rule out walls or roofs facing a road. If that might affect you, we ask the local planning authority (for Charlwood, usually Mole Valley council).
Do you provide F-Gas records?
Yes, on every job. New installations come with commissioning details, F-Gas records and warranty information, and repairs and services get a record of the work.
Is there VAT on a heat pump?
Under HMRC Notice 708/6, a heat pump installed in a home is zero-rated until 31 March 2027 and 5% after that. For air-to-air systems, we confirm the VAT on your quote.
Do you have a 24/7 line?
Yes, any time. For anything urgent, such as a system failing in a server room or water leaking from a unit, ring our 24/7 line and we’ll tell you what to do first.
Can you set up regular servicing?
Yes. We offer maintenance contracts, with visits at the interval your system and the manufacturer need. Each visit is written up and F-Gas records kept where they apply.
How quickly will you reply?
You’ll hear from us the same working day. For a breakdown that can’t wait, call our 24/7 emergency line.
Looking after your system
A little care keeps the system in better shape. Our advice:
- Know the servicing conditions in your warranty
- Keep the MCS certificate with the manufacturer’s paperwork
- Keep to regular servicing
If you were eligible for a grant, we handle the application and keep you updated, as the installer applies for it.
Book a service every year. Your manufacturer’s warranty terms may say something about servicing.
For landlords and property managers
We also work for facilities teams in offices, schools and public buildings in Charlwood and across Surrey. Larger buildings can be done in stages to keep disruption down.
Larger air conditioning systems in buildings need more than servicing: a TM44 inspection by an accredited energy assessor is required at least every 5 years for systems over 12 kW. We can arrange it, prepare the system for it and fix what it finds.
What a heat pump looks like in Charlwood
Valuation Office Agency council tax records date about 78% of homes in Charlwood and the neighbourhoods around it to the post-war years, 1945 to 1972, and about 44% of households live in terraced houses, according to the 2021 Census. Whether the walls and loft have been insulated makes a real difference to the heat pump size for homes of that period. In a terrace, the outdoor unit position and the MCS noise check need particular care.
Every heat pump design starts with a room-by-room heat loss calculation. Period properties close to Church of St Nicholas can suit a heat pump, though insulation and any heritage protection are checked first.
Charlwood is about 3 miles south-west of Horley, in Surrey. From the centre of Charlwood to the outskirts, we cover air source heat pumps, from small jobs to large ones. Across Surrey, we cover 395 places, Charlwood among them.
Not far from Charlwood, a recent job of ours was on Victoria Road, Horley (RH6), about 3 miles north-east: installing a Daikin multi-split system serving three bedrooms and the living room.
From The Street, Yew Tree Road and Rectory Lane to the smaller roads in between, the whole area is covered. We cover every part of RH6 and the roads nearby. Other places close to Charlwood include Russ Hill (1 mile south-west), Norwood Hill (2 miles north), Cudworth (2 miles west), Ifieldwood (2 miles south) and Ifield (2 miles south). We also work in nearby towns such as Epsom (13 miles north), Horley (3 miles north-east), Redhill (6 miles north-east) and Ewell (14 miles north).
Local landmarks in Charlwood
Locally, jobs take us to houses, flats and workplaces close to The Half Moon pub and Edolph's Copse and the streets around them. For rail, the closest station is Ifield station, roughly 2.8 miles south. A little further out are Crawley Museum (3.1 miles south-east) and County Mall (3.4 miles south-east). Green spaces nearby include Tilgate Lake.
What you can do yourself, and what needs us
Keep a note of anything odd: an error code, a new noise, a drip, a smell or a change in how well the system heats or cools. It helps us diagnose quickly, and a photo or a short video of the display is even better.
Leave the units and pipework where they are. Disconnecting a system means dealing with refrigerant, which only a qualified engineer can do, and the electrical side needs a competent person. If you need something moved, we can quote for it.
What a customer said
“Excellent service from start to finish. Two wall-mounted units installed in our home. Clean, tidy work: they protected all the floors and left no mess. The systems work brilliantly. Would highly recommend.”
Sarah M., East Grinstead