Hampshire · Heat pump installation
Heat pump installation in Up Nately, Hampshire
We cover Up Nately for air source heat pumps. A look at the job first, a fixed-price quote and written records at the end.
- No space for a hot water cylinder
- Checking eligibility for a heat pump grant
- Deciding which kind of heat pump suits the home
What happens on the day
The visit goes in the diary at a time that works for you, and we let you know if plans need to move. When we arrive, we check the job against the survey or the photos you sent. Anything unexpected is raised with you before we go further. From there, the work takes anything from a couple of days for air-to-air to the best part of a week for air-to-water with radiator changes. For a place like Up Nately, the timing is set with you and the travel is our side of the planning.
- It starts with a conversation about the home, the existing heating and your plans.
- On the visit we calculate what every room loses on a cold day, then check the radiators, room for a cylinder and outdoor unit options.
- The price comes back fixed and in writing, with the grant and VAT shown line by line.
- Installation covers the outdoor unit, the indoor connections and the controls.
- Commissioning, MCS certification and a handover of the controls finish the job.
Before we arrive
- Clear access to the fuse board
- Find the manual or the paperwork for the system, if you have it
- Tell us about parking and loading
Get a fixed-price quote
To get a fixed-price quote, give us a ring on 07833 053749 or write to us at info@aircondoctor.co.uk with the address and a few details about the rooms or units involved. A few photos make it quicker. You will hear back from us the same working day.
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Air source heat pumps in Up Nately
Hot water from an air-to-water system is stored in a cylinder. If you have a combi boiler and no cylinder, the survey looks at where one could go. With air-to-air, hot water has to come from something else. We are often asked to deal with deciding on the outdoor unit position and plans to switch to electric heating with a heat pump, across hot water cylinders, radiator systems and homes heated by oil, LPG or gas.
If your home in or near Up Nately is heated by oil, LPG or electric heaters with no mains gas, the Boiler Upgrade Scheme adds an extra £1,500 until March 2027 for an air source or ground source heat pump.
Any work on the refrigerant circuit is recorded: the work carried out, the refrigerant involved and the quantities. File them with the system’s paperwork, ready for the next service or a warranty query.
- Where
- Up Nately (RG27)
- Wider area
- Hampshire
- Price guide
- £8,000–£16,000 (0% VAT on homes), before the grant
- Accreditations
- F-Gas certified, NICEIC approved, MCS
- Pricing
- A fixed-price quote up front
- Call
- 07833 053749
- Last updated
- 30 October 2026
Up Nately: your questions answered
Do I need planning permission for a heat pump in Up Nately?
That depends on the building and where the outdoor unit goes. The Basingstoke Canal Conservation Area is close to the centre of Up Nately. On a house, an air source heat pump can often go ahead under permitted development, with an outdoor unit of no more than 1.5 cubic metres and an installation that meets MCS 020(a), which includes a noise check. Those rights do not reach the grounds of a listed building, and conservation areas rule out walls or roofs facing a road. If that might affect you, we ask the local planning authority (for Up Nately, typically Basingstoke and Deane council).
Is Up Nately within the area you cover?
Yes, smaller places are covered as well as towns. Send a few details and pictures, and we reply the same working day.
How much VAT is charged on a heat pump in a home?
Not on a home installation at the moment: HMRC zero-rates heat pumps installed in residential accommodation until 31 March 2027, and 5% applies after that. The relief is not available to businesses, and with air-to-air we confirm the VAT on the quote. This is general information, not tax advice.
Will skipping a service affect the warranty?
That depends on the brand. Where servicing is a condition, a missed service could give the manufacturer grounds to refuse a claim and we will tell you what your brand asks for.
What accreditations do you have?
We’re an F-Gas certified company, NICEIC approved for electrical work and MCS certified for heat pumps. We are members of Checkatrade too.
Will my radiators work with a heat pump?
It depends on each radiator and the room it heats. At the lower temperatures a heat pump uses, radiators need more surface, and the survey checks each one.
Does the grant cover air-to-air heat pumps?
The scheme offers £2,500 for air-to-air, but the conditions are strict. Adding air-to-air alongside a boiler does not qualify, and it must cover the whole heating demand.
What the work involves, system by system
VAT on heat pumps
Please treat this as general guidance rather than tax advice.
Air-to-air heat pumps
A £2,500 Boiler Upgrade Scheme grant is available for air-to-air only if it replaces the fossil-fuel heating and meets the full heating demand. It must be installed by an MCS certified installer and be in a home.
What a heat pump looks like in Up Nately
About 33% of homes in Up Nately and the neighbourhoods around it have been built since 2000, according to the Valuation Office Agency’s council tax figures, and about 71% of households live in detached or semi-detached houses, according to the last census (2021). Newer homes typically lose less heat, which tends to suit a heat pump well. Detached and semi-detached houses normally have room for the outdoor unit and a cylinder.
Sizing comes from the heat each room loses on a cold day, not from the size of the old boiler. Older homes near Church of St. Stephen may need extra checks for planning and heat loss before a heat pump is designed.
Up Nately is about 5 miles east of Basingstoke, in Hampshire. Whatever kind of property you have in Up Nately, our engineers can help with air source heat pumps. We reply to enquiries the same working day and our emergency line runs 24/7. Across Hampshire, we cover 683 places, and Up Nately is one of them. The nearest of our city pages is Guildford, around 18 miles from Up Nately.
Our nearest recent job to Up Nately was on Castle Street, Farnham (GU9), about 9 miles south-east: installing a Fujitsu multi-split system serving three offices and a client meeting room.
You will find streets such as Heather Lane, Wood Lane and Greywell Road, each of them within reach. If your postcode is in RG27, we can take the job on. Close to Up Nately, our area also takes in Nately Scures (1 mile north), Greywell (1 mile south-east), Newnham (1 mile north), Hook Common (1 mile north-east) and Warnborough Green (1 mile east). Within a short drive, we also cover Basingstoke (5 miles west), Farnborough (10 miles east), Fleet (7 miles east) and Aldershot (10 miles east).
Landmarks near Up Nately
For rail, the closest station is Hook station, about 1.7 miles north-east of the centre. Other landmarks nearby include Basing House (2.6 miles west) and Odiham Castle (1.4 miles east). Not far away are The Mill Field and Tundry Hill.
What air conditioning will not do
Air source heat pumps can’t fix everything, and we will tell you before any work starts. It will not put right:
- Gas boiler work, such as disconnecting the old boiler, which needs a Gas Safe registered engineer
- Planning decisions, which rest with the council
- Tax advice on your own circumstances
Not sure which it is? You can phone 07833 053749 or use the quote form and we’ll tell you honestly.
What we work on in Up Nately
- Air-to-air heat pumps
- Radiator systems
- Underfloor heating
- Hot water cylinders
- Homes heated by oil, LPG or gas
- Air-to-water heat pumps
Also near Up Nately
What else we do in Up Nately
What you can do yourself, and what needs us
Owners can handle the everyday basics: keeping the outdoor unit clear, checking the mode and set temperature, and the routine cleaning in the manual. Anything inside the units, the electrics and the refrigerant is engineer’s work.
Keep a note of anything odd: an error code, a new noise, a drip, a smell or a change in how well the system heats or cools. It makes our diagnosis quicker, and a photo or a short video of the display is even better.
What a customer said
“Very professional from the initial survey through to installation. The engineer explained everything clearly and the quote was exactly what we paid. Would not hesitate to recommend AirCon Doctor.”
David W., Haywards Heath