Kent · Heat pump installation
West Cross air source heat pumps
For MCS certified installation of air source heat pumps for heating and hot water, with the Boiler Upgrade Scheme grant applied for in West Cross, one call is all it takes, from the first look to sign-off. An F-Gas certified company, NICEIC approved, on Checkatrade.
- Checking emitters for a heat pump
- Working out where a cylinder could go
- Plans to switch to electric heating with a heat pump
About our air source heat pumps in West Cross
Until 31 March 2027, a heat pump installed in residential accommodation carries 0% VAT, with 5% from 1 April 2027. That follows HMRC Notice 708/6, and it doesn’t apply to businesses, and for air-to-air systems we confirm the VAT on your quote. Please treat this as general information rather than tax advice. If the problem is wanting to stop using oil, LPG or gas for heating and finding a place for the outdoor unit, we can sort it out.
For a home around West Cross that’s off mains gas and heated by oil or LPG, the Boiler Upgrade Scheme adds an extra £1,500 until March 2027 for an air source or ground source heat pump.
Equipment warranty comes from the manufacturer, on its own terms, and we set them out on your quote. Terms differ from brand to brand, so we go through them with you rather than leave you to find the small print.
- Location
- West Cross (TN17)
- Region
- Kent
- Replies
- Answered the same working day
- Credentials
- NICEIC and F-Gas, MCS
- Pricing
- Fixed-price quote after a site survey
- Guide price
- £8,000–£16,000 (0% VAT on homes), before the grant
- Phone
- 07833 053749
- Page updated
- 30 October 2026
The process
Think of the visit in three stages: look, put right and sign off. First we check the system or the space against the plan, then we do the work, and finally everything is tested, recorded and explained. The middle part takes longest, which takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. A note on how to find the property and where to park makes a visit to West Cross easier.
- We find out about your home and the heating you have now.
- We measure heat loss for every room.
- We design the system, check the radiators and cylinder and look at the outdoor unit position.
- A fixed-price quote explains the cost, the grant position and the VAT.
- We install, commission and register the system under MCS.
Before we arrive
- Keep pets and children away from the work area
- Tell us about access, such as roof hatches, high walls or locked plant areas
- Clear access to the fuse board
Getting a price
Published ranges are a starting point; the quote is built on your property, because every property is different. After a look at the job, by photos or a survey, the price is fixed. To get going, call us on 07833 053749, or email if that’s easier.
Related advice
How we price air source heat pumps
The survey or diagnosis tells us what the work involves. We look at:
- Whether it’s a one-off job or part of a maintenance contract
- What kind of system it is
- The condition of any existing system
The pipe route, the height of the units and how we reach them can all change the price. Each of those is built into the quote and give you a fixed price before any work starts.
What to send for a quote
A few details help us quote accurately. When you get in touch, it helps to send:
- Where the outdoor unit is, or where you’d like it
- Wide pictures of the room or the existing unit
- Any previous service or F-Gas records
Every quote starts with a look at the job, either on a site survey or, for simple jobs, from your pictures and details. After that, we send a fixed price so you know the cost before we begin.
Do you need air source heat pumps in West Cross?
An ageing boiler is often the moment people start thinking about a heat pump. Planning the change before the boiler fails gives you time to survey, design and apply for any grant, rather than rushing a replacement in winter.
Customers typically contact us when they notice something like this:
- Checking emitters for a heat pump
- Replacing a combi boiler with a heat pump
- Checking eligibility for a heat pump grant
Smallhythe Place lies about 3.7 miles east. Owners of listed homes need consent before a heat pump is fitted, so it’s one of our first questions.
Before booking anyone
- Whether they looked at the job before pricing it
- Who does the electrical work, and whether they can certify it
- If the figure could change on the day
Your questions about air source heat pumps in West Cross
Can I fit a heat pump in West Cross without planning permission?
It comes down to the building and the spot chosen for the outdoor unit. Central West Cross sits inside a conservation area. On a house, an air source heat pump can often go ahead under permitted development, with an outdoor unit of no more than 1.5 cubic metres and an installation that meets MCS 020(a), which includes a noise check. Those rights do not reach the grounds of a listed building, and conservation areas rule out walls or roofs facing a road. If that might affect you, we ask the local planning authority (for West Cross, normally Ashford council).
Is West Cross within the area you cover?
Yes, and the size of the place makes no difference to how we work. Send a few details and pictures, and we reply the same working day.
How much does an air source heat pump cost?
Air-to-water work is in the £8,000–£16,000 range (0% VAT on homes), with any grant still to come off. Where you land depends on the size of heat pump, any radiators that need changing and the hot water cylinder, and air-to-air systems are priced after a survey.
How quickly will you reply?
On the same working day you contact us. After that, we agree a survey, diagnosis or installation date that suits you, and you get a fixed price before any work goes ahead.
Do you offer emergency call-outs?
Yes. Our emergency line runs 24/7 for breakdowns that can’t wait. Call 07833 053749 and tell us what’s happened.
Do you look at the job first?
Yes. Photos often do the job for simple work, while bigger systems and repairs that need testing get a visit.
How do you keep the place clean during the work?
Floors and furniture near the work are covered with dust sheets before we start, and the area is kept tidy throughout. At the end, we clear up and show you what we’ve done.
System by system
The Boiler Upgrade Scheme
In England and Wales, the Boiler Upgrade Scheme offers grants towards heat pumps: £7,500 for air-to-water and ground source, and £2,500 for air-to-air in limited cases. The installer applies.
VAT on heat pumps
Please treat this as general guidance rather than tax advice.
Homes in West Cross and heat pumps
The last census (2021) found about 69% of households in detached or semi-detached houses. Houses normally have space for an outdoor unit and a hot water cylinder.
If your home is one of the older properties near Parish Church of St Mary, the survey checks whether it’s listed or in a conservation area before the outdoor unit position is chosen.
West Cross is about 12 miles south-west of Ashford, in Kent. Properties in West Cross get the same service as everywhere we cover: a look at the job first, a fixed-price quote and written records at the end. Our list for Kent has 922 entries, and West Cross is one. Eastbourne is in our area too, around 23 miles away.
Not far from West Cross, a recent job of ours was on Mermaid Street, Rye (TN31), about 9 miles south-east: installing three Fujitsu wall-mounted units in guest bedrooms, with the outdoor units positioned in the hotel’s walled rear garden.
All of TN17 is covered, from busy streets to back roads. Other places close to West Cross include Rolvenden (1 mile east), Rolvenden Layne (1 mile south-east), Strood (1 mile east), East End (2 miles north) and Parkgate (2 miles north-east). We also work in nearby towns such as Maidstone (15 miles north), Ashford (12 miles north-east), Paddock Wood (13 miles north-west) and Tenterden (3 miles east).
Near you in West Cross
Locally, jobs take us to houses, flats and workplaces close to Bull Hotel and the streets around them. Nearby you will also find Benenden Hospital (2.2 miles north) and Sissinghurst Castle (4.5 miles north).
What else we do in West Cross
What a customer said
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager