Surrey · Heat pump installation
Air Source Heat Pumps in Dockenfield
Air source heat pumps in Dockenfield from an F-Gas certified company, with warranty terms explained brand by brand. We reply to enquiries the same working day.
- Questions about the Boiler Upgrade Scheme
- Checking whether planning permission is needed
- Moving away from fossil-fuel heating
Air source heat pumps in Dockenfield, done properly
Air-to-water heat pumps heat your hot water through a cylinder. If you have a combi boiler and no cylinder, the survey looks at where one could go. Air-to-air systems don’t heat hot water, so you will need another way to do that. The work covers air-to-air heat pumps, underfloor heating and homes heated by oil, LPG or gas, and the jobs we see most are comparing heat pump types and replacing a combi boiler with a heat pump.
For a home around Dockenfield that is off mains gas and heated by oil or LPG, the Boiler Upgrade Scheme adds an extra £1,500 until March 2027 for an air source or ground source heat pump, on top of the £7,500.
Warranty periods vary by brand and by product. Daikin, for instance, gives a standard 2 years on split air conditioning, with longer extensions only on its air-to-water heat pumps. Whatever the brand, the manufacturer’s terms are explained on your quote.
- Where
- Dockenfield (GU10)
- Region
- Surrey
- Pricing
- A fixed-price quote up front
- Accreditations
- F-Gas certified, NICEIC approved, MCS
- Guide price
- £8,000–£16,000 (0% VAT on homes), before the grant
- Telephone
- 07833 053749
- Page updated
- 30 October 2026
Different systems, different jobs
Radiators and underfloor heating
Underfloor heating works well with heat pumps because it uses lower temperatures, and we can connect to it where it’s already in.
Air-to-water heat pumps
Air-to-water systems work at lower temperatures than boilers, which is why radiator sizing is part of the survey.
Homes in Dockenfield and heat pumps
At about 39 miles from central London, Dockenfield sits inside the area we cover across London and the South East. About 75% of households live in detached or semi-detached houses, according to Census 2021 figures. Finding room for the outdoor unit and a cylinder is seldom a problem in homes like these.
With Farnham Castle about 4.1 miles north, it’s worth asking whether your own home is listed before planning a heat pump.
Dockenfield is about 4 miles south of Farnham, in Surrey. Dockenfield gets the same approach as every job we take on: diagnosis first, a fixed price and proper paperwork when we’ve finished. 395 places in Surrey are on our list, large and small. The nearest of our city pages is Guildford, around 12 miles from Dockenfield.
Not far from Dockenfield, a recent job of ours was on Castle Street, Farnham (GU9), about 4 miles north: installing a Fujitsu multi-split system serving three offices and a client meeting room.
You will find streets such as The Street and Lake Lane, and we cover them all. Work in GU10 follows the same survey, fixed-price quote and written records as everywhere else we cover. We also cover the places around Dockenfield: Batt's Corner (1 mile north-west), Frithend (1 mile west), Wishanger Common (1 mile south-east), Bucks Horn Oak (1 mile north-west) and Rowledge (2 miles north). Larger places within reach include Guildford (12 miles north-east), Woking (15 miles north-east), Camberley (13 miles north) and Farnham (4 miles north).
Near you in Dockenfield
Dockenfield’s nearest station is Bentley (Hampshire) station, roughly 2.4 miles north-west of the centre. Nearby you’ll also find Powderham Castle (4 miles north) and Chase Community Hospital (4.1 miles south-west). For a walk, there’s Farnham Heath.
Towns and villages near Dockenfield
More services for Dockenfield
Dockenfield questions
Is Dockenfield in your area for air source heat pumps?
Yes. Dockenfield is one of the places we cover. Just phone 07833 053749, or email if that’s easier with a few details.
Can I get the Boiler Upgrade Scheme grant in Dockenfield?
Yes, if the home and the heat pump meet the scheme’s rules: Dockenfield is in England, where it applies. It gives £7,500 towards an air-to-water or ground source heat pump, or £2,500 towards an air-to-air heat pump that replaces the fossil-fuel heating and meets the whole home’s heating need. As an MCS certified installer, we apply for it on your behalf.
Will I get records for the system?
Yes. It’s the record a manufacturer or the next engineer will ask to see: the date, the work, and any refrigerant added or recovered.
Do you protect the property while you work?
We start with protection: sheets over the floor and nearby furniture. Holes and fixings are agreed with you, and we clean up afterwards when we finish.
Is a heat pump permitted development?
Under the Planning Portal rules, a heat pump on a house can often be permitted development. Listed buildings and their curtilages are excluded, and listed building consent is a separate matter. We check what applies to you.
What’s the price of a heat pump installation?
For air-to-water, it’s £8,000–£16,000 (0% VAT on homes) before any Boiler Upgrade Scheme grant. Air-to-air prices are set after a survey, and we confirm the VAT on the quote.
Are you F-Gas certified?
F-Gas company certification, NICEIC approval for electrical work and MCS certification for heat pumps, and we’re Checkatrade members. Our engineers also hold the individual F-gas qualifications needed to work on refrigerant.
Before you call an engineer
Owners can handle the everyday basics: keep the outdoor unit clear of leaves, plants and clutter, check the settings and the remote, and follow the cleaning the manual describes. Anything inside the units, the electrics and the refrigerant is engineer’s work.
Refrigerant is off limits for anyone without the right qualifications. The law requires anyone working on equipment containing F gas to hold the right qualifications, and the company to be certified, and escaping refrigerant can cause cold burns. A suspected leak is our job, not yours.
Common problems we fix in Dockenfield
The Boiler Upgrade Scheme has made people ask whether their home could qualify. Eligibility depends on the property, the system and the scheme rules, so we check before you commit.
Look out for any of the following:
- Checking whether planning permission is needed
- Ageing boilers that will need replacing
- Questions about where the outdoor unit can go
Period properties close to The Church Of The Good Shepherd can suit a heat pump, though insulation and any heritage protection are checked first.
What to look for in a quote
- If the quote is based on a survey, pictures or a diagnosis
- Why the equipment they’re quoting suits the job
- How extra work would be agreed if they find something unexpected
What happens on the day
Wherever the system can be run before we leave, we run it and check it in operation. Then we explain what was done and answer your questions, and anything that needs a follow-up is pointed out there and then. The visit takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. Visits to Dockenfield are agreed with you in advance and planned so the job can be finished in one trip where possible.
- We start with your plans and the property.
- We survey for heat loss and look at radiators, cylinder space and outdoor unit options.
- We recommend air-to-water or air-to-air and check the grant position.
- Installation follows on the agreed dates.
- We commission it, complete the MCS certificate and show you how to use it.
Getting ready for the visit
- Dig out any previous service or F-Gas records
- Clear access to the fuse board
- Let us know if the units are on a roof, a high wall or in a locked area
How to get a quote
Every quote shows the VAT clearly, and the rate that applies to your job is stated. VAT can differ between homes and businesses and between kinds of work, so we confirm it on the quote. To get one, call us on 07833 053749 or send an email.
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From one of our customers
“Excellent service from start to finish. Two wall-mounted units installed in our home. Clean, tidy work: they protected all the floors and left no mess. The systems work brilliantly. Would highly recommend.”
Sarah M., East Grinstead