Hampshire · Heat pump installation
Heat pump installation in Brook, Hampshire
For heat pump installation in Brook, choose an F-Gas certified, NICEIC approved company. A fixed price before work begins, and a 24/7 emergency line.
- Questions about the Boiler Upgrade Scheme
- Deciding on the outdoor unit position
- Comparing heat pump types
The process
The work area is kept tidy throughout, with dust sheets down and offcuts and packaging cleared up. Any holes, fixings or cable routes are agreed with you before we drill. The visit takes a few days on site, depending on the cylinder, the radiators and the pipework involved. For a place like Brook, the timing is set with you and the travel is our side of the planning.
- We find out about your home and the heating you have now.
- A heat loss survey is carried out, room by room.
- We design the system, check the radiators and cylinder and look at the outdoor unit position.
- You get a fixed price, with any grant and the VAT set out.
- Installation, commissioning and MCS registration complete the job.
Getting ready for the visit
- Plan for pets to be kept clear during the visit
- Let us know if the building has a permit or sign-in process
- Mention any parking restrictions near the property
Getting a price
Our prices page gives typical ranges, but your quote is based on your job, because every property is different. Once we’ve looked at the job, from photos or on a survey, you get a fixed price. To get going, phone us on 07833 053749 or fill in the contact form.
Related advice
About our air source heat pumps in Brook
Air source heat pumps collect heat from outdoor air and bring it inside with electricity running the compressor and fans. The technology is close to air conditioning, which is why we install both, and air-to-air heat pumps are sometimes simply called air conditioning. If you’re dealing with plans to switch to electric heating with a heat pump and questions about the Boiler Upgrade Scheme, we can help.
For a home around Brook that is off mains gas and heated by oil or LPG, the Boiler Upgrade Scheme adds an extra £1,500 until March 2027 for an air source or ground source heat pump.
Each manufacturer sets its own warranty period. Daikin, for instance, gives a standard 2 years on split air conditioning, with longer extensions only on its air-to-water heat pumps. For any other brand, we explain the manufacturer’s terms on your quote.
- Place
- Brook (SO43)
- Wider area
- Hampshire
- Costs
- £8,000–£16,000 before the grant, 0% VAT on homes
- Certified
- F-Gas certified, NICEIC approved, MCS
- Price
- Fixed-price quote after a site survey
- Telephone
- 07833 053749
- Page updated
- 30 October 2026
What else we do in Brook
Air source heat pumps in Brook: the local picture
About 40% of homes across Brook and its surrounding area were built before 1919, according to VOA council tax data, and about 79% of households live in detached or semi-detached houses, according to the last census (2021). Period properties can still suit a heat pump, but the design has to start from accurate heat loss figures. Finding room for the outdoor unit and a cylinder is seldom a problem in homes like these.
Sizing comes from the heat each room loses on a cold day, not from the size of the old boiler.
Brook is about 4 miles west of Totton, in Hampshire. We cover Brook for air source heat pumps, along with the rest of Hampshire. Count every place we list in Hampshire and you reach 683, with Brook on the list. The nearest of our city pages is Guildford, around 50 miles from Brook.
Our working area takes in SO43 in full. We also cover the places around Brook: Wittensford (1 mile east), Cadnam (1 mile east), Minstead (2 miles south), Newbridge (2 miles north-east) and Bramshaw (2 miles north). Larger places within reach include Eastleigh (12 miles east), Totton (4 miles east), Chandler's Ford (11 miles north-east) and Hedge End (13 miles east).
Landmarks near Brook
Locally, jobs take us to houses, flats and workplaces close to Green Dragon Inn and the streets around them. Brook’s nearest station is Ashurst New Forest station, about 4.2 miles south-east of the centre. A little further out are Tatchbury Mount Hospital (3.5 miles east). Open spaces near Brook include Copythorne Common.
Keeping the system healthy
So the system stays in good health:
- Leave indoor units unobstructed
- Ask about the grant before you commit
- Book a yearly service
In cold, damp weather the outdoor unit runs a defrost cycle from time to time. It may give off steam or sound different for a few minutes, and that’s normal.
Let the heat pump run steadily rather than switching it on and off, using the settings agreed at handover.
How the job changes from property to property
Heat loss surveys
The survey covers the building fabric and how air moves through it along with the room sizes.
Hot water cylinders
An air-to-water heat pump heats hot water through a cylinder. Space for the cylinder is part of the survey particularly in homes with a combi boiler.
Common questions in Brook
Can I get the Boiler Upgrade Scheme grant in Brook?
Yes, if the home and the heat pump meet the scheme’s rules: Brook is in England, where it applies. The grant is £7,500 for an air source (air-to-water) heat pump and £2,500 for an air-to-air system that replaces the existing fossil-fuel heating. We hold MCS certification, so the application is ours to make for you.
Can I fit a heat pump in Brook without planning permission?
The answer turns on the property and where the outdoor unit would sit. Central Brook sits inside the Forest Central North Conservation Area. On a house, an air source heat pump can often go ahead under permitted development, with an outdoor unit of no more than 1.5 cubic metres and an installation that meets MCS 020(a), which includes a noise check. Those rights do not reach the grounds of a listed building, and conservation areas rule out walls or roofs facing a road. If that might affect you, we ask the planning department at New Forest council, typically the authority for Brook.
Do you work on systems someone else installed?
Yes. We look at it first and tell you what we find, including any issues with how it was fitted. You get a fixed price before any work goes ahead.
Is there a survey before the work?
Yes. We always look before we price, on a survey, or from your photos and details where the job is simple. A fixed-price quote follows.
Will skipping a service affect the warranty?
Check the manufacturer’s terms. Some warranty terms require the system to be serviced regularly by a qualified engineer, so check the terms or ask us. Keep every service record either way.
Can I do the refrigerant work myself?
Not the refrigerant work. The F-gas rules require certified companies and qualified engineers for it, and a new electrical circuit is notifiable building work unless a registered competent person does it.
What does an air-to-water heat pump cost?
£8,000–£16,000 (0% VAT on homes) for air-to-water, before the grant. Your price depends on the survey, the emitters and the hot water and the quote is fixed.
What we’re called out for in Brook
Many people look at heat pumps when an oil, LPG or gas boiler is getting old. Starting early leaves time for the survey, the design and any grant application instead of making a rushed decision when the heating stops.
If any of these sounds familiar, it’s worth a diagnosis:
- Moving away from fossil-fuel heating
- Choosing between air-to-water and air-to-air
- Working out whether radiators need upsizing
Landford Manor, roughly 4.1 miles north, is a reminder to check your home’s listing status: permitted development doesn’t cover listed buildings.
Questions to ask before booking
- Proof of F-Gas company certification
- Whether the electrical work is done by a registered contractor, such as NICEIC approved
- How extra work would be agreed if they find something unexpected
What a customer said
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager