West Sussex · Heat pump installation
Air Source Heat Pumps in The Haven
F-Gas certified and NICEIC approved, we cover The Haven for heat pump installation. A fixed price before any work starts, and a 24/7 emergency line.
- Replacing a combi boiler with a heat pump
- Finding a place for the outdoor unit
- Not knowing whether a grant applies
Landlords, agents and facilities managers
The F-gas rules share responsibility for leak checking between the equipment’s operator and the service technicians. Where a building is let or managed, the lease or contract should make clear who looks after the system, and we can work for either side.
Portfolio owners often want one contractor and one number. Our area covers Greater London and the South East, so work at different addresses can be planned together and kept to a regular schedule.
How we handle air source heat pumps in The Haven
Air-to-water heat pumps heat your hot water through a cylinder. Homes with a combi boiler may not have a cylinder, so finding space for one is part of the survey. With air-to-air, hot water has to come from something else. If the problem is no space for a hot water cylinder and checking emitters for a heat pump, we can help.
For a home around The Haven that is off mains gas and heated by oil or LPG, an extra £1,500 is available through the Boiler Upgrade Scheme until March 2027.
Some manufacturers make regular servicing by a qualified engineer a condition of their warranty. Where yours does, a regular service with us keeps that side in order, and every service is written up.
- Place
- The Haven (RH14)
- Wider area
- West Sussex
- Approvals
- F-Gas certified, NICEIC approved, MCS
- Quote
- Fixed after a survey or photos
- Enquiries
- Same working day
- Prices
- Air-to-water £8,000–£16,000 before any grant (0% VAT for homes)
- Call
- 07833 053749
- Checked
- 30 October 2026
Common problems we fix in The Haven
Extensions, renovations and loft conversions are a natural time to rethink the heating. It’s simpler to plan radiators, pipework and a cylinder while the builders are in.
The things we’re asked about most are:
- Working out where a cylinder could go
- Checking emitters for a heat pump
- An oil, LPG or gas boiler near the end of its life
Grant applications go through the MCS certified installer, so that part is handled for you.
Questions to ask before you book
- Whether testing, commissioning and paperwork are included
- What paperwork you will receive afterwards
- Whether anyone has checked the property or the system first
What happens on the day
Each visit follows the same order: check the plan with you, put the dust sheets down, do the work, check the system and explain it all to you. The visit itself takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. Seeing the property in pictures first means the trip to The Haven can be planned properly.
- We talk through your home, your current heating and what you want from a heat pump.
- We survey the home room by room for heat loss, and check the emitters, hot water and outdoor unit position.
- You get a fixed-price quote, with any grant you’re eligible for and the VAT explained.
- The outdoor unit, the indoor equipment and the controls are installed and connected.
- The system is commissioned and registered under MCS, and we show you how to use it.
Before we arrive
- Make sure we can reach the outdoor unit, or where it will go
- Have the make and model of any existing unit to hand
- Let us know where the consumer unit is
Ask for a quote
Want a quote for air source heat pumps? Please ring 07833 053749 or email us and tell us about the job. We’ll talk you through the options and give you a fixed-price quote before anything is booked.
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Places near The Haven
Other services in The Haven
Different systems, different jobs
Hot water cylinders
An older cylinder may not suit a heat pump and we tell you if it needs replacing.
Radiators and underfloor heating
Underfloor heating suits a heat pump’s lower flow temperature and we look at it during the survey.
Common questions in The Haven
Is The Haven within the area you cover?
Yes, smaller places are covered as well as towns. Visits to smaller places are planned so the engineer arrives with what the job needs.
Do I need planning permission for a heat pump in The Haven?
The answer turns on the property and where the outdoor unit would sit. The half-mile around the middle of The Haven holds about 9 listed buildings and structures. The permitted development rules for heat pumps leave out listed buildings and stop outdoor units going on road-facing walls or roofs in conservation areas. Anything outside the rules needs an application, and we raise it with the local planning authority (for The Haven, normally Horsham council) first.
Do I need to service the system to keep the warranty?
It can, for some brands. Send us the make and model and we will tell you what the manufacturer expects and stick to the interval they set.
Whose job is it to check the system for leaks?
Responsibility is shared between the operator, typically whoever owns or controls the equipment, and the service technicians. How often depends on the size of the refrigerant charge in tonnes of CO2 equivalent: at least yearly for 5 to under 50 tCO2e, and every 6 months for 50 to under 500 tCO2e.
Will I get records for the system?
Yes, always. New installations come with commissioning details, F-Gas records and warranty information, and repairs and services get a record of the work.
Which type of heat pump is right for my home?
The right choice depends on the property and what you need. Air-to-water can attract a £7,500 grant where eligible; air-to-air only qualifies for £2,500 under strict conditions, and we set out the options after the survey.
What’s the price of a heat pump installation?
Expect £8,000–£16,000 for an air-to-water system, with 0% VAT on homes, before the grant is taken off. Where you land depends on the size of heat pump, any radiators that need changing and the hot water cylinder, and air-to-air systems are priced after a survey.
Homes in The Haven and heat pumps
Census 2021 figures found about 81% of households in detached or semi-detached houses. Houses usually have space for an outdoor unit and a hot water cylinder.
A heat loss calculation decides the size of heat pump your home needs.
The Haven is about 3 miles north of Billingshurst, in West Sussex. Our engineers cover The Haven for air source heat pumps, along with the rest of West Sussex. The Haven is one of 371 towns, villages and districts in West Sussex where we work.
Not far from The Haven, a recent job of ours was on High Street, Billingshurst (RH14), about 3 miles south: installing two Panasonic wall-mounted units in the main consulting room and the recovery area.
We work across the RH14 postcode area and the roads nearby. Other places close to The Haven include Five Oaks (1 mile south-east), Bucks Green (2 miles north), Slinfold (2 miles east), Rudgwick (2 miles north) and Tisman's Common (2 miles north-west). Larger places within reach include Crawley (12 miles east), Horsham (5 miles east), Broadfield (11 miles east) and Storrington (10 miles south).
Around The Haven
Around The Haven, our work takes us to homes and businesses near The Blue Ship Public House. For rail, the closest station is Billingshurst station, about 3.4 miles south of the centre. Other landmarks nearby include Horsham Hospital (5.3 miles east) and Christs Hospital School Museum (3.9 miles east).
A customer’s words
“Very professional from the initial survey through to installation. The engineer explained everything clearly and the quote was exactly what we paid. Would not hesitate to recommend AirCon Doctor.”
David W., Haywards Heath