Kent · Heat pump installation
Heat pump installation in Mud Row, Kent
F-Gas certified and NICEIC approved, we cover Mud Row for air source heat pumps. A fixed price before any work starts, and a 24/7 emergency line.
- A boiler that is getting old
- Checking eligibility for a heat pump grant
- Deciding which kind of heat pump suits the home
Homes in Mud Row and heat pumps
Mud Row lies within about 1 mile of the sea. Near the coast, we choose the outdoor unit position with salt-laden wind in mind. Census 2021 figures found about 71% of households in detached or semi-detached houses. Detached and semi-detached houses usually have room for the outdoor unit and a cylinder.
If your home is one of the older properties near Church of All Saints, the survey checks whether it’s listed or in a conservation area before the outdoor unit position is chosen.
Mud Row is about 3 miles east of Minster, in Kent. Homes and businesses alike in Mud Row, our engineers can help with air source heat pumps. We reply to enquiries the same working day, and there’s a 24/7 emergency line. In Kent alone we list 922 places and Mud Row is among them. Bromley, roughly 37 miles off, has its own page on this site.
Postcode districts we cover here: ME12. Places around Mud Row that are also on our list: Warden (1 mile east), Eastchurch (1 mile west), Bay View (1 mile south-east), Leysdown-on-Sea (2 miles south-east) and Minster (3 miles west). Larger places within reach include Canterbury (13 miles south-east), Sittingbourne (8 miles south-west), Whitstable (8 miles south-east) and Faversham (7 miles south).
Landmarks near Mud Row
Well-known places in the area include Minster Gatehouse Museum (3.2 miles west).
How we handle air source heat pumps in Mud Row
A heat pump takes heat from the outside air and moves it into your home, using electricity to drive the process. The technology is close to air conditioning, which is why we install both, and air-to-air heat pumps are sometimes simply called air conditioning. The work covers homes heated by oil, LPG or gas, underfloor heating and air-to-air heat pumps, and common reasons people get in touch are radiators that may be too small for a heat pump and questions about where the outdoor unit can go.
In a place like Mud Row, some homes are listed, and permitted development doesn’t cover listed buildings, so consent comes first.
Equipment warranty comes from the manufacturer, on its own terms, and we set them out on your quote. Each brand sets its own conditions, and we are happy to talk you through them.
- Place
- Mud Row (ME12)
- Region
- Kent
- Quote
- Fixed-price quote after a site survey
- Credentials
- F-Gas certified, NICEIC approved, MCS
- Costs
- Air-to-water £8,000–£16,000 before any grant (0% VAT for homes)
- Enquiries
- Answered the same working day
- Call
- 07833 053749
- Checked
- 30 October 2026
Towns and villages near Mud Row
Other services in Mud Row
Looking after your system
How well a system lasts depends on use and care. Here’s what we suggest:
- Keep the outdoor unit clear all year
- Let the heat pump run steadily, as set up at handover
- Ask about the grant before you commit
Where we applied for a Boiler Upgrade Scheme grant, we keep you informed through the process, as the installer applies for it.
Keep radiators and indoor units unobstructed, as the system relies on them giving out heat.
Common problems we fix in Mud Row
Homes off the gas grid, heated by oil or LPG, are often good candidates to look at. Until March 2027, an extra £1,500 is available for air source and ground source heat pumps in homes heated by oil or LPG with no mains gas, subject to the scheme rules.
Customers typically contact us when they notice something like this:
- Checking eligibility for a heat pump grant
- Checking emitters for a heat pump
- An oil, LPG or gas boiler near the end of its life
Every heat pump design starts with a room-by-room heat loss calculation.
Before booking anyone
- How VAT is shown, and which rate applies
- Whether the quote is a fixed price
- What paperwork you’ll receive afterwards
What we do, step by step
Every visit follows the same order: agree the plan on site, put the dust sheets down, do the work, test what we’ve done and talk you through it. On site, the work takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. Seeing the property in pictures first means the trip to Mud Row can be planned properly.
- Step one is understanding the house, how it’s heated today and what you’d like to change.
- We survey the home room by room for heat loss, and check the emitters, hot water and outdoor unit position.
- The price comes back fixed and in writing, with the grant and VAT shown line by line.
- Fitting day: the outdoor unit is placed, the indoor side connected and the controls set up.
- Once it’s running correctly, the MCS certificate is issued and we show you the settings.
Getting ready for the visit
- Arrange for someone to be there to let us in
- Tell us about any building rules, permits or sign-in
- Make sure we can reach the consumer unit or fuse board
Ask for a quote
The quickest way to a quote is to send pictures: the room or the existing unit, the outside wall or roof where the outdoor unit sits or would go, and the label on any existing unit. Add the address and what you’d like done, and simple jobs can often be priced without a visit.
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Mud Row questions
Will you come out to Mud Row?
We do. Villages and hamlets get the same service as the bigger towns. We are based in East Grinstead and plan each visit so the job can be finished in one trip where possible.
Is the coast a problem for outdoor units in Mud Row?
It can. Mud Row is within about 1 mile of the coast, and salt air speeds up corrosion on outdoor units. The outdoor unit position, its fixings and regular servicing all help near the sea.
What does F-Gas certified mean?
For refrigerant work, both the engineer and the company need the right F-gas credentials. Ask to see proof before you book anyone and we’ll gladly show you ours.
What’s the difference between air-to-water and air-to-air heat pumps?
Air-to-water replaces the boiler for heating and hot water, while air-to-air heats and cools rooms. The survey helps decide. Both are part of what we install.
Is there VAT on a heat pump?
In residential accommodation, 0% until 31 March 2027 and 5% afterwards. The relief does not cover businesses, and this isn’t tax advice.
Do you work on systems someone else installed?
Yes. We start with a proper look and tell you honestly what we find, including any issues with how it was fitted. Any work is priced before it goes ahead.
What warranty do I get?
Warranty comes from the manufacturer and depends on the brand and product. Daikin, for example, gives a standard 2 years on split air conditioning, and we explain the terms for whichever brand you choose.
Rented and managed buildings
Keeping records across a portfolio is half the battle. Each visit is written up, with F-Gas records wherever refrigerant work is involved, so you can show what was done and when.
For anyone managing more than one building, we can quote and plan the work across all of them. Each property gets its own records, so the files stay tidy.
A customer’s words
“Very professional from the initial survey through to installation. The engineer explained everything clearly and the quote was exactly what we paid. Would not hesitate to recommend AirCon Doctor.”
David W., Haywards Heath