Hampshire · Heat pump installation
Heat pump installation in Basingstoke, Hampshire
Need air source heat pumps in Basingstoke? We diagnose first, fix the price and book the work around you, finishing with proper records.
- Wanting to stop using oil, LPG or gas for heating
- Working out where a cylinder could go
- A boiler that is getting old
Common questions in Basingstoke
Is Basingstoke in your area for air source heat pumps?
We do: Basingstoke falls inside our working area. Just phone us on 07833 053749 with a few details.
Does the Boiler Upgrade Scheme cover homes in Basingstoke?
Basingstoke is in England, where the Boiler Upgrade Scheme runs. It gives £7,500 towards an air-to-water or ground source heat pump, or £2,500 towards an air-to-air heat pump that replaces the fossil-fuel heating and meets the whole home’s heating need. We hold MCS certification, so the application is ours to make for you.
What accreditations do you have?
We hold F-Gas company certification, which the law requires for any business working on refrigerant. NICEIC approval, MCS certification for heat pumps and Checkatrade membership sit alongside it.
Do you look at the job first?
Yes, every time. We diagnose before we treat: the survey shows what’s needed, where things go and what access we need and the fixed price is built on it.
How do you keep the place clean during the work?
Protection goes down first: dust sheets over floors and anything close to the work. Any drilling is agreed with you first, and we clear up the dust and offcuts before we leave.
Should I choose air-to-water or air-to-air?
The right choice depends on the property and what you need. Air-to-water can attract a £7,500 grant where eligible; air-to-air only qualifies for £2,500 under strict conditions, and we set out the options after the survey.
Do you work for landlords and businesses?
Yes. We work for homeowners, landlords, letting and managing agents, and businesses of every size across London and the South East. Tell us who should receive the paperwork.
How we handle air source heat pumps in Basingstoke
Many air source heat pumps can be installed as permitted development in England, without a planning application. Conditions include a maximum outdoor unit size of 1.5 m³, compliance with MCS 020(a), use for more than cooling alone and a site outside the curtilage of a listed building. We check the rules for your property as part of the survey. Typical jobs include plans to switch to electric heating with a heat pump and radiators that may be too small for a heat pump, across homes heated by oil, LPG or gas, radiator systems and air-to-air heat pumps.
Air-to-air heat pumps are another option in Basingstoke, which heats and cools through indoor units. The £2,500 grant for air-to-air has strict conditions: it must replace the fossil-fuel heating and meet the whole home’s heating need.
Refrigerant work is written up in the F-Gas records: the work carried out, the refrigerant involved and the quantities. Keep the records with the manual and the warranty documents, ready for the next service or a warranty query.
Places near Basingstoke
What else we do in Basingstoke
Air source heat pumps around Basingstoke
The middle of Basingstoke is part of the Brookvale West Conservation Area. Draw a one-mile circle round the middle of Basingstoke and it takes in 4 conservation areas. On the National Heritage List, around 3 entries fall within 0.5 miles of the middle of Basingstoke; Church of St Michael (grade I) is one. For a heat pump, permitted development does not apply within the grounds of a listed building, and in a conservation area the outdoor unit can’t go on a wall or roof facing a road, so we check with the planning team at Basingstoke and Deane council, which typically handles Basingstoke where needed. About 35% of households live in terraced houses, according to the 2021 Census. In a terrace, the outdoor unit position and the MCS noise check need particular care.
The Vyne, roughly 2.9 miles north, is a reminder to check your home’s listing status: permitted development does not cover listed buildings. If your home is one of the older properties near St Michael's Church, the survey checks whether it’s listed or in a conservation area before the outdoor unit position is chosen.
Basingstoke is in Hampshire. Basingstoke gets the same approach as every job we take on: a look at the job first, a fixed-price quote and written records at the end. Basingstoke is one of 683 towns, villages and districts in Hampshire we cover for homes and businesses. The nearest of our city pages is Guildford, around 23 miles from Basingstoke.
Our nearest recent job to Basingstoke was on Castle Street, Farnham (GU9), about 14 miles east: installing a Fujitsu multi-split system serving three offices and a client meeting room.
Streets in the area include Church Square, Queen Annes Square and The Square, all of which are in our area. Work in RG24, RG22, RG21 and RG23 follows the same survey, fixed-price quote and written records as everywhere else we cover. Other places close to Basingstoke include South Ham (1 mile south-west), Winklebury (1 mile west), Brighton Hill (1 mile south), Rooksdown (1 mile north-west) and Buckskin (1 mile west). Within a short drive, we also cover Farnborough (15 miles east), Fleet (11 miles east), Aldershot (15 miles east) and Alton (10 miles south-east).
Near you in Basingstoke
We fit and service air conditioning in homes and premises around Cranbourne, The Costello School and The Rising Sun pub and the streets around them. The closest station to Basingstoke is Basingstoke station, about 0.6 miles east of the centre. Other landmarks nearby include Basing House (2.2 miles east) and The Malls (0.6 miles east). Open spaces near Basingstoke include Farleigh Hill and Daneshill Park Woods.
Honest limits
Some problems need a different service or another trade:
- Improving the building’s insulation
- Grants for hybrid systems or replacements of low-carbon systems
- Gas boiler work, such as disconnecting the old boiler, which needs a Gas Safe registered engineer
Not sure which it is? You can phone us on 07833 053749 or use the quote form and we will tell you honestly before booking.
Where we work
- Air-to-water heat pumps
- Homes heated by oil, LPG or gas
- Hot water cylinders
- Radiator systems
- Air-to-air heat pumps
- Underfloor heating
Looking after it afterwards
Simple habits make a real difference. Our advice:
- Diary the next service
- Avoid switching the heat pump on and off often
- Read the manufacturer’s warranty terms for your brand
We show you how to use the controls and explain how a heat pump works differently from a boiler. Heat pumps tend to work best running steadily rather than in short bursts, and we will explain the settings for your home.
Let the heat pump run steadily rather than switching it on and off, using the settings agreed at handover.
What happens if it’s left?
A heat pump sized without a proper heat loss survey can struggle in cold weather or run inefficiently. A room-by-room survey gets it right first time. In a place the size of Basingstoke, hot spells bring a rush of enquiries, so it’s worth planning ahead.
Typical ranges are on our prices page, but your price depends on the job in front of us. For a fixed-price quote, call 07833 053749, or email if that’s easier, and we will explain what it covers.
Why book with us
- We reply to enquiries the same working day
- NICEIC approved for electrical work
- MCS certified heat pump installers
- Mitsubishi Electric, Daikin, Fujitsu, Panasonic, Toshiba and more
See what air conditioning costs and how to check a contractor.
How it works
Where something has to be switched off during the work, we agree it with you first, so you can plan around it. For businesses, we can usually work room by room or zone by zone. On site, it takes anything from a couple of days for air-to-air to the best part of a week for air-to-water with radiator changes. Photos taken on a phone are often enough for us to plan a visit to Basingstoke.
- First, a chat about the property and your goals for the heating.
- A survey covers heat loss, radiators, hot water and where the outdoor unit could sit.
- You get our view on the right type for the house, and on whether the Boiler Upgrade Scheme applies.
- Installation follows on the agreed dates.
- We commission it, complete the MCS certificate and show you how to use it.
Before we arrive
- Let us know if the units are on a roof, a high wall or in a locked area
- Let us know where we can park and unload
- Have the make and model of any existing unit to hand
Ask for a quote
Photos are the fastest route to a quote: the room or the existing unit, the outside wall or roof where the outdoor unit sits or would go, and the label on any existing unit. Tell us the address and what you need, and simple jobs can often be priced without a visit.
Related advice
What a customer said
“Excellent service from start to finish. Two wall-mounted units installed in our home. Clean, tidy work: they protected all the floors and left no mess. The systems work brilliantly. Would highly recommend.”
Sarah M., East Grinstead